We arrived in Plettenburg Bay after dark with no accommodation booked. We checked out 2 highly recommended hotels only to find they were closed for Juy due to renovations. As its name suggests, this hotel stood out like a beacon in the darkness, and out of desperation we checked in for the night. Immediately on arrival we were told that we'd have to pay for WIFI (except in the restaurant) until the next day. Really? A hotel of this caliber? That seemed a bit cheap to us. While our room was clean and attractively decorated, it felt very cramped. The bathroom supplied one bar of soap; shampoo/ conditioner and extra soap was absent. Indeed, we began to wonder if this hotel was experiencing difficulty and had to cut back on services. Dinner in the casual lounge area was good, however a situation occurred that made us uncomfortable. We had difficulty accessing the WIFI and asked the food and beverage manager to assist. She readily agreed, however when she sat at our table to help she reeked of cigarette smoke (which she acknowledge by waving her hands in front of her face). Shortly after, as we continued to eat, this same F&B manager chastised one of the servers at length right beside our table. This was extremely unprofessional. In the morning at the same restaurant, after waiting a significant amount of time to be served, we requested a menu. After another long wait of not being served we decided to leave. Service aside being very poor, we were aghast when, in the morning we realized what an environmental disaster (and eyesore) this resort is. This huge structure with manicured grounds is positioned directly on a rocky outcrop on a pristine beach. Yes, this means the views from the hotel are striking, but the damage this must have done (and is still doing) to the delicate ecosystem would be enormous. We were sorry we stayed here on a number of levels, and will definitely not return.
- Official Description (provided by the hotel):
- Situated in Plettenberg Bay, one of the most visited of the picturesque Garden Route towns, the Beacon Island Timeshare Resort is a favourite amongst travellers to this region. Boasting spectacular ocean views, endless leisure activities a host of nearby attractions and beautiful bedrooms this is the perfect resort for you. Drive to Knysna to feed the elephants, shop till you drop or spend your days luxuriating alongside the pool just enjoy your stay! ... more less
- Reservation Options:
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- Also Known As:
- Beacon Island Hotel Plettenberg Bay