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“Highly disappointed”

Pro Dive Centre Plettenberg Bay
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Owner description: Pro Dive in Plettenberg Bay is ideally located at the Beacon Isle Hotel, located on the edge of the Indian Ocean with excellent facilities for Scuba Diving. Pro Dive is a 5 Star Dive Centre offering SSI and Padi Courses, shore dives right from the Hotel's exclusive beach, boat dives to some spectacular sites and effortless scuba introductions and training on site.
Reviewed January 18, 2014 via mobile

While planning our honeymoon to South Africa, my wife and I wanted to make sure to include a seal dive during the trip. We found Pro Dive, who offered one seal dive in the timeframe we would be in Plettenberg, and we were able to exchange emails with Tammy who helped us book the dive several weeks prior to our trip. Since we had a fairly full travel itinerary around South Africa, this would be our only opportunity for a dive and we couldn't wait. When we finally arrived to Plettenberg we thought it would be wise to find the dive shop and confirm our dive the day before so we weren't rushing around the morning of the dive not knowing where we were going. We found the shop and introduced ourselves to Tammy and everything seemed to be set for the following morning's dive. We were excited. The next morning we arrived at the dive shop around 6:00 am to get ready for our 6:30 am Seal dive. When we checked in at the shop they had a binder out with hand written roster of those going on the dive. Unfortunately as we looked down the list, we were not on it. When we told the attendant that we booked through Tammy and had been there the day before to confirm, she called Tammy over who remembered us and once again confirmed our booking in their computer system. Apparently they transfer the bookings from the computer system to a hand written log and when doing that forgot to include us but because the hand written log already had a fully booked roster, they couldn't add us. Tammy made a call to someone but, since the dive was already full they would not accommodate us. We could not have been more disappointed. It was the one opportunity we had to go on a dive and despite our proactive planning and confirmation the day prior, Pro Dive's oversight caused us to miss this great opportunity. Although they tried to book us on another dive on another day (not a seal dive) our schedule was already booked so we made sure to get our money back and as the others were heading off on their seal dive at 6:30 am we were heading back to the parking lot.

What is the point of having a computerized booking system if the day of the dive you are going to rely on a hand written log? I realize that mistakes happen, but given the fact that we had done everything possible to confirm our dive, they should have found a way to accommodate us right then and there.

Save yourself the disappointment and book with another dive shop.


5  Thank Larson S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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11 - 14 of 14 reviews

Reviewed January 7, 2014

I did two dives with Pro Dive at the Beacon Isle Hotel in Plettenberg Bay over the peak holiday season. Tammy, the dive centre manager was efficient in getting the dives booked as well as ensuring that we had all the right qualifications and equipment for the dives. Jo, the DM, was energetic, friendly and knowledgable about local conditions. Dive briefings were clear and informative, and Jo made the call to change a dive site when it became apparent that conditions were not suitable at our scheduled site.

3  Thank MikeRogersZA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2016
Google Translation

Thank Elke O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2014
Google Translation

3  Thank istvanst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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