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“A Disgrace”

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Treehouse Forest Lodge
Reviewed July 9, 2013

We were booked for 4 nights and were lead to believe that the cabin sleeps 6. While space issues can be forgiven it was the dirt and the fact that place was so badly kept. The linen was dirty so bad that we had to get our sleeping bags out. The cutlery was a joke. There were 6 different knives and 6 different forks. Most of which seemed to belong to a wendy house for kiddies. The Spa bath was a joke. There was abosolutely NOTHING good about the place. Apologies only the Beagle puppy gave us a smile. We packed and left the next morning not even bothering to get one nights deposit back. Be warned!!

  • Stayed: June 2013, traveled with family
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5  Thank Colin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (18)
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13 - 18 of 18 reviews

Reviewed June 18, 2013

This is a dirty, run down, disgusting place that survives by the fact that you cannot get your deposit back. 1 member of staff has to do everything, so the place is never maintained, hardly cleaned, and she has to face the totally disgusted and shocked guests. I was told that I would get the last Family Cabin, but on arrival, was met by total deception. Cabin not as advertised. No horse, rusted toaster, no microwave, no globes in the lamps, no batteries in the remote, no antenna for TV as the owner refuses to pay TV license. Touch farm consists of two goats & a pig. Petrified baby deer permanently running away from owner’s chasing dog. Pool & Spa area will also shock.

  • Stayed: June 2013, traveled with family
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7  Thank DeanLemon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 24, 2013 via mobile

If you want a terrible experience, disgusting service and disgusting accommodation then book here! My fiancé and I stayed here last December on vacation, BIGGEST mistake!! The rooms in the lodge had stained and filthy linen ( more like rags). The owners attitude is almost the same, if not worse than this "dodgy joint" she runs. Don't be fooled by the website and handfed deer!!!! The entire grass area is filled with dear [--]....!!!

  • Stayed: December 2012
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5  Thank Aroona M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2013

My family and I went to spend a week end at Treetop Forest Lodge a while ago, and I must say, a real hidden Gem. There's an animal touch farm, a nice swimming pool for the kids and really peaceful with breath taking views. If you like the forest and peace and quiet, this would be the place to go visit. Vicky, Neil and staff were very helpful with everyrthing we needed to make our stay memorable. I will always go back.

  • Stayed: October 2012, traveled with family
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Thank outandaboutKnysna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2012

Good place to hide from the hustle and bustle from city life. Our daughter absolutely loved feeding the tame deer and the animals in the petting farm. Our log cabin was basic with everything that you needed and very cosy.

  • Stayed: June 2012
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Thank CRH6116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 7, 2012

Having booked and paid for a specific room months ahead of time and receiving written confirmation for this room, we had flown from the UK to see my parents in Cape Town and then spent hours in holiday season traffic driving to this place, only to be shown a different room by the woman in attendance. The owner who had done the confirmations was "not available". She had already allocated our paid for room to someone else and there was no way she would be changing our booking, even though these other guests had not yet arrived. We were also told we would not receive a refund, even though we weren't receiving what we paid for.
We telephoned the owner, who was very rude and abrupt and hung up the phone when we asked her about what she'd done.
The woman who had shown us the room - which was substandard, to say the least - informed us that this is a regular practice and that they always have unsatisfied customers. The owner never returns customer deposits or payment for room bookings that she haphazardly changes. (We have recorded footage of all these conversations.)
We eventually got hold of the owner, who made us drive up and down trying to meet with her - one of those "permanently unavailable" types. I have a recorded conversation and telephone billing records of the conversation in which she apologises for her mix-up and states that she would return the payment if I gave her my banking details. Obviously, I wasn't going to fall for this rubbish and insisted on cash payment. She then agreed, and said I should come and meet with her and show her my paperwork. Of course, we knew this was more nonsense and an opportunity for her to argue again, so went anyway so we could record this conversation. As expected, she denied everything she had said a few minutes before and refused payment. Again, all recorded. Her attitude was again very abrupt and completely different to her fake polite telephone voice.
Do not consider staying at this place. The method of booking ensures that she receives payment upfront. She tries not to leave a paper trail and tries to do booking verbally, but as stated, it's pretty easy to collect evidence on what she's agreed to.
Still considering taking the matter further - just uncertain I'd want to ever see / hear this woman's voice ever again. It's a shame that she - clearly originally from the UK - gives SA tourism a bad name.
You've been warned.

Anyway, it all turned out for the best in the end - this accommodation is rubbish and nothing like the website shows. It is also not close to the beach or any good shops as claimed - it's pretty much in the middle of nowhere, off a badly signposted dirt road.
We were eventually accommodated at Simola Lodge, which is more up our alley.

Room Tip: A good room is waiting for you at a different establishment - you won't find it here. (In fact...
  • Stayed: December 2011, traveled with family
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11  Thank SomersetLucy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Treehouse Forest Lodge

Address: 2 Off N, Plettenberg Bay 6600, South Africa
Location: South Africa > Western Cape > Plettenberg Bay
Hotel Style:
Ranked #62 of 70 Specialty Lodging in Plettenberg Bay

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