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“A relaxing stay”

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The Robberg Beach Lodge
Ranked #5 of 13 Hotels in Plettenberg Bay
Certificate of Excellence
Brighton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“A relaxing stay”
4 of 5 bubbles Reviewed January 6, 2013

Stayed in Bay View Room for 2 nights. Lovely location opposite beach with lifeguards, very friendly and helpful staff, some of the best we encountered. We were on a touring holiday and this definitely had the best breakfast of all. Hit unusually bad weather so didn't use pools or go in sea but all looked very good. Good choice of restaurants in Plettenberg Bay (10 min drive), walk on Robberg Nature Reserve definitely worth doing. Only criticism would be that there was very little cupboard space in the bedroom, but bathroom was excellent, also nice touches like being able to get fresh milk to make tea, etc. We also had our own small private garden rather thaan a balcony which was lovely (or would have been if the weather was better!).10 out of 10 for staff.

Room Tip: Look at the size
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Joanna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
100roaringlions, Owner at The Robberg Beach Lodge, responded to this review, January 10, 2013
Thanks for such a brilliant review, and for choosing us for your relaxing holiday. Thanks especially for your kind words about our team: it means a great deal to all of us to receive such lovely positive feedback. Good to meet a fellow tea-fan too: it's just not a proper cuppa without fresh milk! Hope the rest of your holiday was wonderful, and best wishes for the new year from the Baileys and the Robberg team.
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678 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (122)
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English first
Johannesburg, South Africa
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed January 5, 2013

We stayed here for 8 nights. The room I stayed in did not have a sea view but was spacious and comfortable. The breakfasts were average at best. Could have been better decorated but nice decor in general. The staff were helpful and sweet but my room was often only done in the late afternoon which was very annoying. The location is amazing and the pool is lovely. Would definitely go back!

Room Tip: Rooms in Beachy Head Villa are sea views but Robberg house rooms are larger.
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank pixiepie123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
100roaringlions, Owner at The Robberg Beach Lodge, responded to this review, January 10, 2013
Thanks for choosing to stay with us, and for the good review. How nice to have an 8-night stay: the perfect way to relax and enjoy Plett! I'm sorry to hear about the late servicing of your room: we'll look into this and figure out what went wrong. Glad you enjoyed the location and pool though: that's what summer holidays are all about. Best wishes for the new year from the Baileys and the Robberg team
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Level Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed January 4, 2013

We stayed here during peak season so they were full. You could tell the staff were strecthed to thin. Everyone looked stressed which did not help me relax. Check in was that of a motel or 2 star hotel. We arrived, they didnt help with out bags or offer any help. We had one of the 5 suites which have their own parking but staff were takign up some of the spots so i had to park in farther lot. The key fob to let me in to the farther lot didnt work so i had 2 drive back to reception again. Ugh. The room was lovely. The beach entrance was right at the hotel and was unreal! Breakfast was good standard cape fare of eggs, fruit, etc. same thing as all other hotels we stayed at. I could imagine this experience going much better for people so it makes sense the reviews are so high. for us it was a dissapointment. I want to give it 3 out of 5 but based on what i think they normally are and what most would experience ill stick with 4.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UKUSTRIPS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
100roaringlions, Owner at The Robberg Beach Lodge, responded to this review, January 10, 2013
Thank you for taking the trouble to let us know about the disappointing experience you had. We hate it when we don't get it right, but would rather know about it than not, so we can fix the problem as quickly as possible. You're right, it has been a brilliantly busy season in Plett and especially at the Robberg because of its location. But this absolutely shouldn't have affected your experience with us. I completely understand your disappointment about porterage, parking and fob. What a bad start. I'm sorry: this isn't what we're about, and we will sort this out immediately. You're right, I think our team was stretched in an even busier peak season than we'd expected. We've all learned from that and are working with the team to put measures in place for this year. Thanks again for letting us know, so that we can fix these issues. Best wishes for the new year from the Baileys and the Robberg team.
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Leeds, UK
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed January 3, 2013

Stayed for 2 nights in a Luxury Room in Robberg House. It was a late booking and all the View Rooms were gone. Very spacious room and bathroom. Light stylish decor. Super comfortable bed.
I was pleased that we had not elected for the suite.

Communal areas of the lodge were stylish and well maintained. The staff were friendly and very helpful with dinner and whale watching tour reservations.

We had an issue with the security fob not opening the car park gates when we returned after dinner. However the night staff promptly came to let us in. We received a new working fob the next morning.

Excellent breakfast. It was nice to have the option to make your own toast however the toaster kept tripping the electrical circuit. Hence I think they need to purchase a new toaster.

Location of the hotel is just perfect opposite a stunning safe beach. I would definitely return and you will not be disappointed if you choose to stay here.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fazza69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
100roaringlions, Owner at The Robberg Beach Lodge, responded to this review, January 10, 2013
What a lovely review: thank you! We're really glad you chose the Robberg and that you enjoyed your stay with us. Happy to hear that the Robberg House room didn't disappoint: we love them too. Thanks for the compliments to the staff - it's always good for the team to know that they're doing something right. Sorry to hear about the security fob not working: we'll look into this. And definitely the toaster! Best wishes to you and yours for the new year from The Bailey family and the Robberg team - hope to welcome you back to our special place by the sea.
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 31, 2012

Recently just spent a few nights in Plett and stayed at the Robberg. Such friendly staff, amazing facilities and its right on the beach!

Have to say, hands down this is the best guest house/hotel i have stayed at! Can't wait to get back!

Room Tip: Top room with a view of the ocean is great!
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
100roaringlions, Owner at The Robberg Beach Lodge, responded to this review, January 10, 2013
Thanks for choosing us, and for the great review! It's always good to hear when we get it right, so a special thanks for the compliments to the staff, who are working really hard during the season to make great memories for our guests. We're really chuffed you had such a good time, and hope to see you back soon. Best wishes for the new year, from the Bailey family and the Robberg team.
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UK
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed November 30, 2012

Room 10 was wonderful, spacious, beautifully appointed but did not have a view of the sea! A communal bar/seating area with sea views is just not the same. Excellent breakfast but one or two niggly things - broken bedside light, broken sun umbrella - known about before our visit but not dealt with. We were also locked out at night - twice - because someone had locked the door from the inside and our high-tech key would not work. Once is annoying, twice is just not acceptable. Reception said they would put up a notice but had not done so before we left. With a sea view and everything in working order I would have rated this hotel excellent.

Room Tip: If you want a sea view make sure you ask before booking
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank familylott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
100roaringlions, Owner at The Robberg Beach Lodge, responded to this review, December 2, 2012
Thanks for your review, and for your balanced feedback. I've had a look at the email we received from you as well, and your feedback is reasonable and appreciated. You're right, Room 10 isn't sold as a View Room: it's sold as a Luxury Room, and the view from the balcony is just a nice extra for guests. We have six rooms with spectacular sea views from the rooms, and the other rooms look out over gardens or private courtyards. We've tried to set out as clearly as possible on our website which rooms have views, but I think we can always be clearer. I'll go and have a look at that and see how we can improve. That aside, the other niggles during your stay are not acceptable, and not what we strive for at The Robberg. I understand your feelings completely. Thank you for raising them with us. They've all been attended to, and we're so sorry for the inconvenience. Best wishes for the holiday season from the Bailey Family and the Robberg team.
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Hong Kong
1 review
5 of 5 bubbles Reviewed October 24, 2012

The staff was very friendly and helpful, the room was excellent furnited and equipped with everything that was needed! It felt like home. During our stay the weather wasn't good at all which made it even more important that we felt so comfortable in our room! Thank you Robberg Team!

Stayed October 2012, traveled as a couple
Helpful?
Thank MHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
100roaringlions, Owner at The Robberg Beach Lodge, responded to this review, October 28, 2012
We're so glad to hear you had a good stay with us. Thank you for choosing The Robberg, and for your great comments about feeling so at home. That's what we strive for, and we're glad you felt it! Hope the rest of your trip was great and that your return to your own home was just as satisfying. Best regards, The Robberg Team and the Bailey Family
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Additional Information about The Robberg Beach Lodge

Property: The Robberg Beach Lodge
Address: 89 Beachy Head Drive, Plettenberg Bay 6600, South Africa
Location: South Africa > Western Cape > Plettenberg Bay
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool
Hotel Style:
Ranked #5 of 13 Hotels in Plettenberg Bay
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Robberg Beach Lodge 5*
Number of rooms: 29
Official Description (provided by the hotel):
Set right at the middle of Robberg Beach in Plettenberg Bay, The Robberg Beach Lodge offers twenty-nine rooms in four adjacent villas in a remarkable location. With our wandering garden pathways, two pools, two guest lounges, two honesty bars, and spectacular rooftop terrace, we offer a luxurious and tranquil accommodation experience right on the beach. We welcome children of all ages (book a Suite to enjoy reduced rates for children sharing)and we just love making romantic memories for couples. And don't worry if you've just broken up with your boyfriend: solo travellers get a single-occupancy discount. With its 29 rooms, the Robberg can also cater for larger groups. Our family has been gathering here for nearly twenty years, and we're proud to be able to share our special place with you. Set at the heart of the world-famous Garden Route, Plett is a must for all travellers in South Africa. Its ever-changing sky and seascapes, the unspoilt beauty of its lagoons and beaches, its great restaurants & coffee shops and fabulous nature reserves and sanctuaries will soon have you booking your return trip. Look forward to seeing you soon! ... more   less 
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