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“Terrible Service”
2 of 5 bubbles Review of Lookout Deck

Lookout Deck
Certificate of Excellence
Cuisines: Bar, Seafood, Soups, International
More restaurant details
Restaurant details
Good for: Large groups, Local cuisine, Dining on a budget, Scenic view, Families with children, Kids, Special occasions, Bar scene
Dining options: Dinner, Late Night, Breakfast, Brunch, Lunch, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Seating, Serves Alcohol, Television, Waitstaff, Wheelchair Accessible
Dublin, Ireland
Level Contributor
40 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
“Terrible Service”
2 of 5 bubbles Reviewed June 10, 2014

I'm writing two reviews for the Lookout as we had polar opposite experiences on both occasions. We went for lunch with our 3 young children. We got a table straight away, but there the good experience ends. The service was very slow. Then the waitress took our order, but 30 mins later I asked where it was and she told us that they had to close the kitchen for 30 mins to catch up on previous orders. Was told our order got in in time, but that it would be a bit longer. Luckily the kids could play on the beach and we were offered bread to ward off the hunger. A further 30 mins and I realised that other diners who ordered after us had received their food. I complained to our waitress and she said that the kitchen was still closed. Our order hadn't made it after all. She had no excuse why the others had received their food. She brought more bread and I asked to see the manager. She did tell him, but he avoided us for 10 mins before I went to find him. He finally apologised and said our food would be out shortly. It finally arrived another 10 mins later. Food was lovely. But the experience had been ruined. Then to top it all, we were charged for the second basket of bread! Very bad customer service. It could have been avoided if they had told us when we arrived that there was an issue with the kitchen, and if the manager hadn't been avoiding diners when there was the issue.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Sandy1038
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,482 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
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  • Any
English first
Spalding, United Kingdom
Level Contributor
112 reviews
35 restaurant reviews
common_n_restaurant_reviews_1bd8 57 helpful votes
“Morning coffe and a late sunset”
4 of 5 bubbles Reviewed June 10, 2014

We dropped in for morning coffee. The place was crowded with most people were eating breakfast, which looked good. We returned later in the day, to witness over a beer, a beautiful sunset over the mountains behind Plettenberg Bay. The deck area overlooks the huge sweeping golden sand beach with mountains in the distance and soft rolling waves - a sight to behold - and worth a visit just for that

Visited May 2014
Helpful?
Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plettenberg Bay, South Africa
Level Contributor
8 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Our first stop every time we return”
4 of 5 bubbles Reviewed May 28, 2014

Our second dining room - meals are consistently good, not designer; simply good variety, well presented and tasty. Prices are fair, staff welcoming, being right on the beach tops it off, especially at moonrise! Super spot too, for breakfast, eggs benedict - yum

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank DavidPickering
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Great prawns”
4 of 5 bubbles Reviewed May 27, 2014

4 Adults and 2 babies visited in early May 2014. Busy even at this time of year. Had great sea food and prawns. 99 Rand for 12 prawns which even by SA standards is cheap I think. One of the best meals we had in SA.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank PeteTheSwede
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Leka Leka Leka”
5 of 5 bubbles Reviewed May 26, 2014

My wife and I had some drinks, starters and a main meal at the lookout deck. Lets start at the menu..the menu is great, a wide variety and the prices is affordable, the food was great!!! Prices for the drinks is also not bad. Had a leka lunch... lookout deck you made our day!!

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Ruan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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