What a total disgrace for a service in South Africa, as a South African myself, I am totally disgusted at the service received from this place. First they put this amazing false impression online on how great the place is etc, obviously, this would appeal to me and anybody interested in a holiday somewhere. As I'm from Port Elizabeth, I didn't know East London at all at the time of the booking and the lady/owner assured me it was close to town but in fact it is outside East London and have to travel via a dirt road to get there, After taking the route, not to say the damages on my car, I was referred to a room where I was completely shocked with the un-hygienic conditions and the fact that the room had mould everywhere as shown in the pic on the lamps. As I was completely diss-appointed and disturbed by my findings,which lead me to requesting a refund and find suitable accommodation, the man/owner started screaming at me and saying I must take my money and [--] off. Not to even mention the intimidation and the verbal abuse. So basically I did not stay the night and the woman then refused to refund my money as they making a living? Something is seriously wrong here and needs to be fixed. They need to be taken off the Eastern Cape Tourism List and closed down. This is an embarrassment for our country and shocked that they can treat visitors like this and just get away with it.....
- Official Description (provided by the hotel):
- Thornycroft Lodge is situated on the banks of the Nahoon River. A 10 minutes drive through nature will take you to the centre of town. All rooms are situated around and give access to our tropical garden. The rooms and suites are very spacious and comfortable, with TV/DSTV/DVD player, free coffee/tea station, fridge/mini-bar, clock radio etc. Our chef will make you exquisite meals which you can enjoy in the cozy bar/restaurant or in your room if you prefer. Or why not relax with a full body massage, a session in the sauna, and a soak in the Jacuzzi. We also cater for weddings, conferences, parties etc. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Orbitz, Travelocity, HostelWorld, Hotel.de and Hotels.com so you can book your Thornycroft Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.