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Reviewed February 3, 2014

We stayed here for the 70.3 weekend and we had booked a suite. The suite was big and spacious, with a lovely view, although there was no TV in the lounge (couldn't be put up as there were no brackets), the fridge was broken, and there was cement in the bathtub along with construction writing on the walls. I wonder if anyone had actually ever stayed in the room. The maid service also failed to fill up the coffee and tea facilities in the morning and supply us with new towels. Great when you have just done a half Ironman and would like to shower and discover that there are no towels. Our fridge was replaced and we got new towels but still…
The restaurant was also nice and the food was surprisingly good. The managers were also very hands on, helping out with serving as the staff seemed overwhelmed with so many athletes in the restaurant.
The spa was amazing. I had one of the best massages I've ever had.
All in all, a good stay. I would definitely go back but they do need to iron out a few of those kinks.

  • Stayed: January 2014, traveled with family
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Thank jannamesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2014

We stayed here for the half ironman weekend. Hotel was beautiful, clean and well managed. In a great location 800m from registration, 800m from orient beach. It was not necessary to rent a car. There is a useful mini-fridge in the rooms, decor in the rooms were very modern. Room service was fantastic. Food was possibly the best quality we had in east london. They make delicious pastas etc. it didn't seem like the restaurant staff could deal with the large numbers over this weekend. But it didn't ruin our stay. We will definitely stay here again in the future.

Stayed: January 2014, traveled as a couple
Thank MichFehrsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 26, 2014

The hotel is in a good spot as close to the water as you need to be .The water front is rocky and is not good for walking but there is a side walk you can walk along .There is sandy beach way at the far end of walk way. The hotel is really quite nice room was a little on the small size with nice size deck They didn't have any chairs on the deck which made no sense to me.I would stay here again, staff, location, hotel amenities were all well worth the money great value.

  • Stayed: December 2013, traveled with family
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Thank vANislanderBc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PremierHotelsSocial, General Manager at Premier Hotel EL ICC, responded to this reviewResponded January 28, 2014

Dear Traveller

Thank you for your kind comments about your recent experience at Premier Hotel EL ICC. We are delighted that you enjoyed your stay.

We have noted your comment about the lack of balcony furniture.

Have a blessed day!

Marieta le Roux
General Manager
Premier Hotel EL ICC

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2014

Perfect location overlooking the ocean and adjacent to the EL ICC (convention center). Friendly front desk staff greet you with a glass of apple juice! The entire property is spotless.. Most, if not all rooms have balconies which permit the wonderful sea breezes to permeate your accommodation.We had a large suite in the "01" room stack, closest to the ocean. Their "Queen" bed is actually an American King Size bed; good quality linens with duvet. Separate Jacuzzi tub and great shower- all you could ask for. Coffee Maker with a nice selection of coffees & teas. Complimentary in room high speed WiFi. A full "English" breakfast is a bargain at $12 US. The Emerald Spa should be reserved well in advance: 60 minute Swedish massage is only $43 US; 90 minutes about $56. their sister property, the Premier Regent, is just on the other side of the ICC and costs less.

Room Tip: Suites in the 01 stack are worth it. Reserve Spa services well in advance.
  • Stayed: January 2014, traveled as a couple
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Thank AstonV1213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PremierHotelsSocial, General Manager at Premier Hotel EL ICC, responded to this reviewResponded January 28, 2014

Dear Traveller

Thank you for your kind comments about your recent experience at Premier Hotel EL ICC. We are delighted that you enjoyed your stay and looking forward to seeing you soon.

Marieta le Roux
General Manager
Premier Hotel EL ICC

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 16, 2013

Experienced the best ever service at Premier Hotel ICC in East London. I travel allot and have stayed at some of the best Hotels available, but the service I received at ICC was incredible, excellent rooms, wonderful staff members who are very helpful and professional. Their restaurant is top class and I would definitely recommend the Hotel for anyone traveling to East London. All I can say is THANK YOU very much, will definitely be returning to your hotel.

Room Tip: All rooms are excellent,
  • Stayed: November 2013, traveled on business
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Thank Earl N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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