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“As Good as it Gets” 5 of 5 bubbles
Review of Premier Hotel EL ICC

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Premier Hotel EL ICC
Ranked #3 of 13 Hotels in East London
Certificate of Excellence
Saint Louis, Missouri
Level Contributor
104 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“As Good as it Gets”
5 of 5 bubbles Reviewed January 9, 2014

Perfect location overlooking the ocean and adjacent to the EL ICC (convention center). Friendly front desk staff greet you with a glass of apple juice! The entire property is spotless.. Most, if not all rooms have balconies which permit the wonderful sea breezes to permeate your accommodation.We had a large suite in the "01" room stack, closest to the ocean. Their "Queen" bed is actually an American King Size bed; good quality linens with duvet. Separate Jacuzzi tub and great shower- all you could ask for. Coffee Maker with a nice selection of coffees & teas. Complimentary in room high speed WiFi. A full "English" breakfast is a bargain at $12 US. The Emerald Spa should be reserved well in advance: 60 minute Swedish massage is only $43 US; 90 minutes about $56. their sister property, the Premier Regent, is just on the other side of the ICC and costs less.

Room Tip: Suites in the 01 stack are worth it. Reserve Spa services well in advance.
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AstonV1213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PremierHotelsSocial, General Manager at Premier Hotel EL ICC, responded to this review, January 28, 2014
Dear Traveller

Thank you for your kind comments about your recent experience at Premier Hotel EL ICC. We are delighted that you enjoyed your stay and looking forward to seeing you soon.

Marieta le Roux
General Manager
Premier Hotel EL ICC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

493 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Any
English first
Pretoria, South Africa
Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed December 16, 2013

Experienced the best ever service at Premier Hotel ICC in East London. I travel allot and have stayed at some of the best Hotels available, but the service I received at ICC was incredible, excellent rooms, wonderful staff members who are very helpful and professional. Their restaurant is top class and I would definitely recommend the Hotel for anyone traveling to East London. All I can say is THANK YOU very much, will definitely be returning to your hotel.

Room Tip: All rooms are excellent,
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  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Earl N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed November 29, 2013 via mobile

This hotel is by far the most upmarket hotel for professionals. They have all the required amenities including wifi, swimming pool fantastic breakfast, restaurant, room service. Staff were extremely friendly and I would recommend a stay at this hotel.

It is also very conveniently located always travelling against traffic although a little way away from the main entertainment areas (Hemingways and numbers)

Stayed November 2013, traveled on business
Helpful?
Thank link_za
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ceres, South Africa
Level Contributor
72 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed October 8, 2013 via mobile

Initially having booked into an alternative disastrous hotel, the Manger of ICC EL Itayi went out of his way to accommodate my wife and I in his hotel, despite being 97% full. He continuously kept me updated on his progress in securing me a room and later in the day we actually moved from the other hotel... and what a beautifully spacious room it was!! Staff were very friendly and competent and treated us as if we were royalty. Being a new hotel, everything works and is high tech. Beds are huge and comfortable with high quality linen, crispy and clean.
The EL ICC was undoubtedly the cherry on top of our visit to East London and this is definitely a hotel I would stay at again and strongly recommend to travelers.

Stayed October 2013, traveled on business
Helpful?
Thank Pierre v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PremierHotelsSocial, General Manager at Premier Hotel EL ICC, responded to this review, January 28, 2014
Dear Traveller

Thank you for your kind comments about your recent experience at Premier Hotel EL ICC. We are delighted that you enjoyed your stay.

Have a blessed day!

Marieta le Roux
General Manager
Premier Hotel EL ICC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durban, South Africa
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed October 8, 2013

I stayed in a suite on business. I wasn't impressed with the service especially at reception. The first day my room door wouldn't lock and I asked for another room. They didn't apologise, neither did they help move me. I had to move my stuff after I had unpacked. Couldn't get reception on the phone either. Then there are 2 lifts to get to your room. Very annoying and poorly planned. Also, breakfast wasn't great either. Labels on the different foods was incorrect and on one day the eggs arrived late. Positives though a few; position in relation to the EL ICC is perfect. Room is comfortable (it was a suite). Other than that disappointed that the cost doesn't match the value.

Room Tip: Choose a room close to reception or you may face a long walk.
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  • Stayed October 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Mohamed S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PremierHotelsSocial, General Manager at Premier Hotel EL ICC, responded to this review, January 28, 2014
Dear Traveller

Thank you for your kind comments about your recent experience at Premier Hotel EL ICC.

Please accept my sincerest apologies for the inconvenience caused during your stay, we have re-trained the staff and rectified the matters at hand.


Once again, thank you for your feedback as it assists us in attending to areas of concern as well as maintaining and improving on our service and standards.

Regards,
Marieta le Roux
General Manager
Premier Hotel EL ICC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed September 2, 2013

I have spent a week at the Premier Hotel, the service was excellent as always. The view from my room was panaramic, my only gripe would be the noise outside from a ventilator plant on an adjacent building meant it was hard to sleep with the windows open, the continous buzz was very annoying, hopefully this will not go on forever.
I know most people complain about the lifts, there is a positive side to this very strange set up, and that is the excercise one gets everyday trekking up and down the passage!
The staff in the restaurant are always friendly and never fail to enquire if there is anything they can do to make your stay more comfortable.
My room was clean and very well serviced.

Room Tip: I love staying on the highest floor possible and would recommend this to travellers.
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  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bungee19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sutton, Surrey
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed August 29, 2013

I spent 13 nights at the ELICC whist attending an international conference. Despite being a very large hotel the staff did all they could to be friendly and provide an excellent service. My executive suite was enormous with separate office, lounge and bedroom areas which turned out to be most useful for private meetings. It was great to wake up in the mornings with a view over the sea.

We had several evening meals in the restaurant and the quality was good with large helpings. The only criticism I have is that the service could be very slow when they were busy. As an alternative here are some good value restaurants along the seafront that provide and excellent alternative, but it is only safe to go out at night in a group.

It is quite a walk from reception to some of the rooms involving two lifts. However, the first lift is only three flights of stairs past the restaurant, bars and health centre so this was an opportunity to get some much-needed exercise. Having a hire car for the whole time the indoor parking facilities were also much appreciated.

In conclusion, as an international business traveller, I would say this is one of the best hotel experiences I’ve had.

Room Tip: Choose a room on level 12 with a view over the sea.
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  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nigel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Hotel EL ICC

Property: Premier Hotel EL ICC
Address: 22 Esplande | Quigney, East London 5211, South Africa (Formerly Premier Hotel Cascades)
Location: South Africa > Eastern Cape > East London
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 13 Hotels in East London
Price Range (Based on Average Rates): $
Hotel Class:4 star — Premier Hotel EL ICC 4*
Number of rooms: 260
Official Description (provided by the hotel):
Situated on East London's Esplanade, Premier Hotel EL ICC commands spectacular views of the coastline, East London's port harbour and the Indian Ocean. This contemporary designed Hotel provides the ultimate in luxurious accommodation to the business executive. Located adjacent to the East London International Convention Centre, a mere 10 minutes to major shopping, entertainment and sporting facilities and only 15 minutes to the East London Airport, Premier Hotel EL ICC is bound to be the venue of choice for the discerning traveller. THE EMERALD SPA There is but one place in the Eastern Cape to truly rediscover the luxury of time and that is in the purity of the Emerald Spa... At the Premier Hotel EL ICC, East London's most desired beachfront hotel you'll find East London's most desirable escape, the Emerald Spa - here you will encounter a space in which to unwind and recharge along with a wealth of wellness and sheer tranquillity over-looking the ocean... prepare to be pampered and spoilt. ... more   less 
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