We reserved three rooms one of which was to be handicap and when we got there they didn't give us a handicap room (I was told one was handicap but didn't check it until my father arrived after the desk had closed). My father couldn't shower or bath, he had to have help (two people) to get on and off the toilet and his wheel chair could not navigate the room. When I addressed the situation the next morning the girl said "what do you want me to do about it now". When we asked for a manager we were told there were several and also several owners so good luck.
This was the only property in two weeks of travel that gave us a problem with a handicap room.
We will report them to the ADA.
- Also Known As:
- Jacob Lake Hotel Jacob Lake
- Jacob Lake Inn Jacob Lake