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“Nice, clean hotel with pleasant staff”

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Lexington Inn - Holbrook, AZ
Ranked #7 of 17 Hotels in Holbrook
Certificate of Excellence
Reviewed December 5, 2012

Holiday Inn Express certainly maintains its reputation in this hotel. The staff were very friendly and helpful. The rooms were nice, large, relatively clean and safe. The breakfast was okay but sufficient. The hotel was in a good location in town. I would stay here again.

  • Stayed: November 2012, traveled solo
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1  Thank LovesNM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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282 - 288 of 376 reviews

Reviewed December 3, 2012 via mobile

On the plus side, the room is large, the beds really comfortable, there are double the amount of toiletries than any other hotel we've stayed at.

On the negative side, the staff weren't particularly friendly and the guy spoke way too fast for me to understand everything he was saying, and at 4.45am, there was someone in the lobby talking so loudly down the phone that had I not still been on English time and therefore awake anyway, he would have woken me up! Stupidly our room is right next to a balcony overlooking the lobby, do the noise just travels straight up here! If you do stay here, avoid room 202!

  • Stayed: December 2012
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1  Thank neens2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 8, 2012

It may be called a Holiday Inn Express, but it was obviously something else in the past. We stayed at a bunch of HIE on a recent trip, and this one was the only one that we regretted. It is very old motel, yet was one of the most expensive on our trip. It also was the only one without an elevator.
I don't know if whether or not there are better places to stay in Holbrook. If not, I would recommend going to another town.

Room Tip: We rarely stay on ground floor, but that would be the best option here since there is no elevator.
  • Stayed: October 2012, traveled with family
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5  Thank Pete B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2012

The reception staff were very helpful and our room was of a very high standard - clean, two types of pillows marked as "firm" and "soft". How about that for attention to detail! Top marks to mangement. The room had a good sized fridge.

The pool and spa were set at ideal temperatures and gave us he impression of n oasis in a desert.

Room Tip: Ours was a basic room but in reality it was top rate
  • Stayed: September 2012, traveled as a couple
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1  Thank pacific2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2012

We spend one nite here. The hotel very clean and the service excellent. There's a pretty good restaurant near, with a grill that serves steaks and, next to it, an Italian place. The hotel's price was reasonable. There's not much in Holbrook, so don't expect much to see or visit close by.

  • Stayed: September 2012, traveled as a couple
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1  Thank patricia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2012

Before I say the bad there was so much good: extremely clean, everything worked well and was positioned well, shower was brilliant ( good pressure and water temperature control etc...). Staff very friendly and attentive when required.
But I would never stay here again because:
1) along way from the only good restaurant in town.
2) Usually it's my husbands snoring but this time I was kept awake by the noise from the room above till 3 or 4am!!! Every sound was heard!!!!
3) A person knocking on the wrong door at 7:20 am (this is not the hotels fault but then...
4) the maid then knocked on the door at 07:55 to see if we had left so she could clean.... TOTALLY UNACCEPTABLE!!!! But she was very friendly... Still a very big No! No!

Room Tip: Take the upper floor....
  • Stayed: August 2012, traveled as a couple
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2  Thank Callnic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Lexington Inn - Holbrook, AZ, responded to this reviewResponded September 18, 2012

Dear Callnic,

Thank you for your stay and leaving us feedback. We appreciate the compliments on our clean hotel and friendly hotel staff. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We're sorry for any inconvenience the noise from our other guests and housekeeping staff caused you. I will make sure that this will be looked into. Again, thank you for staying with us and we hope you would give us a chance to serve you again and make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Zelyn N
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2012

We only stayed her for one night on a long cross-country trip and ended up getting in much later than we would have liked. When we arrived there were a group of guys smoking and hanging out around the front of the hotel. Turns out one of them was the front desk guy and he was obviously much more interested in hanging out with his friends than assisting us. Once he did, he informed us that the upgraded suite we had reserved was on the second floor and guess what - NO elevator in the place. We are able-bodied and were only there for a short stay, but needed to bring quite a bit of stuff in to re-arrange and prepare for the rest of our trip. Not a deal breaker, but irritating after such a long day on the road. When we finally got all our stuff to the room we realized it was run down, missing the coffee table in the living area and there were crumbs all over in front of the couch. By then, the front desk guy was back to hanging out with his buddies and we were so exhausted we did not want to haul our stuff to another room if we didn't absolutely have to. We checked to make sure the beds were at least clean (they were) and we went to bed. After repacking our stuff the next morning we couldn't get out of there fast enough and didn't even bother trying the breakfast. We travel extensively and this place is not a good representation of Holiday Inn Express properties and their night staff leaves something to be desired.

  • Stayed: July 2012, traveled with family
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2  Thank kdt2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lexington Inn - Holbrook, AZ

Address: 1308 Navajo Blvd, Holbrook, AZ 86025
Phone Number:
Location: United States > Arizona > Holbrook
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Holbrook
#3 Family Hotel in Holbrook
Price Range: $77 - $98 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Lexington Inn - Holbrook, AZ 2.5*
Number of rooms: 59
Official Description (provided by the hotel):
Welcome to the Lexington Inn located in Holbrook, AZ! You will find our hotel convenient to many of the local historic and natural attractions. Explore Historic Route 66 nostalgia including the Wigwams, Historic Roxy Theater, and the Holbrook & Navajo County Museum. Within a short driving distance, explore the Petrified Forest & Painted Desert. After a day of exploring, return to the hotel and take a refreshing dip in our indoor pool and hot tub. Relax in one of our comfortable guestrooms and join us in the morning for our complimentary breakfast which includes everything you need to get the day started off right. We are just off of I-40 exit 286, with free parking, guest laundry, complimentary Wi-Fi throughout the hotel, and a Native American Art Gallery & Gift Shop. We look forward to welcoming you soon! ... more   less 
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Also Known As:
Holiday Inn Express Holbrook - Navajo Blvd. Hotel Holbrook
Holiday Inn Holbrook
Holbrook Holiday Inn

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