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“Not the same...”

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Red Setter, Arizona's Riverside Retreat
Ranked #2 of 4 Greer B&B and Inns
Tucson, Arizona
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Not the same...”
Reviewed November 6, 2007

After reading the previous review, I thought about what I would write. You see, I too have been going to the Red Setter for years. This was the first time my husband and I went back under the new owner.
And, I'm sorry, but it was NOT the same. There was no personality or feeling of specialness. It was just...a place...still quite beautiful, but already starting to show signs of neglect. And it was by NO WAY worthy of the Fodor's Top Ten list.
Housekeeping was barely adequate, food was ...okay..some people were quite friendly, but others distracted...couldn't check in at the Inn, had to go to the Greer Lodge all encompassing "check-in location"..and for all this they RAISED THE PRICES.
It's just a shame, but we won't be back either.

  • Stayed October 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
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    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank Linda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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44 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Date | Rating
  • English first
  • Any
English first
Glendale, AZ
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 30, 2007

I cannot imagine how anyone could not have truly enjoyed the splendid place we found at the end of the "Road to Nowhere"... Let me start by stating that I am a REAL person. An average Joe (so to speak). Not too stuffy and stuck on myself that I would order someone up to kill a spider for me. I can and will do that myself. I do not expect perfection and wouldn't for the rates charged by the lodge. I am flexible and roll with things to find what I need from the experience. I brought my Finacee to the Red Setter for her 40th birthday. We are better for the experience! The place was well cared for and wonderfully cozy. The staff was attentive and fun. Breakfasts are great! First morning we had mushroom and swiss omlettes, bacon, misc. pastries, yougurs, juices, and delicious coffee. The second morning we had breakfast tacos of chorizo and egg with salsa, sour cream, and tomato and avocado. Again a choice of pastries, juices and yogurts and delicious coffee. The sack lunch offered is a whimsical token that is more appreciated in thought than in contents. However, remember its in a sack! Don't be too picky. The room was wonderful and clean. The linens were wonderful back home. The place felt private though it was a full house. The absence of television and phone was wonderful. Cold soft drinks and bottled water were always available. Returning from our daily explorations we arrived to a table in the dining room with cookie jars filled with tasty cookies in 4 flavors as well as misc. other goodies. The grounds are well kept and a great place for romantic walks and alot of quiet time. There is construction going on next door. However, that is life. It won't be forever and it is only Monday through Friday and at least offers a quiet weekend. Construction makes noise. The Greer Lodge down the road has many projects going on and and a full house for dinner in the restaraunt. The Watering Hole was a great place to see the last game of the World Series and manager Steve Hyland did a great job of finding a birthday candle for some delicious french apple pie ala mode in absence of cake. The beer is COLD and the food is good! The pizza smelled great but well... I had a burger.

Often times I will read reviews of products or places as I did with this trip. I am somewhat confused as to who these people are who see things differently yet I will give them their due. I am just glad I am not one of them. Its gotta be tough to have outrageous expectations that cannot be met for the few dollars that was spent. If you want absolute PERFECTION and spoon feeding to boot go spend a grand or two for a weekend somewhere else. The Red Setter Inn is about the best you'll find in Arizona!

  • Liked — Quality lodging in rugged environs!
  • Disliked — Missed most of the season's colors... Late Sept, early Oct would be better
  • Stayed October 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank BillNShell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakeside, Arizona
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 20, 2007

This property has changed hands. The new owner does not pay any attention to detail. There was no staff at the inn at check in time. We had to go to another property down the road, and request admittance to our room. Our room came complete with dust bunnies and mouse drippings. Gourmet breakfasts on the deck are a thing of the past. Guests now receive a voucher to another property for the same fare that is served in every diner up and down the mountain. We were lucky, we had vomit on the floor next to our table. This was not the world class experience that we were expecting and paid for.

  • Liked — The area is beautiful and relaxing.
  • Disliked — The owner does not have what it takes to run a top notch b&b.
  • Stayed April 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank Vickijb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 7, 2007

My wife and I have stayed at the Red Setter at least 40 nights since it opened in '95. A weekend fall foliage pilgrimage from the Phoenix area has become an annual tradition for us over the years along with other random stays throughout all seasons. Each visit was everything one would expect for a place that received a Fodor's 10 Best in the World award in '05. Sadly, that has all changed under the new ownership.

The location and the building are still great, however the soul of what made this the perfect B&B experience is gone. The previous owners/innkeepers, Jim and Ken, consistently provided a comfortable home-away-from-home environment that now feels like a sterile motel that is poorly managed. The staff are well meaning, but lack the attention to detail that you find at a good B&B that is typical of owner-run inns and was exceptional through our many years of staying at the Red Setter under Jim and Ken’s reign.

Over the years, we came to expect such details as soft music playing in the common area throughout the day, Godiva chocolate on our pillow, gourmet breakfasts where Jim would always offer to cook you more, well cared for plants everywhere you looked, family photos and personal decorations, and innkeepers that knew when to leave you alone, but also welcomed the opportunity to sit down and chat about most anything.

This year, under the new ownership, we were greeted with friends who got locked out of their room and nobody available to help them, soap scum on our sink when we checked in and not cleaned through our three day stay, a breakfast on par with that of a good coffee shop with a large sign in the dining room notifying us only one entrée per person would be served, and tacky 'Greer Lodge 373 Road to Nowhere' logos visible throughout this previously elegant B&B property.

Clearly the new owner's are making their mark on this once great place and trying to make it just another piece of a monopoly they are building with lodging in Greer. They truly are turning Highway 373 into a road to “nowhere”, as defined by the Random House Unabridged dictionary being “useless or worthless”.

My wife was in tears this morning prior to our leaving, but not because she was sad that we had to go home. Her tears were for the loss of a great place we can never go back to again. In our hearts our last stay at the Red Setter was last year. This year was our first, and last, stay at the Greer Lodge B&B. However our memories of many great years at the Red Setter will stay with us as we seek out a new special place we can look forward to returning to in future years.

  • Liked — The memories of past stays
  • Disliked — The sterile environment and lack of attention to detail
  • Stayed October 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
8 Thank MikeJL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glendale, AZ
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 27, 2007

Such a disappointing experience ... we had stayed there before under the previous ownership and it was FIRST CLASS. We were expecting the same, but the accommodations themselves have slipped noticeably, as has the food and service. To top it all off, the new ownership had us pay for our cabin in full upon check-in (at first class rates). When we got to our cabin, we were awakened before 7 am the first morning to the sound of heavy equipment putting a road thru the forest approx. 30 yards behind our cabin. They were also putting up a new cabin on the other side of the property and were constructing a foot bridge railing on site at the same time. Three construction sites surrounding us...incredibly noisy! We went down to the office to request they help us find quieter accommodations only to receive an abrupt NO! We asked for a refund ... again, NO...stating you signed a statement when you checked in that said no refunds! We have traveled all over the world and have never received such horrible customer service. There was a point in time where I would not have hesitated to recommend this facility to anyone, however, sadly this is no longer the case!

  • Liked — The setting
  • Disliked — The customer service & noise level
  • Stayed August 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank rph1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Fe, New Mexico
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed August 17, 2007

Just returned from 3 nights at the Red Setter Inn. We were so anxious to experience an "over-the-top" B&B..subsequent to reading reviews stating it was one of 10 best B&B's in the WORLD----not. We found that new owners had taken over in March and are resting on the laurels and hard work of the previous owners.

It was advertized as having free WiF..well that was in the main lodge only; you had to sit in the dining area, and the signal was so weak that no connection could be made.

The breakfast was good but the young server became "very friendly" and spent an inordinate amount of time explaining her illnesses and personal family information.

The "bagged lunch" was okay but the sandwich roll was stale (both days) and no plastic utensils or napkins were provided the first day.

When we arrived our "greeter" was very friendly and helpful. Our room was clean, large, and had a wonderful private balcony.

The outdoor entry lights were not working and the floor mats were very worn; there were loose pavers, and the general entrance needed "spiffing".

I am only very critical about this visit because of the "high praise" that I had read. The prices are very high when you take everything, or the "total" picture in perspective.

I say to the "new owners (Greer Lodge) pay some attention or you will lose your rating AND repeat guests.

The scenery is beautiful, peaceful, and a true santuary...sorry the rest did not compare.

  • Liked — Peacefulness - scenery-large rooms- very private
  • Disliked — food service and wait staff Not honest about WiFi
  • Stayed August 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank traveler2007Florida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Level Contributor
60 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed August 4, 2007

We made an impromptu stop in Greer on our way home to Phoenix from a visit to New Mexico. Having never traveled to the White Mountains, we had some time and thought a detour would be fun. We had read about the Red Setter Inn online and were lured by the fact that it was an ‘adults only’ property. Not that we don’t like kids but sometimes…well, enough said. We stopped at the Greer Lodge check-in, which doubles as the office for the Red Setter and inquired about a room for the night. The ladies at the desk were wonderful and spent several minutes discussing which available room we would like best. Having never been in the area, we let them make the decision and I must say we were not disappointed. We were given room number 4 at the Inn and after a moment of sticker shock when they handed me my receipt, we headed down the road to find our room. We were greeted at the door, given a quick tour of the main floor, and shown to our room. The room was beautiful with a gas fireplace, comfy chairs, a private deck, and beautiful views of the forest and streams that run through the property. The private bath was lovely and sported a Jacuzzi tub and big fluffy towels. We turned up the fireplace and slept with the door to our deck open, listening to the streams run all night. Breakfast was amazing with an assortment of fresh baked goods and breakfast tacos on the menu. The Red Setter Inn is an amazing retreat that I would highly recommend to anyone looking for a place to relax. There are no phones or TV’s in the rooms and cell phone service is spotty at best (pay phones are available and we were able to get a signal on our Onstar phone in the vehicle) but for a quiet refuge from the city – I’ve seen nothing better.

Stayed August 2007
Helpful?
1 Thank AZRoadHog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Red Setter, Arizona's Riverside Retreat

Property: Red Setter, Arizona's Riverside Retreat
Address: 8 Main Street, Greer, AZ 85927 (Formerly Red Setter Inn and Cottages at Greer Lodge Resort)
Location: United States > Arizona > Greer
Amenities:
Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #2 of 4 B&Bs / Inns in Greer
Number of rooms: 9
Official Description (provided by the hotel):
Perhaps you have heard of Greer, Arizona, located at the end of the Road to Nowhere. Surrounded by the Apache-Sitgreaves National Forest, there is one road in and one road out. Meadows, Ponderosa pines, aspens, hiking trails, lakes and the Little Colorado River grace the Village with beauty. Located at the end of the road, you will find the Red Setter, Arizona's Riverside Retreat where the river meanders through the approximate 4-acre grounds, giant ponderosas abound and wildlife freely come and go. The Red Setter offers a 9 bedroom lodge and 4 detached cabins. The approximate 8,000 square foot lodge is a perfect setting for corporate events, weddings, church retreats, reunions and group outings. Each bedroom has a private bath (some with jetted tubs), several have fireplaces and some rooms have a private porch to enjoy the views and fresh air. A 75-inch HD television (with HDMI capabilities for all of your computer and presentation needs) and blu-ray DVD player are located in the living room. The lodge is equipped with a full kitchen, several tables for dining and/or meetings, a game room (with 65-inch HD television and blu-ray DVD player), and den/library. Also included are DirecTV and password secured Wi-Fi. Two large outdoor decks provide the perfect atmosphere for the soothing sound of the river in a picture perfect setting! Plentiful outdoor furniture are spread throughout the grounds, mainly along the river. The four separate cabins also sit along the river. Choose from the 2 bedroom (2 baths), the large 4 bedroom (3.5 baths) or one of the 1 bedroom (1 bath plus laddered loft) cabins. Each has its own kitchen, fireplace(s) and deck(s). Pull-out sofas sleepers allow for extra sleeping accommodations. Other amenities include barbeque grills, 46-inch HD televisions, blu-ray DVD players, Directv, password secured Wi-Fi and in some cases, jetted tubs. As the new owners of the Red Setter, we have been working hard restoring the grounds, updating cabins and adding amenities to be sure your stay is memorable and serene. Three fire pits, two horseshoe pits, picnic tables, relaxing swings and chairs along the river are just some of the recent upgrades. We hope the memories of fishing, playing, relaxing and pure serenity will last you a lifetime! ... more   less 
Also Known As:
Red Setter Inn And Cottages At Greer Hotel Greer

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