We went on a Saturday evening with family and were pleased to see the restaurant was not that busy when we arrived so we were seated promptly and with a smile. With 8 in our party, including 2 teenagers and 2 kids, they definitely had the table set-up and highchair that was needed.
Unfortunately, this was the best the service was for the evening. Our server acted like she did not want to be working that evening, and pretty much ignored us after bringing water, then coming back in fifteen minutes or so to take our order. Waters were not promptly refilled, and even the specialty drinks, hot tea and Thai Tea, didn't show up at the table until we asked another server about it. One of the teenagers started raising her hand just to get someone's attention to come over for simple things like refilling water or bringing an extra napkin. Perhaps our original server just really didn't like kids or large groups.
To their credit, some of the other employees, including a manager (owner?) did begin to give us attention and cover our table. Even though our server was still there (we could see her behind the counter) she never came and visited the table after these other people started covering for her (and it was obvious they had other duties as well).
So, the service on this particular visit was bad. The food, on the other hand, was really good! We ordered a variety of noodle, soup, and curry dishes which were all very well seasoned, fresh, and hot. Food was delivered as it came out, which made starting dinner a staggered start, but this happens with large groups so not a big deal. In ordering the food, they used a 1-7 scale for spiciness, and it was pretty accurate. A couple of us ordered 5's and it was good heat, just on that edge where it didn't overcome the flavor of the dish. Perfect for Pad-See-Ew (which is what I had and it was delicious!). The manager/owner even came over to ask if I'd ever had fish sauce on it, and brought out some and it did bring out a savory flavor even more, particularly the fish sauce with peppers in it with a little bit more heat.
All in all, it is good food and living nearby it is a place we'll return to. Just hopefully the service will be better!
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