We made the reservation for this hotel through a travel web site. Booked a King non-smoking room. The rate was the same on the hotel site, so no real deal. When we checked in they put us in a smoking room. For non-smokers it was disgusting! When I called down to the front desk they said it was a full hotel and they could not change us. They did offer to put an ozone machine in the room while we were out for dinner. Needless to say upon our return after dinner, that had not happened. Upon check they told us it was the travel web sites fault not theirs. But our reservation clearly showed it was a non-smoking reservation. Our clothes and luggage stunk of cigarette smoke the rest of our trip!! So gross! Very disappointed in the lack of customer service and the fact that they tried to pass the buck. If you stay there do not stay on the 4th floor if you don't smoke!! The hallways wreak of cigarette smoke!
- Official Description (provided by the hotel):
- The Hampton Inn & Suites Phoenix Glendale/Westgate is located right next to the University of Phoenix Stadium (home of the Arizona Cardinals) and Gila River Arena (home of the Phoenix Coyotes and Arizona Sting) as its backdrop, Westgate features trendy restaurants and lounges as well as unique shops, concerts and sporting events. Our hotel in Glendale, AZ also puts you in reach of the Major League Baseball Spring Training grounds, Phoenix International Raceway, Luke Air Force Base and much more! ... more less
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- Also Known As:
- Hampton Inn And Suites Phoenix Glendale - Westgate
- Hampton Inn & Suites Phoenix Glendale - Westgate Hotel Glendale
- Hampton Inn Glendale
- Glendale Hampton Inn