We were booked for 5 nights, checked out after just 1. We told the front desk clerk "check us out" and he didn't even ask why we were leaving so soon. I told him the room was roach infested and he didn't blink, apologize, no reaction whatsoever.
Killed 3 roaches overnight, medium and small ones, and when we got up there were 2 large ones crawling on the vanity area. That was it. All size roaches means major infestation and by the employee's (non)-reaction I'd say they're aware of it and just don't care.
Moved to the beautiful Spring Hill Suites right across the way (we could have walked) and told the front desk where we'd left and she just nodded, said it happens a lot.
I won't reserve another room without reading the reviews...everything I needed to know was right here! And when you see a nearly empty parking lot during peak travel season...there's a reason.
Oh, and the room phone didn't work either, so we couldn't even call the front desk.
It was a lovely clean place. We only missed some protein for breakfast, maybe a boiled or yoghurt. We will stay with you again.