We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Fantastic Hospitality” 5 of 5 bubbles
Review of Renaissance Phoenix Glendale Hotel & Spa

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Renaissance Phoenix Glendale Hotel & Spa
Ranked #4 of 15 Hotels in Glendale
Certificate of Excellence
Kanab, UT
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Fantastic Hospitality”
5 of 5 bubbles Reviewed December 8, 2012

Stayed here December 6th for 1 night.

What a great place! They truly understand service at this hotel. From the check in to the concierge lounge to the parking garage, everyone on the staff I encountered was super friendly & helpful.

The room was clean and beautifully decorated in keeping with the "desert decor" theme.

Food in the lounge was high quality and the staff member was very pleasant & professional.

Check out was also warm and friendly.

Perfectly located to attend an event at the stadium or arena.

Will definitely stay here again if I return to the area.

  • Stayed December 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank victrometer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenGlenAZ, Manager at Renaissance Phoenix Glendale Hotel & Spa, responded to this review, December 10, 2012
Victrometer,

Thank you so much for the nice comments on the hotel. We are glad that you enjoyed your stay with us and hope that you will come back to see us in the near future!

Thanks again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

458 reviews from our community

Traveler rating
    225
    143
    54
    18
    18
See reviews for
89
89
25
175
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Mesa, Arizona
Level Contributor
247 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
5 of 5 bubbles Reviewed December 8, 2012

We stayed at this hotel just one night as we were in town for the Springsteen concert. We were quickly checked in and then walked through the spacious lobby (with a coffee shop and cafe). Our room was standard, not fancy by any means, but it had all the necessary amenities: small fridge, coffee maker, iron, shampoo, body wash, hair dryer, and even toothpaste! I used to travel for work quite often and I believe this is the first hotel that has provided toothpaste. Nice touch!
Beds were quite comfy and everything was clean.
Entertainment is literally right out the front door! Many restaurants and shops to keep you busy. A movie theater is also located in the shopping area. Just down the street is a new outlet mall with great bargains!
I would definitely recommend and stay again. My only complaint would be that there is not complimentary bottled water available. For the price of the room, a bottle of water could easily be included.

  • Stayed December 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank englishteacher_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenGlenAZ, Manager at Renaissance Phoenix Glendale Hotel & Spa, responded to this review, December 10, 2012
englishteacher_11

Thanks again for taking the time to give us feedback during your recent stay for the Springsteen concert! That was a very busy night for the hotel and the area, and I am glad that you had great service during your stay. I will definitely take your comments in regards to the complimentary bottled water to our Food and Beverage Director and see if we can do this in the future!

Thanks again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, CO
Level Contributor
59 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed December 7, 2012

We spent four nights here the end of November. You will notice upon checkin the decor is not your typical traditional hotel, it is more modern which I personally like. Staff is fantastic, we paid with Marriott points and were surprised to be upgraded to a corner suite upon checkin. Location is great right off the interstate, close to shopping and dining. Our last night the place was jumping with the US Womens Soccer team vs Ireland and Manheim Steamroller right across the parking lot. We ate at the bar that night, a bit expensive as are most hotels, but quality and service were both very good. Beds comfy, rooms spotless. Had an excellent massage at the spa. Found a coupon on travelzoo and got 1/2 off! Enjoyed the pool and hot tub which were perfectly kept. They have another outdoor sitting area with cozy chairs and an outdoor fireplace at night. Parking fees seem a little high. The amenities are really nice here.

My only complaint is the decor. Not a fan of orange and gold, but that is subjective of course. The cushions on our couch were some sort of shiny vinyl, as were many of the chairs in the public areas. Just found that odd in what I would otherwise consider a pretty classy place.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ParkerChick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenGlenAZ, Manager at Renaissance Phoenix Glendale Hotel & Spa, responded to this review, December 10, 2012
ParkerChick,

Thank you so much for the feedback from your stay with us here at the Renaissance. We appreciate you taking the time to inform us of your stay and your experience, as it helps us better ourselves. As far as the decor in the hotel, I will take this back to the team as we will be making some changes to our public areas in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
158 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 bubbles Reviewed December 5, 2012

We stayed this past weekend to watch the WNT play Ireland. Upon check-in, we were cordially greeted by valet and check-in desk. The local attractions (Westgate shopping plaza & new outlet mall) were explained to us and a free ride in the hotel golf cart were offered to us whenever we were ready. The lobby bar, selection & service (by Johnathan) was outstanding and welcoming. We ate several meals in this area. All of the food was very good and reasonably priced...food service was a little slow, but John warned us about this ahead of time (knowing we did not want to be late for the practice or game) which we much appreciated. The pool area was beautiful and empty...I thought it a bit odd that towels were not around. Had to walk to front desk to ask where they were and told in the coffee shop (really????)...which closes at 2pm. This was a bit odd, both getting the towels there and closing so early considering it is much more than a coffee shop...more like a sundries shop...what happens when you need a drink, candy bar, paper, etc after 2pm??? The spa was beautiful and the massage was awesome.
The rooms were beautiful and very clean. I would highly recommend this hotel and not hesitate to stay here again or recommend.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shellys6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenGlenAZ, Manager at Renaissance Phoenix Glendale Hotel & Spa, responded to this review, December 7, 2012
Shellys6,

Thank you so much for the kind word about our property! We appreciate all the feedback we get as it only makes us better at serving "you" the customer! I have taken your comments in regards to the coffee shop closing at 2pm and the pool towels information to the appropriate manager so we can evaluate on how to better service our guests. Thanks again for the feedback, we look forward to having you come back and staying with us in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Level Contributor
57 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed December 1, 2012

First the staff were fantastic. Easy check in. The room was nice until I realized I was over the roaring generators 24/7. Called downstairs and they immediately accommodated me with another room on the opposite side of hotel. The problem with this hotel is you can feel them cutting costs with decor. You feel like you are in a fake resort. The tv is cheap, small, and does not give a good picture. Now I am only here to see the US woman's soccer team, but I don't think I would stay here again. I think Hampton Inn across the way does a better job with their ambience. Here is my first pet peeve. They charge $13/day for Internet access. Some people would not care, but what hotel does not offer free Internet today? Even when I was in Russia last summer I got free Internet. Second pet peeve. They offered no free parking. The choices were valet $15/day or self garage $10/day. This is Glendale, not New York City, which is surrounded by massive vacant paved parking lots. Apparently, if you park in one a short distance from the entrance of the hotel, I was informed you will be towed. Again, the staff were wonderful. Still I would rather stay at the Hampton Inn across the way with free parking, free Internet, and a free hot breakfast or splurge a little more and stay at Valley Ho in scottsdale and make the drive to the stadium.

Stayed December 2012, traveled with friends
Helpful?
Thank wentuc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenGlenAZ, Manager at Renaissance Phoenix Glendale Hotel & Spa, responded to this review, December 3, 2012
Wentuc,

Thank you for the feedback in regards to your stay here at the Renaissance. We always pride ourselves to give the best possible service whenever we can to guests and especially listening to important feedback from you, the customer, to make make us better. I will share your comments with our other departments concerning the parking/internet service that we charge for as well as your feedback on the decor in the rooms. Just a quick items that may help you if you choose to stay with us again...we do offer complimentary internet service in our business center and in the public areas of the hotel, so you do not have to pay for service (not sure if this was relayed to you or not). Hopefully you will have an opportunity to take advantage of this when you stay with us again...

Thank you very much for your feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu, Hawaii
Level Contributor
137 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed November 30, 2012

The location was excellent, very centrally located and walking distance to the Westgate Mall (I think there is an arena there where they have concerts and hockey games) with shopping and restaurants and a new Tanger Outlet mall and the University of Phoenix Stadium (the AZ cardinals play there). The staff was very friendly.

Stayed November 2012, traveled with family
Helpful?
Thank HI_Traveller_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenGlenAZ, Manager at Renaissance Phoenix Glendale Hotel & Spa, responded to this review, December 3, 2012
HI_Traveler_12,

Thank you so much for staying with us here at the Renaissance. I'm glad you had a chance to enjoy our facility as well as the area surroundings during your stay. We hope that you will choose to stay with us again soon, and will keep you updated of the new projects happening around us!

Thanks again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mandan, North Dakota
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed November 27, 2012

On July 27, 2012 we checked in to the Renaissance in Glendale. It was extremely hot, we got lost, and were very weary, and the two girls at the front desk, I believe named Mallory and Bethany, were so wonderful and accommodating, and really turned our day around. The Hotel was very pleasant, all the staff was incredible, the room was extremely clean and comfortable, and our experience there was top notch. The location was perfect for our needs and is located by main venues and a unique and entertaining street that was very close. As I mentioned, all the staff was great, from the parking people to the bar staff, but unfortunately we did not get all the names. We would definitely stay at this hotel again, and will if we are ever in Glandale.

  • Stayed July 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MarjorieND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenGlenAZ, Manager at Renaissance Phoenix Glendale Hotel & Spa, responded to this review, November 29, 2012
MarjorieND,

Thank you for the kind words about your experience here at the Renaissance. We pride ourselves on giving the best customer service to each and every guest that stays with us. We hope to see you back to the Glendale area soon so we can take care of you. We are also a member of the John Q Hammons Hotels and Resorts collection, so if you every need a great hotel to stay at with exceptional customer service, please choose any of our hotels wherever you stay!

Thanks again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Glendale hotels
0.2 mi away
Hampton Inn & Suites Phoenix Glendale - Westgate
1.6 mi away
Comfort Suites Univ. of Phoenix Stadium Area
0.7 mi away
Holiday Inn Express Hotel & Suites Phoenix-Glendale
Show Prices
Show Prices
Show Prices
7.9 mi away
Thunderbird Executive Inn & Conference Center
0.7 mi away
Staybridge Suites Phoenix/Glendale
0.8 mi away
Residence Inn Phoenix Glendale Sports & Entertainment District
Show Prices
Show Prices
Show Prices

Been to Renaissance Phoenix Glendale Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Renaissance Phoenix Glendale Hotel & Spa

Property: Renaissance Phoenix Glendale Hotel & Spa
Address: 9495 W Coyotes Blvd, Glendale, AZ 85305-3136
Phone Number:
Location: United States > Arizona > Central Arizona > Glendale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Glendale
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance Phoenix Glendale Hotel & Spa 4*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Cheap Tickets and Priceline so you can book your Renaissance Phoenix Glendale Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Renaissance Glendale Hotel Glendale
Renaissance Glendale Hotel And Spa
Glendale Renaissance

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing