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“People are the most important factor”

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Hampton Inn & Suites Phoenix/Gilbert
Ranked #1 of 7 Hotels in Gilbert
Certificate of Excellence
GreenLeadersSilver level
Tucson, Arizona
1 review
“People are the most important factor”
Reviewed July 21, 2014

It was a great Hampton Inn, as always, and we were happy with the motel. Nice little pool area, clean and bright breakfast area. But the people at the hotel were what set it apart. A desk clerk (and shuttle driver) named Michael made sure that I and my granddaughters were happy and comfortable. He was extra welcoming and friendly and made us feel like we were the most important folks who had checked in that day. I was surprised to find out that if we had to leave the motel before breakfast was served (and we had a VERY early morning flight) we could all get "breakfast bags" when we left before 6:00 am.

Room Tip: All rooms were equally good. Ours overlooked the pool area.
See more room tips
Green Features: We were told that only the towels we put on the floor would be washed and learned that we could request no linen change if we had stayed overnight. We were only there one night, as we had an early morning flight.
  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Suzanne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamyBelcher, Director of Sales at Hampton Inn & Suites Phoenix/Gilbert, responded to this review, July 23, 2014
We loved having you here! Our goal is to make sure your experience at the Gilbert Hampton Inn & Suites is full of great customer service and clean rooms! Thank you for taking the time to write a review of your recent stay at our hotel.

We truly value guest feedback and your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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689 reviews from our community

Traveler rating
    534
    109
    29
    9
    8
See reviews for
274
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • Portuguese first
  • Russian first
  • Any
English first
South Bend, United States
1 review
Reviewed July 17, 2014

Everything about this hotel is great. The beds are so comfortable and the staff goes out of their way for you. We enjoyed the complimentary breakfast and the pool. Each morning the breakfast was different and always consisted of both hot food, breakfast danishes or balgels, etc, cereal, waffles, and pretty much anything you would want. I have to say my favorite thing about the Hotel is the bed. The bed is so comfortable and we slept extremely well.

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Stacy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamyBelcher, Director of Sales at Hampton Inn & Suites Phoenix/Gilbert, responded to this review, July 18, 2014
We loved having you here! Our goal is to make sure your experience at the Gilbert Hampton Inn & Suites is full of great customer service and clean rooms! Thank you for taking the time to write a review of your recent stay at our hotel.

We truly value guest feedback and your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dothan, Alabama
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 15, 2014

Was given a suite for $89!!! Couldn't believe it, what a great price! The staff is very helpful. Like having the "Suite Shop" there for snacks and forgotten things. Breakfast is always good at Hampton, although kinda bummed I missed the cheese omelet morning. I love those! There's lots of restaurants nearby and also the Santan Village shopping center, with a movie theater. Used the pool when we could, in the 100+ weather it felt great!

Stayed July 2014, traveled with family
Helpful?
Thank WendyMc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamyBelcher, Director of Sales at Hampton Inn & Suites Phoenix/Gilbert, responded to this review, July 16, 2014
We loved having you here! Our goal is to make sure your experience at the Gilbert Hampton Inn & Suites is full of great customer service and clean rooms! Thank you for taking the time to write a review of your recent stay at our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warroad, United States
1 review
Reviewed July 14, 2014

The Hampton Inn in Gilbert/Mesa is a very nice hotel but was not the easiest to find in the dark coming from the airport. Very nice breakfast with a good selection, rooms were very quiet and very clean.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Michelle J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamyBelcher, Director of Sales at Hampton Inn & Suites Phoenix/Gilbert, responded to this review, July 16, 2014
We truly value guest feedback and thank you again for taking the time to write a review of your recent stay at our hotel. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mandan, North Dakota
Level Contributor
11 reviews
3 hotel reviews
Reviewed July 10, 2014

We stayed at this property June 25 - 30, 2014. Great experience. The staff was very friendly and helpful. The rooms were very clean and comfortable. The breakfasts were awesome as were the warm, fresh cookies in the evening. We will be staying here again when we return to the area!

  • Stayed June 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Robin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamyBelcher, Director of Sales at Hampton Inn & Suites Phoenix/Gilbert, responded to this review, July 16, 2014
We loved having you here! Our goal is to make sure your experience at the Gilbert Hampton Inn & Suites is full of great customer service and clean rooms! Thank you for taking the time to write a review of your recent stay at our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, United States
1 review
Reviewed July 5, 2014

my son did not stay with us and wished he had this is a very clean place very clean room hallways bathrooms yes you may spend a little more but its worth it every penny grate location lots of shopping minutes away just a very nice place for family's or couples highly recommend it.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Alfredo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamyBelcher, Director of Sales at Hampton Inn & Suites Phoenix/Gilbert, responded to this review, July 10, 2014
Our goal is to make sure your experience at the Gilbert Hampton Inn & Suites is full of great customer service and clean rooms! Thank you for taking the time to write a review of your recent stay at our hotel. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gilbert, United States
1 review
Reviewed July 3, 2014

Overall the hotel was nice and clean and the staff was friendly and courteous. When I checked in I was promised a king bed and the room only had a queen bed. My wife and I have a king bed at home and are used to our space when sleeping. Being forced to sleep in a queen bed did not end in a restful nights sleep.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Satoshi N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamyBelcher, Director of Sales at Hampton Inn & Suites Phoenix/Gilbert, responded to this review, July 10, 2014
Our goal is to make sure your experience at the Gilbert Hampton Inn & Suites is full of great customer service and clean rooms! Thank you for taking the time to write a review of your recent stay at our hotel.

Thank you so much for bringing these matters to our attention and I have brought these to the proper attention of the management team. We truly value guest feedback and use it as a measuring stick to understand where we have the opportunity to better serve our guests.

Again our team is sorry we could not make this stay the best stay possible for you. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Phoenix/Gilbert

Property: Hampton Inn & Suites Phoenix/Gilbert
Address: 3265 S Market St, Gilbert, AZ 85297-7328
Phone Number:
Location: United States > Arizona > Central Arizona > Gilbert
Amenities:
Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Gilbert
#1 Romantic Hotel in Gilbert
#1 Green Hotel in Gilbert
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites Phoenix/Gilbert 2.5*
Number of rooms: 96
Official Description (provided by the hotel):
The Hampton Inn & Suites is a well-appointed conveniently located Gilbert Arizona Hotel. Our beautiful Gilbert hotel is located just minutes away from Phoenix Mesa Gateway Airport(Free Shuttle to Phoenix Mesa Gateway), MD Anderson Medical Center, Mercy Medical Center and many other area attractions and services. ... more   less 
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Also Known As:
Hampton Inn And Suites
Hampton Hotel Gilbert

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