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“Smoking nightmare”

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Comfort Inn Fountain Hills - Scottsdale
Ranked #4 of 5 Hotels in Fountain Hills
Durango, Colorado
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Smoking nightmare”
Reviewed August 25, 2012

I stayed at this hotel for a week while doing the Mayo Clinic thing. The good things were the price, the good bed, that is was reasonably quiet, and the Mayo Clinic shuttle, which is run on your schedule, making it very easy and convenient (you don't have to wait for the "every half hour" or "every hour" shuttle).
The bad: I was in an upstairs no-smoking room, but the smoke from everyone else's rooms drifted in, and the hallways were smoked-filled most of the time. The place just reeked. The hotel has not had a thorough clean in a very long time. I had a telephone number written on the wall in my bathroom and house-keeping didn't catch it? Both the adjoining room and my room had fire-alarm problems, probably because of the smoke. Once I was awakened at 2am by the alarm. The hotel is slightly seedy and dirty. The staff was no great shakes (front desk man with sag pants. YIKES!) After talking to other Mayo visitors, next time I'd stay at the Fountain Hills Holiday Inn.

Room Tip: The first floor is not smokey.
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  • Stayed August 2012, traveled solo
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Helpful?
2 Thank Steve1835
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nayely E, General Manager at Comfort Inn Fountain Hills - Scottsdale, responded to this review, August 31, 2012
Dear Guest, I reviewed your comment and thank you for bringing this out to our attention. I also want to apologize for any inconvinience this may have caused you. Please note that, we only have smoking rooms on the 2nd floor. While I don't disagree that the smoke may have drifted in the hallway, from the smoking rooms;if it was a bother to you, had you informed us, we would have been glad to move you on a non smoking floor during your stay. We have notified the head housekeeper as well. We are AAA approved with 2 diamonds.
Our goal is to satisfy our valued guests. We deeply regret any service below your expectations.
Thanking you once again.
Sincerely,
sam Trivedi-GM
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142 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Idaho
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed July 31, 2012

It was our pleasure in calling this motel our home for two weeks. We were staying at this motel while a family member was being seen at Mayo Clinic. The manager/owner keeps this place running smooth and he and his staff will do all they can to make you feel at home while staying here. We always found the motel inside and out, clean and everything was in good condition. The staff was very pleasant to deal with and very helpful. It was nice to have the hotel shuttle to take us to the Mayo Clinic. At a very stressful time in our lives, it was nice to have a safe and pleasant motel to stay at. I would highly recommend staying at this motel while in Fountain Hills, Arizona. Also there is a Denny's right there in the parking lot and you can walk a nearby Target stores, Starbucks, and other restaurants. I

  • Stayed June 2012, traveled on business
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Helpful?
4 Thank idahowalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nayely E, Guest Relations Manager at Comfort Inn Fountain Hills - Scottsdale, responded to this review, September 28, 2012
Dear Guest,

Thank you so much for your kind words. Its review's like yours that help us exceed in customer satisfaction. We hope to see you as a regular guest whenever you are in Fountain Hills, AZ .

Thank you for your business!
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Mesa, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 10, 2012

My husband and I planned a last minuet get way, we were early checking in and hung out by the pool. Within 15 min they had us checked in and on our way. We used the shuttle to the casino - no charge and enjoyed a great breakfast in the morning. The room was large, clean and overlooking the pool! Very comfortable king bed! The staff both day and night were AWSOME! They made the whole visit wonderful.

  • Stayed April 2012, traveled as a couple
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Helpful?
2 Thank Donna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nayely E, Front Office Manager at Comfort Inn Fountain Hills - Scottsdale, responded to this review, July 23, 2012
Thank you for giving us the opportunity to serve you. Our staff will always do everything possible to meet your needs. We hope to see you again in the near future.
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 2, 2012

I read reviews and saw negative and positive and I came anyway. I left a blank slate to rate this hotel. I came in the room and the tv and fridge were powered off took a few minutes for the fridge to get nice and ice cold I understand saving energy is priority and it's great that they do this. The ac was turned off but all you have to do it turn it on and the room gets nice and cool instantly. The room is very clean and well maintained. The breakfasts are wonderful my whole family loved the fresh waffles, potatoes, eggs, you know what the whole thing was great. The customer service people at the desk were very attentive and nice to deal with. I highly recommend this hotel!

  • Stayed July 2012
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Helpful?
2 Thank TheDomesticMommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Comfort Inn Fountain Hills - Scottsdale, responded to this review, July 4, 2012
Thank you for taking the time to fill out a review for us, we appreciate you coming to visit us and were glad you enjoyed your stay.We definitely attempt to stay eco friendly thank you for noticing. We Hope you come and stay with us again. .
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Bozeman, Montana
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 23, 2012

Check-in was quick and efficient - the hotel staff was competent and friendly. The room was everything it was promised to be on the hotel website. Room was clean and the AC was already on! Enjoyed the in-room hot-tub after long days at Mayo Clinic. The king-sized bed had a foam mattress topper that made it super comfortable. The hotel provided on-demand shuttle for my trips to Mayo and the shuttle driver was a wealth of information on local restaurants, etc. The hotel is really close to Mayo, to the Fort McDowell Casino (with several good places to eat), and to several local eateries as well as Target and Fry's supermarket. The only criticism I have is the lack of variety with the complimentary breakfast - every day was scrambled eggs, hash browns and sausage gravy. Of course, there was the waffle maker as well as assorted rolls, etc. Overall, a very nice Comfort Inn with good rates.

  • Stayed June 2012, traveled as a couple
    • Value
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Helpful?
1 Thank cigomontana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eloy, Arizona
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 20, 2012

The front desk staff (Jaime) was very nice. The room was clean and comfortable; all furniture seemed to be in good condition. The air conditioner worked well and was not so loud that it interfered with sleeping. The bed was comfortable. The pillows were fluffier, and firmer, than the average pillows found at hotels. The room had a balcony; and it was nice to sit out there after the sun went down. The hallways, and carpet, were clean. The breakfast choices were better than I had expected. The only negative thing was encountering housekeeping staff who did not seem to speak/understand English. It left me wondering "why" they did not speak/understand English.

  • Stayed May 2012, traveled solo
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Helpful?
Thank xenitha b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debi F, Front Office Manager at Comfort Inn Fountain Hills - Scottsdale, responded to this review, May 22, 2012
Thank you very much for the nice review. We try hard to make our guests experience a "Comfortable" one. We hope to see you again sometime soon. :) And of course, tell your friends! We'll take good care of them too!!
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Happy Jack
Level Contributor
74 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 17, 2012

We were thrilled to be able to make a reservation at the last minute and also received the wonderful Mayo rate. And because we are an Elite Gold Choice Privileges member, we even got an upgrade. The hotel was nice and quiet, had a lovely view and the price was unbelievable! My husband said the waffle mix was a little too thick at breakfast, but everything else was fine. Since I was having tests done at the Mayo, I was unable to enjoy their lovely breakfast....but we did enjoy the nice clean room and all the amenities. We will definitely stay there again in the future...hopefully not for a Mayo appt though:)

Room Tip: Stay in the rooms to the front to enjoy the nice view.
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  • Stayed May 2012, traveled with family
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Helpful?
Thank Raymond W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debi F, Front Office Manager at Comfort Inn Fountain Hills - Scottsdale, responded to this review, May 22, 2012
Thank you for the nice review. We're glad you had a nice stay...and we'll definitely look forward to seeing you again. We'll try and get the waffle mix recipe better for you next time :)
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Additional Information about Comfort Inn Fountain Hills - Scottsdale

Property: Comfort Inn Fountain Hills - Scottsdale
Address: 17105 E Shea Blvd, Fountain Hills, AZ 85268-6611
Phone Number:
Location: United States > Arizona > Central Arizona > Fountain Hills
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Fountain Hills
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Fountain Hills - Scottsdale 2.5*
Number of rooms: 48
Official Description (provided by the hotel):
The Comfort Inn Fountain Hills Hotel is located conveniently near the Scottsdale Airport and many area attractions. The hotel offers beautiful, quality lodging, complemented by excellent service at reasonable rates. The "COMFORT" in our name is our most important asset. ... more   less 
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Also Known As:
Comfort Inn Fountain Hills
Fountain Hills Comfort Inn

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