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“Great Location and Friendly Staff”

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Lexington Hotel & Suites - Fountain Hills / North Scottsdale
Ranked #3 of 5 Hotels in Fountain Hills
Certificate of Excellence
Phoenix, Arizona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Location and Friendly Staff”
Reviewed August 4, 2011

I spent a long weekend in Fountain Hills and thoroughly enjoyed my stay at this property. I had one of the hotel's suites, which was very clean and spacious. I would highly recommend the hotel for not only the location, but also the warm and friendly staff.

Room Tip: The General Manger Gary Lvov was a pleasure to deal with and goes out of his way to ensure guests ha...
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  • Stayed July 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank rcaffee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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376 reviews from our community

Traveler rating
    157
    101
    48
    35
    35
See reviews for
111
105
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
1 review
Reviewed August 3, 2011

Grate service nice new hotel. Beautiful view to the lake. Staff extremely helpful.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kifaaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cody, Wyoming
2 reviews
Reviewed August 3, 2011

The hotel staff was very kind. We really loved the area. The rooms were clean and quiet.

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Cowboys_in_Paradise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phoenix
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 1, 2011

We stayed at this hotel with my two cats. After they changed the sheets I woke up with 15 to 20 bites on my neck, my friend had bites all over her chest. There was a dead bug on the pillow (took pictures with the holiday inn non smoking sign next to the pillow as proof) We notified management, they stated they did not have any problems and that we were bitten at the fountain across the street (surely the story they use on everyone).
Meanwhile my cats, which never visited the fountain at fountain hills, itched and scratched continually and one of them in fact now has a secondary skin infection from the constant itching.
After we checked out, within 5 minutes the cats had diarrhea , took them to the vet and they found round worm. The constant itching reaction they had to the bed bug bites has caused one of them to have a secondary skin infection and severe hair loss. To date my cats have been to the vet 4 times since our checkout on 07-05-11 ( today is 07-27-11) and I have to take one of them to see the vet on an emergency in the morning as urine samples were sent in today for analysis for a possible bacterial urinary tract infection (the same cat that has developed the bacterial skin infection from our stay at Holiday Inn).
To date vet bills are over $400 and doctor bills over $95.
We were diagnosed with “bed bug bites” by my family doctor. I provided the hotel and their insurance with all doctor and vet notes, bills and invoices, pictures of the bug on the pillow with the “holiday inn” sign, pictures of the multiple bites on all of us, and despite all the proof and evidence they have the colossal nerve to claim they have no bedbugs and we cannot prove it! Apparently the only evidence they will accept would be a video of the bed bugs as they bite us, with each bed bug tagged for identification purposes… Holiday Inn at Fountain Hills and their insurance company is denying the bed bug problem at this hotel dispite all proof, including pictures of a bug on their pillow!. The public health department has already been notified, our credit card company has been notified, priceline has been notified and we are now in the process of notifying the attorney general, district attorney, BBB and any other governing government agencies.
I can provide all the pictures and documents proving we sustained numerous bed bug bites, the cats also got round worm (need to be on meds for 6 months just for that) and the numerous health problems suffered from our stay at the Holiday Inn at Fountain Hills, AZ.

  • Stayed July 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank petjewelry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vancouver
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed July 17, 2011

From outside seemed okay. Wrong! Rqstd a 3rd floor,was talked out of,always insist on the 3rd floor.Many kids on the 3rd floor running back and forth all day.Seemed to have families living here long term.Again walls/floors paper thin.Front desk doesnt seem to take noise complaints seriously.Went to my car at night,bunch lottering kids smoking cigarettes..Doesnt seem to have security guard. Furniture in the room is old, tube TV, No free breakfast, not even free coffee in the morning for guest in the lobby. Room I had view of wall.Ask,Demand even a good view. I could not recommend.

Room Tip: Old,not well cleaned, tube TV,ask for a room with a view,and not around the noisy kids
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  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank canadalady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nebraska
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed July 11, 2011

Stayed in Fountain Hills three nights but only stayed here one night and regretted it. We moved to another "resort" type hotel for two nights but it wasn't as nice, and you can't beat the location of this Holiday Inn! This hotel isn't old but not brand new but it was well kept and clean. We stayed on the 2nd floor and had no problem with noise. The bathroom was adequate but a tad small. The tub didn't drain well. There was a restaurant/bar on site. (I usually stay where there is complimentary hot breakfast) The restaurant offered a $4.99 breakfast that was good. If you are wanting to stay in Fountain Hills the hotel choices are limited but this is a good choice. If I return, I will stay here again.

  • Stayed June 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank mooper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leavenworth, WA
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 28, 2011

We came to Fountain HIlls for my nieces wedding. We were well taken care of at the Holiday Inn Fountain Hills! The staff at the restaurant were so nice including the bartender and cooks! Very friendly and make you feel right at home. Service was great and the food was even better. Love that it is centrally located to everything. We had dinner with the family across the street one night at the American Grill. Great place and fun. We also pampered ourselves with tans and pedicures which were all walking distance from the hotel. Even had a chance to stop in the new Pet Boutique to buy our fur babies home baked treats! The view was fantastic as we were straight across from the Fountain. Can't say enough good things about the hotel and you can't go wrong with the price. We had a Queen Suite for the week and it cost us half the price of a regular room here in the Seattle area. Will definitely be back as my brother lives just up the hill. Thanks for great memories Holiday Inn!

Room Tip: Book ahead for the best deals!
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  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MarDogLeavenworth_WA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lexington Hotel & Suites - Fountain Hills / North Scottsdale

Property: Lexington Hotel & Suites - Fountain Hills / North Scottsdale
Address: 12800 N Saguaro Blvd, Fountain Hills, AZ 85268-5102 (Formerly Holiday Inn Hotel & Suites Fountain Hills)
Phone Number:
Location: United States > Arizona > Central Arizona > Fountain Hills
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Fountain Hills
Price Range (Based on Average Rates): $
Hotel Class:3 star — Lexington Hotel & Suites - Fountain Hills / North Scottsdale 3*
Number of rooms: 102
Official Description (provided by the hotel):
Lexington Hotel and Suites Fountain Hills/North Scottsdale offers the most value for your money when staying for business, pleasure, or just passing through. Maintain your exercise routine at our on-site fitness center. Take advantage of our business center and meeting facilities with complimentary business services and Wi-Fi. Relax in our outdoor pool and jacuzzi, open year-round. We offer clean spacious rooms with in-room Wi-Fi. All guest rooms include microwaves, mini-fridges, coffeemakers, hairdryers, iron, ironing board, and 32-inch flat panel cable TVs with HBO and ESPN. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Fountain Hills
Holiday Inn Fountain Hills
Fountain Hills Holiday Inn

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