We had 70+ rooms for a wedding held in Florence. The property seems new, so that was a bonus, but I cannot say enough about the staff. A Gold Star service award should go to Tanya from the Reception Desk for providing service with a smile and delivering our requests to the right department and getting them to respond quickly. Housekeeping needs a bit of improvement as some rooms were dusty and bathroom floors/shelves had hair from previous guest. Many of the staff we interacted with gave us the feeling that we were staying at a higher end hotel--pleasant, smiles and accommodating! Breakfast choices were good, but pancake machine needs service, since it took 10 min. to get one pancake out. Pool area and lobby were very relaxing and clean. Thursday night Manager's Social with complimentary sandwiches, chips, sodas, beer and cookies was a nice addition. We all had a good experience and if management makes minor improvement mentioned above, this would be the choice place to stay when in Florence.
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- Also Known As:
- Holiday Inn Express Hotel And Suites
- Holiday Inn Express Hotel Florence
- Florence Holiday Inn