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“On The Road”

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Best Western Desert Oasis
Ranked #1 of 1 Hotels in Ehrenberg
Palm Desert, California
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“On The Road”
Reviewed March 21, 2014

When I travel to Arizona, I always break the trip up by staying at the Desert Oasis in Ehrenberg. I like the way it's situated on a hill with wide open vistas...and the Flying J Travel Center next door. Food and gas available. The hotel has friendly staff, comfortable rooms, and a hot breakfast. Just what I need to get me on my way the next morning. The TV system was down the time I was there, but I always have a book to read.
My only complaint about this hotel is the strong smell of cigarette smoke in the hallways. But my room was thankfully smoke free.
I will stay there again on my next trip to visit my Arizona family.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zooladyxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amber B, General Manager at Best Western Desert Oasis, responded to this review, March 28, 2014
Dear zooladyxxx,

Thank you for completing the review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are working on converting some of our smoking rooms to non-smoking. This will help greatly reduce any chance of the smoke odor. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 928-923-9711.
Thank you again for taking the time to write a review!

Sincerely,

Amber Boyer
General Manager
BEST WESTERN Desert Oasis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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315 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
washington state
Level Contributor
199 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed March 20, 2014

Although the walls were thin, the place was clean and well appointed. We were pleasantly surprised by the room and the price after being turned away at several places that were booked. The front desk staff was ill trained and getting a quiet room was a challenge initially but it was good sleep and that's what matters when you are just between destinations. They serve a full hot breakfast included with the room and have coin op laundry facilities.

We chose a room on the back side away from the truck stop next door to avoid the noise. Close to the highway but okay for sleeping. Great shower pressure, hot water, breakfast served 'til nine including waffles!

Room Tip: Choose the backside away from the truck stop and the highway noise
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 4oystercatcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amber B, General Manager at Best Western Desert Oasis, responded to this review, March 28, 2014
Dear 4oystercatcher ,

Thank you for completing the review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I apologize for the difficulty finding the room that best suited you. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 928-923-9711.

Thank you again for taking the time to write a review. We appreciate your loyalty to our brand.


Sincerely,

Amber Boyer
General Manager
BEST WESTERN Desert Oasis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Murrieta, United States
2 reviews
Reviewed March 18, 2014

I had read the good reviews on this remodeled Best Western and it truly lived up them. The hotel is clean, and the staff is friendly. Plus the breakfast buffet was included. I would definitely stay here again.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Pamela H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amber B, General Manager at Best Western Desert Oasis, responded to this review, March 20, 2014
Dear Pamela H,

Thank you for writing a review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 928-923-9711.

Thank you again for taking the time to write a review. We appreciate your loyalty to our brand.


Sincerely,

Amber Boyer
General Manager
BEST WESTERN Desert Oasis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grantsburg
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 18, 2014

We had reservations at another place but left as soon as we saw it and went to the BWDO. Best Western was much better but could still us some improvements. There was a slight odor in our room and the internet said that it didn't need a security passcode but it did. The staff gave me the passcode in the morning when I asked about it. The pool door wouldn't open and when i asked at the desk they said that the locks batteries were dead and to reach around and open it. It was too long to reach so I had to take a shoe off and open it with that.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Mike T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amber B, General Manager at Best Western Desert Oasis, responded to this review, March 20, 2014
Dear Mike T,

Thank you for review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

I apologize for the misunderstanding regarding the internet pass code, I will look into updating our website. It is unfortunate there was a mechanical issue with the pool gate, I understand it may be challenge to open the gate, however, we cannot leave the gate propped open for safety reasons.

If I can be of assistance in the future, please don't hesitate to contact me at 928-923-9711.

Thank you again for taking the time to write a review. We appreciate your loyalty to our brand.


Sincerely,

Amber Boyer
General Manager
BEST WESTERN Desert Oasis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 18, 2014

Never stay here. TV did not work upon arrival. After several attempts over the telephone, Front Desk Agent came with a master remote to change input as input button was broken on the TV and the DirecTV box was set on another input. Watched TV at night, then in the morning, the TV defaulted back to the input channel as before. No TV. Internet was poor and barely worked. Extremely slow speed and knocked me off. Breakfast was okay. Exterior doors did not lock to outside parking. In fact, the door key reader had no hardware inside it. Staff was not friendly and lacked geniune caring service. I reported problem upon checkout and staff did not apologize or adjust the bill. They seemed not to care and sent me on my way. Avoid this hotel until they fix hotel and train the staff on customer service skills.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank robertsO4332ED
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amber B, General Manager at Best Western Desert Oasis, responded to this review, March 20, 2014
Dear robertsO4332ED,

Thank you for taking the time to write a review regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I can assure you that the issues you ran into are not a common occurrence. We have serviced the TV to ensure that the problems will no longer occur. Unfortunately, the internet in this area is the best available, being in a remote location does put limitations on the speed. It is unacceptable that the staff was not considerate of the situation and I sincerely apologize.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 928-923-9711.


Sincerely,

Amber Boyer
General Manager
BEST WESTERN Desert Oasis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Desert, United States
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 14, 2014

When you're on the road to Arizona or beyond, Ehrenberg is a great palce to stop and regroup. Situated just across the river from Blythe, CA, it's a Flying J Travel Center. Gas is cheaper than Calif. and there's a Wendy's and a full service store with fresh foods. I like to break up my trip to Phoenix by staying here.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Marian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amber B, General Manager at Best Western Desert Oasis, responded to this review, March 20, 2014
Dear Marian S,

Thank you for writing a review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 928-923-9711.

Thank you again for taking the time to write a review. We appreciate your loyalty to our brand.


Sincerely,

Amber Boyer
General Manager
BEST WESTERN Desert Oasis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxnard
Level Contributor
6 reviews
4 hotel reviews
Reviewed March 12, 2014

The hotel staff was terrific. The facility is well maintained and clean. The nearby restaurants is a major plus. We were happy to have a place to stop to break up our normal 8 hr trip to Tucson to a smaller timed trip. The hotel allowed our traveling pets also to be with us.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Ted H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amber B, General Manager at Best Western Desert Oasis, responded to this review, March 20, 2014
Dear Ted H,

Thank you for taking the time to write us a review!
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 928-923-9711.

Thank you again for taking the time to write a review. We appreciate your loyalty to our brand.

Sincerely,

Amber Boyer
General Manager
BEST WESTERN Desert Oasis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Desert Oasis

Property: Best Western Desert Oasis
Address: Exit 1 I-10 S. Frontage Rd, Ehrenberg, AZ 85334
Phone Number:
Location: United States > Arizona > Ehrenberg
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Ehrenberg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Desert Oasis 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
Stay at this Ehrenberg, Arizona hotel offering perfect accommodations for an overnight stay or long term visit. Enjoy a fresh warm cookie at check in - we welcome you to our hotel. The BEST WESTERN Desert Oasis Hotel is conveniently located with easy access to the Colorado River, local sand dunes and other outdoor recreation options. Guests attending the Rock and Gem show in January often stay at this comfortable hotel. Guests will appreciate the 24-hour restaurant that's located right next door. Bring the boat and enjoy a day on the river! Each refreshed well-appointed room features free high-speed Internet access, 32-inch plus a 150 channels of satellite television, microwaves, refrigerators, free long distance access, iron/ironing board, coffee/tea maker and hairdryer. King size beds and other upgraded amenities are available in select rooms. Guests at this Arizona Hotel are invited to enjoy a fresh complimentary full hot breakfast daily. Visitors can relax in the heated outdoor pool and spa or work off the stress in the upgraded exercise facility. Pet rooms available with a $10 per pet per night fee. A friendly staff is ready to ensure a comfortable and memorable stay. Make an online reservation today and save at this Ehrenberg hotel in Arizona! ... more   less 
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Also Known As:
Best Western Desert Oasis Hotel Ehrenberg
Best Western Ehrenberg
Ehrenberg Best Western

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