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“Front Desk Attitute”
1 of 5 bubbles Review of Pines Motel

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Pines Motel
Ranked #1 of 7 Hotels in Cottonwood
Certificate of Excellence
GreenLeadersBronze level
Redmond, wa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Front Desk Attitute”
1 of 5 bubbles Reviewed April 21, 2013

Weather had been in the upper 70's for several days. We had been out touring and came back very warm. Asked about using the pool since water was very cold. Told by front desk "Her husband had not turned on the heater yet". I asked if they could turn it on and she said "yes". Came back 2 hours later and pool was being covered. Asked the "pool guy" what was going on and he said chemical have been out of wack for a few days - should not be used.
1.So why didn't front desk know about chemical issue?
2. Why did front desk lie about turning on the heater?
3. A simple "sorry about the pool" would have helped a lot.
Early in season for pool use but a truthful front desk is a reasonable expectation.

  • Stayed March 2013, traveled with family
    • Service
Helpful?
1 Thank Gary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RCory, Manager at Pines Motel, responded to this review, April 23, 2013
We are always amazed at the spring weather here in Arizona! One day it is in the 70s and the next day it's pouring down hail! We apologize there was some confusion about our seasonal pool. Every attempt is made to accommodate all guests' safety and requests. We are glad that you stayed for the 2 days and that your room was exceptional! See you next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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280 reviews from our community

Traveler rating
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    5
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
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  • French first
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  • Any
English first
MN
Level Contributor
60 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed April 7, 2013

Wanted a nice place to stay that was quiet as we were traveling w/older companions to the Sedona area. Saw the reviews & decided to try the Pines - nice, clean, spacious rooms. Nice & quiet & away from Sedona traffic & noise. Staff was friendly & accomodating, and recommended great places to eat.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sewhappy1221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tempe
2 reviews
5 of 5 bubbles Reviewed March 25, 2013

I have been to the Pines Motel in Cottonwood twice in the last year because it is such a great bargain! The rooms are spacious and always clean with lots of parking. The location is great if you are headed to Old Town Cottonwood for wine tasting (which I definitely recommend) because it is just a few miles up the road and a cab there only costs about $10 each way. One of the best perks about this family run motel is that they allow pets for a small fee and many of the businesses in Old Town are pet friendly such as Pillsbury Wine Company’s “Yappy Hour” and Crema Café’s outdoor pet friendly patio. So whether or not you are on a budget if you are looking for a great place to stay, you've found it!

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joyce H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Shields, England, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed March 22, 2013

I would highly recommend this Motel, from the very first phone call to leaving,they were very helpful and friendly. The room was excellent, clean and everything one would need,and for the price it was astonishing, there were two couples in our party, and we all felt the same, we are from England but are in the area each year, I will certainly be back to this Motel, thank you the Pines Motel Cottonwood for a great stay.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carol F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arizona
Level Contributor
76 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed March 20, 2013

I was hesitant to even post my review on this motel as it is indeed a hidden gem! Cute, quaint, hidden location off the main street. Pride of ownership and extremely well maintained. Friendly, helpful, accommodating staff. The room was awesome.....clean, cozy, nice decor. Pet friendly too, which is critical for me as I travel there frequently with my little Yorkies. And ALL of this at a superb price. I travel all over and stay in pet friendly motels. NOTHING compares to this place in my travels for a pet friendly motel that is so clean and well maintained. I'll be returning very soon! Don't pass this one by as you will not be disappointed!

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ArizonaKeyWestBound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RCory, Manager at Pines Motel, responded to this review, June 30, 2014
Thank you! We do accept pets with an additional charge. This is a great review and thank you for taking the time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mesa, Arizona
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed March 15, 2013 via mobile

Stayed here after reading other trip advisor reviews and was not disappointed. The room was nice sized and very clean. Close to Main street but no road noise. Close to restaurants. We will stay here again the next time we are in area.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank playasrm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midwest City, Oklahoma
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 21, 2013

We were out on the road for 20 days, travelling along Route 66 with sidetrips to see friends, family and other interesting places along the way. From high-end to low-end accomodations, the Pines Motel was among the cleanest and friendliest we stayed at...all for a very reasonable price. I would recommend the place to anyone travelling through the Cottonwood area.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 66TDM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pines Motel

Property: Pines Motel
Address: 920 S Camino Real, Cottonwood, AZ 86326-4531
Phone Number:
Location: United States > Arizona > Cottonwood
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Cottonwood
Price Range (Based on Average Rates): $
Hotel Class:2 star — Pines Motel 2*
Number of rooms: 25
Official Description (provided by the hotel):
Perched on a hill, the Pines Motel boasts beautiful views of the scenic Cottonwood and Verde Valley areas. The Pines Motel is in the middle of it all. We are only 15 minutes from the magnificent red rocks of Sedona, Arizona and Oak Creek Canyon and other popular destinations such as the Verde River, Verde Canyon Railroad, Out of Africa, Cliff Castle Casino, Grand Canyon, Jerome, Clarkdale, Camp Verde, Montezuma's Castle and Tuzigoot. Browse our site and learn about area activities. We have Tesla electric car charging station! ... more   less 
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Also Known As:
Pines Hotel Cottonwood

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