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“Beware double charges” 2 of 5 bubbles
Review of Desert Rose Bed and Breakfast

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Desert Rose Bed and Breakfast
Ranked #4 of 7 Cottonwood B&B and Inns
Certificate of Excellence
Phoenix, Arizona
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Beware double charges”
2 of 5 bubbles Reviewed September 22, 2010

During a June stay, Sebastien processed a room charge on my credit card at the time of reservation and then again during the stay. I don't think he's cunning enough to do it intentionally just absent minded and lax in his bookkeeping and managment. Although Sebastien has accepted the responsibility to refund the overcharge (after 2 phone calls and several emails), it is now 2 months later and he has not followed through with a check or credit to my card.
Desert Rose is a pleasant enough B&B, but a very disappointing breakfast. Usually a highlight in most B&Bs, the breakfast here consisted of a single poached turkey egg or the old tasting stale cereal. No meats offered or served and any breads were self service. Ironically the single egg is served with much fanfare by Sebatien since it is fresh from the turkeys that greet you at arrival. And although we were told breakfast was served at 8a, nothing was prepared, not even a hot cup of coffee. Honestly, I've had a better continental breakfast at a Comfort Inn.
Many better values in the Cottonwood/Sedona area.

  • Stayed June 2010, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank urban_dweller934
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desertrosebandb, Owner at Desert Rose Bed and Breakfast, responded to this review, September 23, 2010
Dear Urban_Dweller,

Thank you very much for taking the time to write this insightful review. Yes, there was a mistake made by our credit card company where they did a double charge that was not done with ill intent in mind on our part. I have accepted responsibility and have sent you a check but I have also received a charge back notice from our card processor which leads me to believe that you may be trying to "double dip" here... SO, I have put a stop payment on that check and will ask that you receive a refund through your credit card company by moving forward with the charge back.

Our breakfast is a very extensive one, but do keep in mind that we clearly advertize a generous continental that does consist of organic cereals, jams, Activia yogurt, fresh breads, muffins and fruits. (None of the previously mentioned items are stale...) And YES, we quite go the extra mile for people who want more, or are on special diets which is usually appreciated by the people we do it for, not complained about!

For the record, our breakfast hours are from 8 until 9, (but we do accommodate early or late breakfast eaters, this past weekend, I made breakfast at 6am for a lovely lady that stay with us regularly!) and late for people who like to sleep in (upon request of course!) Coffee is ready by 7:30. All B&B's are very different and offer different things at varied rates. There are B&B's in Sedona that charge $750 per night! The highlights at our B&B is our VALUE, spacious lush grounds, common areas and rooms as well as our comfortable King size beds which are found in all our rooms. (Our Llamas and Turkeys are also more of our highlights!)

Running a Bed and Breakfast is a 24/7 job and sometimes mistakes get made (Please keep in mind that we are trying our very best to make our guests happy (As can be seen in all our other reviews!), it is one thing to talk about the double charge that mistakenly done, but the other things that you mention and the reviews of 2-3 are obviously because you have ill intent in mind.

Again, I would like to thank you for your review and we hope to have the opportunity of hosting you again in the future.
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137 reviews from our community

Traveler rating
    87
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    11
    10
    3
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Any
English first
Mechelen, Belgium
Level Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed July 21, 2010

Nice pool, large garden, great breakfast. The rooms were nice (we had adjacent rooms for us and the kids) though both the bathrooms were not appealing and a bit in contrast to the rest.

  • Stayed May 2010, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank WVE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desertrosebandb, Owner at Desert Rose Bed and Breakfast, responded to this review, August 22, 2010
Thank you for your kind words. We hope to have the opportunity of hosting you again on your next US adventure.
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Arizona
Level Contributor
69 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed June 1, 2010

Knowing that we reserved the "compact" room, helped....it was small. But having said that, we really had enough room for the 2 of us and sharing the shower with the other guests was not a problem at all. But next time, I would definitely opt for the room with the 1/2 bath inside the bedroom, or splurge for the Honeymoon suite. Another couple celebrating their 20 anniversary reserved that suite, and after they left on Sunday morning, we checked it out and were quite impressed. A really nice room and I would highly recommend it if it's available!!

Everyone raved about Sebastian, but unfortunately, we only saw him for about 2 minutes when he let us in the gate. The week-end we were there, he had to travel to Phoenix for a travel convention, which left his wife Betty to deal with a house full of guests...on top of caring for a new born and another toddler....plus she also has another job outside the home....I'm really not sure how she does it. But Betty was super pleasant and the common areas for their guests are really spacious. The patio was also very relaxing and the pool looked inviting, although we didn't use it.

The only thing that disappointed me was the breakfast. I had heard about eggs, etc... when I read other reviews of the property, but we didn't get anything more than a basic continental breakfast. I thought maybe on Sunday morning we would be treated to an egg casserole or at least hard-boiled or scrambled eggs and/or ham, bacon or sausage. But they only served coffee, tea, milk, cereal, toast, bagels and english muffins. It was OK, but it really wasn't what I expected for $99/night in a small town like Cottonwood, AZ. But the china and cloth napkins were a nice touch!

The only other thing that seemed strange to us was their gate. Although it was a great security measure, and giving everyone a remote control was a great idea, it moved so slow that it really became annoying. I think they should consider upgrading the entrance gate.

All in all, we enjoyed the stay and would recommend it!

  • Stayed May 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank N2FOTOS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desertrosebandb, Owner at Desert Rose Bed and Breakfast, responded to this review, June 3, 2010
The Compact room does have a King size bed and we have actually been told that we should change the name as it is not so compact! (As people who stay in B&B's are sometimes in an old Victorian house where the bedroom is basically a closet!)

Glad to hear that sharing the shower was not a problem, and that has been the general comment by people who have never shared a shower with another room.

Yes, the Mid Size room is a step up, as is the Full Size room, another step up. Both come at a higher cost which enables us to accommodate guests with different requirements and budgets.

I am sorry that Sebastien was not around, as innkeepers, we have 1001 things that we have to do and promoting our business is one of those things. Sebastien and I share the different tasks that need to be done at our B&B, I do not know how I do it either! (We do have some great helpers who are there for us which enables me to be fully attentive to our guests during breakfast time!)

We provide and clearly advertize a continental breakfast which includes organic jams, cereals and breads, Activia yogurt as well as fresh juices and fruits. We sometimes do more than that, especially when we have guests that have dietary restrictions.

The gate does provide great security and privacy. Once we gather the $3000 needed to buy a commercial gate we will consider upgrading. Until then, the message that it sends is: "Slow down to the pace of a small town and relax"!

Thank you for your comments, we hope to have you come back to see our improvements which will be ongoing!

I would sugest to book more than a week ahead of time to be sure to get the Full Size room...
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Santa Clarita, CA
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed May 23, 2010

My two sisters, my two neices and I had a wonderful stay at the Desert Rose B&B! Comfortable beds, clean rooms, yummy breakfasts and a host that was more than willing to help us with directions or suggestions for our days in Jerome and in Sedona. The yard surrounding the B&B was so peaceful and serene, aside from a gobble here and there from their pet turkeys. Make sure to have a poached turkey egg for breakfast. Sebastien cooks them perfectly! The only negative to the stay was that the 2 bedrooms that shared the hall bathroom with each other were also asigned to another couple staying there those nights. I had thought that we would occupy all 3 of the bedrooms and not have to share with strangers. Oh well...live and learn to ask more specific questions. But all in all it is a great place to stay!

  • Stayed May 2010, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Livika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desertrosebandb, Owner at Desert Rose Bed and Breakfast, responded to this review, June 3, 2010
Thank you very much for your kind words!

Having the different rooms enables us to satisfy guests with different needs and budgets. Our smaller rooms have shared bathrooms (Although one of those has a private 1/2 bath), and our bigger room has a private palace as a bathroom which included a stand alone shower, Jacuzzi tub, double sink and walk in closet!

Come back soon!
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Inmyyounglife
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 16, 2010

This was my first bed and breakfast and I don't think I want to go back! We looked around in hotels/motels around the area, and for the price we paid, we got a way better deal. Sebastian was a most hospital host. He was willing to accommodate our special diet for breakfast which we really appreciated. The best part, I called him that same day telling him we would be there at 2AM and he was still very cool with it.

Thanks for a great experience and I hope to see you soon!

Sara & Erik
Los Angeles, CA

  • Stayed January 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Inmyyounglife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desertrosebandb, Owner at Desert Rose Bed and Breakfast, responded to this review, June 3, 2010
We are very glad to have made your first B&B experience a memorable one!

Our prices in comparison to the local motels whioch are OK at best are very competitive. If you compare to Sedona accommodation, you will see that our prices are about 1/2 of what would be charged for a comparison property with similar amenities and that is only 15 minutes away from the Desert Rose!

We accommodate our guest's arrival, dietary and other needs as best we can. We do understand that being flexible and accommodating is a top priority!

Come back soon!
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Cumming, Georgia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 16, 2010

We arrived on a wintry February day, snow falling in the mountains to the south and cancelling our plans for a trip to Jerome. No matter; there were lots of other things to do in the area. A cold but pleasant walk by the Verde River in a city park reminded us of why we live in southern Arizona! Our return to a warm pleasant room, a hot bath, and dinner out in a local steak house were a great finish for the day. Comfy bed and quiet room made for two restful nights.

We couldn't use the swimming pool as it was closed for the winter, but it looked inviting for the coming spring and summer. Two nice continental breakfasts at the inn, lunch at the nearby casino, and dinner at the hilltop airport restaurant in Sedona later, we left to return to our warmer Tucson home base.

We needed a quiet, restful getaway for a few days, and we got exactly what we wanted here. Sebastion was a good host, under the circumstances. He and Betty had a different guest arrive at about the same time we did: a new baby! He was able to be around to check on us to be sure we were comfortable and enjoying our stay however. We did, and would love to go back one day.

  • Stayed February 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank azjoel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desertrosebandb, Owner at Desert Rose Bed and Breakfast, responded to this review, June 3, 2010
You lucked out to have the ONLY day of the year where we had snow which lasted until noon and melted away after that!

We are very happy to have provided you with a quiet, restful getaway. We hope that it recharged your batteries!

Our helpers do enable us to make it all work, without help, it would be impossible for us to juggle it all!

Come back during the summer!
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NH
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 16, 2010

We stayed 4 terrific nights at the Desert Rose. Our room was extremely comfortable, with amenities you might only find in a higher priced establishment. For instance, there were fresh flowers in our room. Sebastian, the owner, went above and beyond to help us enjoy our stay. He had great advice for activities to fit our interests and equally great recommendations for places to eat. All in all we had a very relaxing stay.

  • Stayed March 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank AnnoyedToSignup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DesertRoseBnB, Owner at Desert Rose Bed and Breakfast, responded to this review, February 28, 2013
Thank you very much for taking the time to write this review, it was a great pleasure having you stay with us. We hope to see you again here soon!

Sebastien
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Additional Information about Desert Rose Bed and Breakfast

Property: Desert Rose Bed and Breakfast
Address: 4190 E Bridle Path Road, Cottonwood, AZ 86326
Location: United States > Arizona > Cottonwood
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #4 of 7 B&Bs / Inns in Cottonwood
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Desert Rose Bed and Breakfast 3.5*
Number of rooms: 3
Official Description (provided by the hotel):
Cottonwood (near Sedona) Bed and Breakfast in the heart of Arizona, your home away from home!The Desert Rose offers world class luxury and amenities at an affordable small town price. Our quaint desert setting will give you the most authentic Arizona experience. We are very centrally located, only 15 miles from Sedona, 10 miles from Jerome, 16 miles from Cliff Castle Casino and Montezuma's Castle, and no more than 10 miles from at least 4 wineries. The manor contains different size rooms to suit every travelers needs and budgets, as well as multiple living rooms to provide our guests with privacy if needed. Our expansive lush, green 1.5 acre gated grounds have lovely gardens, stone paths, a tranquil fountain and so much more. The perfect place to relax and unwind, or start your Arizona adventure. ... more   less 
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