The room was too small for the price I paid but that is not the reason that I'm taking this time to a review. I was charged $15 for a busted ice bucket that was already in my room before I checked in. My wife and I are in our 40s and we don't go around busting up rooms but had we broken something by accident we would have no problem with paying for the damage but to be changed for something that we did not do and not be told about it up front, leads me to believe that the staff there is less than honest. I took the bucket to the front desk for another one when I discovered the hole in it. I was given another bucket and I thought that was the end of it until I checked out and asked for my receipt. Only then did the front desk person told me I was being charged $15 dollars. She was the one who replaced the busted bucket the day before and she never mentioned anything about a charge but again the bucket was already busted before we got there. She said the night auditor said everything was fine with the room which was not true. Not only was the bucket broken he had to come to our room twice after we checked in to get us a working remote. So he hadn't checked everything out as she claimed. I woiuld not be wasting my time complaining about $15 if I had caused the damage. The fact that neither of the staff members mentioned nothing about the busted bucket during the various times that I passed thru the lobby and chatted with them, as well as the fact that it wasn't until I asked for my receipt that the charge came up, tells me that they are not honest. How many other people have they wrongly charged? I won't stay here again.
- Official Description (provided by the hotel):
- A beautiful property located in an elegent setting of the so called Arizona's silicon valley. There is an array of international restaurants, and shopping centres, including the famous Fashion Square. As if that isn't enough, there is even a Casino just down the road from the Hotel. Every room has a 37 inch flat screen TV, a fridge, a microwave, and a coffee maker and an iron and ironing board. A complimentary full hot breafast buffett breakfast is served daily. To top it all off, a high quality internet service, both wired and wireless, is provided at no extra charge. The property is close to three freeways giving fast access to the entire Phoenix area. ... more less
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- Also Known As:
- Quality Inn Chandler Hotel Chandler
- Comfort Inn Chandler
- Chandler Comfort Inn