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“Horrible customer service” 1 of 5 stars
Review of Hawthorn Suites by Wyndham Chandler/Phoenix Area

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Hawthorn Suites by Wyndham Chandler/Phoenix Area
Ranked #19 of 29 Hotels in Chandler
Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Horrible customer service”
1 of 5 stars Reviewed March 31, 2014

This was one of the worst hotel stays that we have had as a family. We were able to check in early, but when I walked into our room I was in shock. The hallways had a horrible smell and the room was so small. There were only enough towels for 2 people even though there were 4 of us staying in the room. When we asked for more towels we were told "they didn't have any more towels". We tried taking our kids to the swimming pool and when we asked for towels for the pool, there were none of those either. There were also no pillows for my children to sleep on the sofa sleeper and we were lucky enough to get 2 of those. Breakfast was a whole other issue. The man working in the kitchen was very rude! We walked in at 8:30 for breakfast and were told that nothing else was being put out because breakfast ends a 9 am. There was another guest who asked for waffle mis and was told no because he was "busy doing other things". As far as room service, that was horrible as well. One day our room was serviced but the dirty towels were left on the bars and no new towels were left. One day we found the linens for the sofa sleeper on the sofa sleeper and the next in the dresser.

Room Tip: Stay here if you are a single person looking for a cheap stay.
See more room tips
  • Stayed March 2014, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Luisa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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416 reviews from our community

Traveler rating
    98
    134
    91
    55
    38
See reviews for
168
74
27
110
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Phoenix
2 reviews
5 of 5 stars Reviewed March 30, 2014 via mobile

I stayed at this hotel for 1 week and was very happy with my stay. Rooms have a full kitchen and separate bedroom. Free hot breakfast in a nice sunny room. Pool is great for kids and adults. Staff very friendly and helpful. Good location. Hallway carpets a little worn but clean. Would definitely stay again.

  • Stayed March 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank E A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandler
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 29, 2014

Terrible housekeeping, carpets filthy, bad internet, Went to check out and they had me in a completely different room? Constant faucet dripping in sink

  • Stayed March 2014, traveled on business
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
1 Thank Richard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandler
2 reviews
5 of 5 stars Reviewed March 26, 2014

I;ve stayed here numerous times, always pleasant staff & comfortable. The 2 room suite makes me feel like it is home

  • Stayed March 2014, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank Marlene H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandler
1 review
3 of 5 stars Reviewed March 25, 2014

Size of the room was good but the beds were very very hard. Felt like I was sleeping on the floor!!! Property outside was beautiful, but once you step inside the hallway the smell of dirty carpet was overwhelming. If the room would of smelt as bad we would have asked for a refund !! It was awful. And no elevators!!! What's up with that? Older folks have a tough time getting suitcases up those stairs. We will not be returning!!!

  • Stayed March 2014, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank Shelley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lethbridge, Canada
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed March 25, 2014

- We needed a place with three beds and got a room with 2 bedrooms (king beds) and a sofa bed pull out in the main room.
- Paid $732 CDN for 4 nights; which worked out to be $183/night or $61 per person

PROS:
- Good location with services close by; McDonalds, U.S. Egg Restaurant, pharmacy
- Good hot breakfast that included eggs, bacon, sausage, hot beverages, juice, cereal , baked goods and yogurt
- Used the hot tub and pool in the evening...wasn't crowded
- Staff were friendly and accommodating
CONS:
- Rooms are a bit dated, and could hear noise from upstairs...people walking around etc.
- Street noise can be quite loud; ask for a room further back from W Chandler Blvd

Summary: It suited our needs which was a place to crash after the days activities. We're not particularly fussy travelers, so staying here was "OK". I can't comment on whether we paid too much, as I couldn't find much else available. It wasn't "great" but it wasn't "bad" either, so if your expectations aren't too high and you can get a good rate, Hawthorn Suites would be fine.

  • Stayed March 2014, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank no-problem-mon52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silverton, British Columbia
1 review
5 of 5 stars Reviewed March 23, 2014

The rooms were just right. Had all of the amenities of home 'in case' we needed them. We used it the fridge, the coffee pot, microwave, the iron and the stove top.
It was much more than anticipated. We were able to warm up our leftovers and save on meal costs. Breakfast offered was yummy.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank S R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites by Wyndham Chandler/Phoenix Area

Property: Hawthorn Suites by Wyndham Chandler/Phoenix Area
Address: 5858 W Chandler Blvd, Chandler, AZ 85226-7534
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 29 Hotels in Chandler
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hawthorn Suites by Wyndham Chandler/Phoenix Area 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Hawthorn Suites By Wyndham Phoenix Chandler Hotel Chandler
Hawthorn Suites Chandler
Chandler Hawthorn Suites

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