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“Wedding Group”

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Hyatt Place Phoenix Chandler-Fashion Center
Ranked #5 of 32 Hotels in Chandler
Certificate of Excellence
Ohio, Illinois
1 review
“Wedding Group”
Reviewed December 3, 2012

My husband and I stay at the Windmill Inn in Chandler, AZ about once a year and our stay is always fabulous. This year we had a group going for a family wedding so I was directed to the Director of Sales, Kenya Griffith. She was a great help in booking this reservation, we needed 5 rooms and I wanted them all to be poolside patio rooms which she accomodated along with some other special requests. I will definatley call Kenya again when I have special reservation needs. Sean Michael was also a very friendly staff member and he did a great job hauling our group around when the shuttle was available for our short notice requests. All the staff is very friendly from the check-in service to the maid service. Thank you for a great stay!! We'll be back and I'm sure some of the other friends in our group will be also.

Room Tip: we like having the poolside patio rooms
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank karenjimmy97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Hyatt Place Phoenix Chandler-Fashion Center, responded to this review, December 5, 2012
“Wedding Group”

Dear Karen & Jimmy,

Thank you for your positive review posted on TripAdvisor! Kenya, Sean-Michael and our team members will be recognized for their “friendly” service.

We are pleased you enjoyed our poolside patio suites.

Thank you for being a loyal guest! We look forward to welcoming you back next year!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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521 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Chandler, Arizona
1 review
Reviewed December 2, 2012

We had the best experience that one could ask for when we planned my mom's 60th birthday at Windmill Suites at Chandler Fashion Center. After investigating many other venues, rarely getting a call back from these other places, and hearing many "no we can't do that", The Windmill Suites was a breathe of fresh air-- they said yes to bringing in our own caterer, drinks, cake, DJ, flowers! Mary Braggs was amazing and made everything possible. She came through on all her promises and was even at the event to make sure everything went smoothly. She was even available and called me on the Thanksgiving weekend. She had great ideas on how to set things up, she was really easy to work with, and she just had an amazing energy about her that made me feel very comfortable. It's obvious that she loves her job! Her crew also was incredible to work with: Sean-Michael, Renee, Alex. Every single one of them was super helpful, polite, and went out of their way to make sure we had everything perfect. I had so many compliments on the party I threw and already have my family asking me who to contact at The Windmill Suites so that they can have a party there too. I tell them to do it because they will have an awesome experience like I did! We also spent the night at the hotel to make it easy on my kids. The building may be a little older by Arizona standards (but new compared to hotels in Europe and the east coast) but everything in the hotel is new, clean, and in working order.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Shahrzad O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Hyatt Place Phoenix Chandler-Fashion Center, responded to this review, December 5, 2012
“A Party and a Night’s Stay”

Dear Shahrzad O,

Your review is most appreciated! Mary Bragg, Sean-Michael, Renee and Alex will be recognized for their service during your mother’s 60th birthday party!

We appreciate your comment regarding the cleanliness of your suite. We are also pleased your event was a success.

Thank you for choosing us as your venue! We look forward to working with your family members' during their future events!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 1, 2012

I had to make several trips to Chandler over the past few months from July to early November because of a family illness and eventual loss. I stayed at the Windmill practically every other week. The staff at the front desk are most friendly and helpful including assisting me with boarding passes when the printers in the access rooms were down. The breakfasts are ample. The experience helped me to establish a temporary home- away- from- home for me during a difficult family time. Well worth the value.

Room Tip: Ask for 2 entry cards. These are often tricky for the doorlock to read.
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  • Stayed July 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lily O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Hyatt Place Phoenix Chandler-Fashion Center, responded to this review, December 3, 2012
“home away from home”

Dear Ms. Lily O,

Thank you for your positive feedback! Please accept our condolences.

Our team members will be recognized for their “friendly and helpful” service.

Thank you for making us aware of the challenges you encountered regarding our business center printers. We have taken the necessary steps to ensure this does not happen again in the future.

We are pleased you enjoyed our breakfast buffet.

Thank you for your patronage.

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gilbert, Arizona
2 reviews
Reviewed November 28, 2012

My wife and I were looking for a place to have our 25th wedding anniversary party with about 75 guests. After checking out several reception facilities and banquet halls we found the Windmill Suites at Chandler Fashion Mall. From the minute we met Mary Bragg, the Event Coordinator we felt at ease. She was able to show us their event rooms and several options on how to set up the tables, bar, dance floor and buffet dining areas.
Their employees Alex Seader, Renee Dominguez, Sean-Michael and Mary Bragg were very pleasant and courteous and helpful in setting up the party and ensuring everything was ready on time. Mary was also able to refer a husband wife team Ken and Shirley Kavis both retired sheriff deputies who work as bartender and security for the party, Ken is also a minister and can renew your wedding vows if you want. Their outgoing personalities helped make all of our guest feel comfortable
We stayed in one of their suites which was very clean, comfortable and roomy and several of our out of state guests also reserved rooms and we were able to met and have a very nice breakfast that they serve.
Thanks to all the Windmill employees who helped make our party a success!!
Wayne and Tracy M.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Hyatt Place Phoenix Chandler-Fashion Center, responded to this review, November 30, 2012
“25th Wedding Anniversary Party”

Dear Wayne & Tracy M,

Thank you for choosing our Chandler property for your 25th wedding anniversary. Congratulations!

Your positive feedback is greatly appreciated! Mary, Alex, Renee and Sean Michael will be recognized for their pleasant, helpful and courteous service during your event!

We appreciate your comments regarding the cleanliness, spaciousness and comfort of our suite. We are pleased you enjoyed our breakfast buffet and that your party was a success.

Thank you for choosing us as your venue! We look forward to being of service to you again in the future!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford
1 review
Reviewed November 13, 2012

Stayed at the Chandler Fashion Center Windmill Suites for a week in October whilst in Chandler for work. Hotel was clean, suite was very comfortable, staff were friendly, and it was quiet - just right after a long day of meetings and discussions.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dedge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Hyatt Place Phoenix Chandler-Fashion Center, responded to this review, November 15, 2012
Dear TripAdvisor Guest,

Thank you for your positive review!

We appreciate your comments regarding the cleanliness, comfort and quietness of your suite.

Our team members will be recognized for their hospitality.

Thank you for choosing to stay with us! Thank you for your patronage!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Casa Grande, Arizona
Level Contributor
4 reviews
4 hotel reviews
Reviewed November 9, 2012

The Metropolitan sun of Az. NCNW have their meetings at this Windmill suites. I personally want to commend Marry Bragg and her staff. She makes sure every thing is set up to our expectations.
Which is always professional. Have set up for another year of meeting. Thank you for having great staff at this venue. Catherine Kennard

  • Stayed October 2012, traveled on business
    • Service
Helpful?
Thank Dr. Lynnette Ha... S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Hyatt Place Phoenix Chandler-Fashion Center, responded to this review, November 13, 2012
“Very pleased with the set up for our Meetings”

Dear Ms. Catherine Kennard,

Your review is most appreciated! Mary Bragg and our team members will be recognized for their professional service!

Thank you for choosing us as your venue and for setting up another year of meetings! We look forward to working with you next year!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 8, 2012 via mobile

My husband and I stayed here one night. The staff is efficient and helpful and the hotel was clean but those are it's only good points. The mattress was so old and worn it sunk down in the middle making sleeping uncomfortable. Add to that a rattling air conditioner and if we got a few hours of good sleep we were lucky. The furnishings are dated and the TV was so out dated you could only see part of the picture. This hotel is overrated and overpriced.

Stayed November 2012
Helpful?
1 Thank KelaineM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Hyatt Place Phoenix Chandler-Fashion Center, responded to this review, November 16, 2012
Dear TripAdvisor Guest,

Thank you for your constructive feedback. Our team members will be recognized for their efficient and helpful service.

We appreciate your comment regarding the cleanliness of your suite.

In 2010 we completed the upgrade of our mattresses to Simmon Felicity II Pillow Top mattress set along with new linens and a top of bed program.

We ask our guests, on our Guest Registration Card and in our Welcome Letter posted in all of our suites, “to please notify us immediately should a concern arise during their stay so we can verify the concern. If we were made aware of the concern and were unable to resolve it, we would extend our 110% Hospitality Guarantee by not charging them for their room and inviting them back for an additional night at our expense.” Additionally, my personal 800 number is posted in each suite and on our website so this or any guest can contact me personally to express any concerns they may have.

By letting us know right away we would have inspected the mattress in the suite you stayed in and if indeed it was defective we would not have charged you for the night and we would have upgraded you. We wish we had been given this opportunity!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Phoenix Chandler-Fashion Center

Property: Hyatt Place Phoenix Chandler-Fashion Center
Address: 3535 W Chandler Blvd, Chandler, AZ 85226-5018 (Formerly Windmill Suites at Chandler Fashion Center)
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Chandler
#4 Family Hotel in Chandler
#5 Romantic Hotel in Chandler
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hyatt Place Phoenix Chandler-Fashion Center 3*
Number of rooms: 129
Official Description (provided by the hotel):
Hyatt Place Phoenix/Chandler-Fashion Center is located in the heart of Chandler's high-tech district on West Chandler Boulevard, located right next to the Chandler Fashion Center. The hotel features 129 suite guestrooms for a more comfortable and spacious stay. The extra space is perfect for family weekend get always or extended business trips! ... more   less 
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Also Known As:
Windmill Suites At Chandler Fashion Hotel Chandler
Windmill Hotel Chandler
Windmill Chandler
Windmill Inn Chandler Arizona
Windmill Suites Of Chndler Fash Ctr

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