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“Sleep tight... hope the bed bugs don't bite!”

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Super 8 Chandler Phoenix
Ranked #30 of 32 Hotels in Chandler
USA
1 review
“Sleep tight... hope the bed bugs don't bite!”
1 of 5 bubbles Reviewed May 25, 2008

We were in town later than expected and simply wanted to get some sleep before we took on our long drive home. Super 8 is conveniently located right by I-10 and was a reasonable cost for the night ($61 after a military discount). As we walked in both my husband and I looked at each other, expressing a little doubt but we figured, we just needed a bed to get some rest! The foyer looked ok until you take a closer look around, as we walked up the stairs to the room we could see that the carpet needed to be replaced or probably a good steam clean. The room was the same, carpet very dirty, particularly around the walls. There were some insects on the bathroom floor, which we put down to being ants (not a big deal). However, the shock came once we had settled down for the night. we turned the light out and after about 3 minutes we turned the light back on and just before we turned if off again I saw something move and on closer inspection saw a red bug! We pulled back the sheets and found two bugs in the bed we were in and looked in the other bed and found two smaller bugs there too, one full of blood! We immediately dressed and went to the reception to complain and leave. The desk clerk was not helpful. She told us as we had been in the room for a while so she could not give a refund! We demanded she go look at the bug I trapped under the pillow in the room, and when she saw it, she made a horrid gasp and left the room immediately and tried to apply a refund to our credit card - that procedure took almost 25 minutes to do and we ended up leaving before it was confirmed as refunded. We found another hotel for the night then came back to Super 8 in the morning to check on our refund issue and the desk clerk was very unresponsive, no apology made for our experience and just a very cold attitude toward us - almost as though this was not a new experience for her! This place needs to be environmentally inspected for the good of its customers. In fact, I suggest you don't go there and if you just have to... check matteress, bedhead area etc for bugs before you say 'good night'!

Stayed May 2008
Helpful?
Thank Dubshouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelOnlineIdentity, Manager at Super 8 Chandler Phoenix, responded to this review, June 24, 2008
I'm sorry you didn't enjoy your stay at the location. We are investigating who worked the shift during this time -- we have been having some employee turnover and it may have been a new hire.

The health inspection agency inspected the room immediately after the incident and certified that the location and property is bed-bug free. As a precaution, the mattress, headboard, and sideboard in your particular room were replaced. Additionally, we have layered the room and the surrounding rooms with a deep cleaning liquid.

We are sorry you didn't have a pleasant stay, and please don't let this experience shy you away from trying it again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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435 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Los Angeles
2 reviews
2 of 5 bubbles Reviewed January 17, 2008

This hotel was convienently located off of I-10 in Chandler. The carpets in the hallway were dirty. When I got into the room, there was an unopened beer bottle laying underneath the desk. How could someone who vaccumed miss this? The room looked worn. Very basic room. Had to get iron/board from front desk. Latch lock on door looked like it had been broken or someone tried to break it off. This was not a $88.00 room, more like a $35.00 room.

  • Liked — Location
  • Disliked — Room was very dirty
  • Stayed January 2008, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank prefer2flyhigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phx
1 review
1 of 5 bubbles Reviewed December 31, 2007

OK hotel for the price, good location within distance to malls, shopping area. But you will get rude comments from front desk clerk about room cleaning. I checked in 4 night and on the 3rd night, my room wasn't clean. My wife had to borrow the vaccum, cleaning supplies and get extra towels, put all the trash in a large trash bag and take it out herself. We asked for a discoutn but I don't know if I got that. Then the clerk the next morning told me the maids don't clean if there is stuff on the Bed. So make sure you tell them to clean the room, because the room next to me room 133 wasn't clean for 2 days, I only know because the curtains were open. and the room was vacent.

  • Liked — heated pool
  • Disliked — Poor Maid/Cleaning staff
  • Stayed December 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank John1400Lane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed January 21, 2006

Decent for a Super 8. No closet, but it was only like $75 a night. Clerk was very nice...a little too nice. And my boyfriend was even with me...kinda wierd.


  • Stayed September 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank placebo213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 Chandler Phoenix

Property: Super 8 Chandler Phoenix
Address: 7171 W Chandler Blvd, Chandler, AZ 85226-3214
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 32 Hotels in Chandler
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Super 8 Chandler Phoenix 2.5*
Number of rooms: 73
Official Description (provided by the hotel):
Our Super 8 Chandler Phoenix hotel offers comfortable accommodations at discount rates in the Arizona-Sonora Desert. Located off Interstate 10, our Chandler, AZ, hotel near Gila Indian Reservation is still within an easy drive to Phoenix-area attractions. Our hotel features guest laundry facilities, blackout drapes and free Wi-Fi Internet access, allowing you to keep in touch with family and friends. King rooms are equipped with a recliner, microwave and refrigerator, and we also offer non-smoking and handicapped-accessible rooms. Kids 17 and under stay free with an adult at our pet-friendly Chandler, AZ, hotel. Wake up to the western sun in time for free SuperStart continental breakfast and a swim in our outdoor pool.LOCAL ATTRACTIONSIf you love sports, catch Cactus League spring training or see the Arizona Diamondbacks hit one out of Chase Bank Park. Arizona State University offers football, baseball, basketball and more. If you brought your clubs, book a tee time at nearby Ahwatukee Country Club or play on a world-class course in Tempe, Mesa or Scottsdale. If shopping is your sport of choice, Arizona Mills Mall, Chandler Fashion Center, Casa Paloma and Chandler Pavilions are all just minutes away. Sightseeing at South Mountain Park is a 20-minute drive from our hotel.DINING OPTIONS Order pub grub with a pint at Hob Nob Sports Bar & Grill, across the street from our Chandler, AZ, hotel, or try authentic Mexican food at popular El Ranchero down the street. If you are not on a diet, Heart Attack Grill about a mile away serves up milkshakes, fries and burgers with up to four patties. Additionally, Phoenix offers dozens of casual and family-friendly restaurants.BUSINESS AND EVENT FACILITIESOur hotel in Chandler, Arizona, offers copy and fax services.HOTEL INFORMATIONPlease note that our hotel requires a refundable $100 deposit for incidental charges. ... more   less 
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Also Known As:
Super 8 Motel - Chandler / Phoenix Hotel Chandler
Chandler Super 8
Chandler Super Eight
Super 8 Chandler
Super Eight Chandler

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