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“A long wait for a salad”

Firebirds Wood Fired Grill
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Ranked #3 of 664 Restaurants in Chandler
Certificate of Excellence
Price range: $21 - $30
Cuisines: American, Seafood, Steakhouse, Bar
More restaurant details
Restaurant details
Dining options: Dinner, Late Night, Lunch, Reservations
Description: Firebirds Wood Fired Grill is located in Chandler Fashion Center across from Nordstrom and adjacent to Ethan Allen. We offer authentic wood-fired steaks, seafood, specialty cocktails and select wines. Join us for Happy Hour Monday thru Friday from 4-7PM and Saturday & Sunday from 11AM - 5PM at the FIREBAR(R) or on the patio. We offer top-notch service and upscale dining at a modest price. Visit us online to learn more.
Eagle, Idaho
Level Contributor
98 reviews
64 restaurant reviews
common_n_restaurant_reviews_1bd8 37 helpful votes
“A long wait for a salad”
Reviewed December 18, 2013

Nice and busy, an extensive menu, and a long wait for a salad... A very long wait. The manager came to apologize and the meal arrived not cooked to our order. The meal was served with friendliness and the efficiency of support staff confused with whose table we were supposed to be served by.

A long wait for salad and a longer wait for a second visit.

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Louisjuly20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Firebirdsgrill, Guest Relations Manager at Firebirds Wood Fired Grill, responded to this review, December 20, 2013
Dear Louisjuly20,

Thank you for taking the time to write about your recent experience at Firebirds. I am so sorry that you had to wait so long. Your feedback is very important to us so I would love to have a member of our management team reach out to you. Would you please email me with your contact information?

Sincerely,

Becky
bhall@fbgrill.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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363 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Any
English first
Hudson, Wisconsin
Level Contributor
179 reviews
94 restaurant reviews
common_n_restaurant_reviews_1bd8 38 helpful votes
“Very good food, mediocre service”
Reviewed December 11, 2013

Traveling solo you don't mind eating in the bar section of the restaurant. Most bar tenders are friendly and like to talk. The chicken with bacon sandwich that I had was very good, but the 2 bar tenders were more interested in wiping down the bottles in the well than talking with anyone. A little friendlier, and a better review would have been deserved..

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Mainsailhr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winter Garden, Florida
Level Contributor
159 reviews
96 restaurant reviews
common_n_restaurant_reviews_1bd8 99 helpful votes
“Don't even bother”
Reviewed December 6, 2013

Extremely rude staff, who called us on our cell when we left without being seated. They had seated several walk in couples (who did not have reservations) before us. When we left to find a place to eat they called us and tried to convince us they'd texted us. No they did not. We were seated right near the podium waiting for a table.

Unless you like being treated badly by staff, keep on going down the road. We found another place nearby that was excellent and quite happy to take our money.

Visited November 2013
Helpful?
Thank Edie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Firebirdsgrill, Guest Relations Manager at Firebirds Wood Fired Grill, responded to this review, December 13, 2013
Dear Edie,

Thank you for the valuable feedback. What you are describing sounds truly frustrating so I'd like to have a member of our management team reach out to you. Would you please email me with your contact information? Please indicate location visited.

Sincerely,

Becky
bhall@fbgrill.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ridgefield, New Jersey
Level Contributor
88 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 65 helpful votes
“Pleasant surprise.”
Reviewed November 28, 2013

I had never heard of this restaurant, which is apparently a chain, before I had lunch here. I dined at the bar because on a Saturday even though there were tables clearly open the hostess was taking names for tables. We friend and I had great service and food. I was very pleased with the ambiance, food and service. This is an menu with options but not so large that you can't make a choice or trust that things are made well. They have a decent selection of beer, wine and mixed drinks. I will definitely return here next time I am in AZ.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Aaron F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
12 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Great meal and wonderful service!”
Reviewed November 13, 2013 via mobile

Seven of us had dinner here. Our meals were all great. Try the salmon or the prime rib and you will not be disappointed! Our service was impeccable!!

Helpful?
Thank Stieferwoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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