After some research and email inquiries we booked a trail ride for our family (including 10 y/o daughter and 11 y/o son) for mid-March. My initial emails were always answered promptly and provided us with the necessary information to go ahead and book our ride.
We were picked up promptly at the hotel by our wrangler, Gary. He was very accommodating and provided our family with just the right level of encouragement and praise. My wife was a bit of a reluctant rider but Gary made her feel at ease and she had a terrific time on Cochese. Gary also shared lots of information about the area and was always ready and willing to answer any of my (many) questions! Our ride was very relaxed and we enjoyed meandering through the desert while learning about the plants and wildlife.
Koli is top-notch -- right from my first email inquiry until the time that Gary dropped us back at our hotel. I thought this would be a 'once in a lifetime' experience for our family but after our experience with Koli I'll definitely look to work in a visit during another family vacation. We'll also be recommending Koli to any of our Canadian friends that make the trek to Phoenix in the future.