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“Beautiful desert oasis” 4 of 5 stars
Review of Sheraton Grand at Wild Horse Pass

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Sheraton Grand at Wild Horse Pass
Ranked #5 of 29 Hotels in Chandler
Certificate of Excellence
Louisville
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Beautiful desert oasis”
4 of 5 stars Reviewed May 11, 2013

We've just finished a very nice weekend with beautiful desert scenery, a very nice spa experience, delightful service and perfect weather. You won't be disappointed if relaxation is your aim. Be sure to visit the spa. A helpful experienced staff is waiting there to pamper and spoil. Beautiful pools all over the property.

  • Stayed May 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MattressMaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHeckathorne, Aji Spa Sales Manager at Sheraton Grand at Wild Horse Pass, responded to this review, May 28, 2013
Dear Guest,

Thank you so much for your kind comment. We are delighted to hear that you enjoyed your visit to our beautiful resort and that you found some time to relax and enjoy Aji Spa. It truly is a very special place. It means a lot to us that you took the time to share your experience. We love to share this feedback with our team members.

Sincerely,

Aji Spa Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (331)
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English first
Spartanburg, South Carolina
Level Contributor
436 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
4 of 5 stars Reviewed May 11, 2013 via mobile

I spent 3 nights here for work and it was better than I thought it would be. The rooms were clean and not noisy. The only issue I had was how far my room was from the elevator. It seemed to take forever to get to my room. I would stay here again.

  • Stayed May 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank kidflemingo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHeckathorne, Front Office Manager at Sheraton Grand at Wild Horse Pass, responded to this review, May 28, 2013
Dear Guest,

We appreciate you taking the time to share your feedback about our resort! Thank you for choosing The Sheraton Wild Horse Pass for your stay. I am glad that you enjoyed our rooms and the cleanliness of our resort. I sincerely apologize about the distance of your room. If you give us the opportunity to have you back in the future, we would gladly accommodate you with a room closer to the lobby.

Sincerely,

Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed May 11, 2013

The Sheraton Wild Horse Pass is a beautiful property in the Arizona Desert. It deserves to be a pricey hotel. However, everything is EXTRA!. $20 a day to use the fitness center. There are two bottles of Nestle Pure Life Water (which Holiday Inn and Hampton give free) that they charge a buck for, and I also got a $1 charge for using household equipment (the iron and ironing board). Also whoever designed the floor plan of the hotel was on drugs. The hotel is divided into 2 sections. If you are on the bottom floor of one section and want to get to the bottom floor of the other section, you have to go to the third floor, then take an elevator back to the first floor. As a side note, my room had a leaky bathtub and the bathroom floor was wet for most of my stay. I recommend that you stay at the Wild Horse Casino, better price, better food.

Room Tip: Stay on the third floor.
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  • Stayed May 2013, traveled on business
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank GordonH50226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHeckathorne, Public Relations Manager at Sheraton Grand at Wild Horse Pass, responded to this review, May 28, 2013
Dear Guest,

We thank you for your feedback and are sorry that you had points of frustration after your visit. The resort services charge offerings are on par with and our charge is less than most of the Phoenix/Scottsdale area resorts. In the past, these items were charged separately per use. We have now bundled them into a flat-fee package for the convenience of our guests, in response to complaints of encountering a variety of small charges for each of these items. This bundle provides a savings of more than $13 - $38 a day, if purchased separately.
We understand, that value is in the eye of the beholder. We are sorry that you felt over-charged.

Sincerely,
Director of Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed May 9, 2013

My partner was attending a conference at the Sheraton Wild Horse Pass Resort & Spa near Phoenix recently, and I had the good fortune to go along and enjoy the Arizona sunshine. This place is absolutely awesome, from the architecture that blends in perfectly with its surroundings, to its stunning desert landscaping and first-rate service. It's a short distance south of Phoenix Sky Harbor airport, surrounded by incredible desert.

We had a first-floor room with a patio perfect for relaxing in the morning and evening, listening to the desert birds. The incredible pool - complete with bar/cafe - was nearby, huge and well-stocked with towels and attendants ready to help with any request.

The resort included several dining options, including the 5-star Kai restaurant. We didn't have a chance to dine there, but reviews are outstanding. Everything we did have, from room service to the delicious "desert quiche" from the Starbucks in the lobby, was perfect.

The room was spacious, including the bathroom with a soaking tub and roomy glass shower. And, I actually spent my first ever "spa day" at the resort's Aji Spa. I have to say, I get it. The treatments are all based on Native American elements and amazingly relaxing!

The resort also includes an (apparently) outstanding golf course (I don't play) and an 2.5 mile interpretive desert trail that's not to be missed. There's also a casino nearby (we didn't make it to the casino) and a Premiere outlet mall very close by (which we did manage to hit).

My only complaint would be the daily charge for wi-fi. These days, this is almost a requirement for hotels.

Overall, the place was fantastic and I would highly recommend it for any visit to the Phoenix area.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Glenn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHeckathorne, Manager at Sheraton Grand at Wild Horse Pass, responded to this review, May 17, 2013
Dear Guest,

Skek Thash (“Good Day” in Pima)! Thank you very much for your wonderful review of your recent stay with us at the Sheraton Wild Horse Resort and Spa! We are located on the Gila River Indian Community and we take great pride in infusing the history and culture of the Community into the Resort’s design, architecture, cuisine, and accommodations.

We are delighted to hear you were able to enjoy the Arizona sunshine (we are lucky to enjoy this 300 days out of the year) both on your patio and at our poolside bar and grill, Hanyo, which means “oasis.” Yes, we have amazing views of the Komatke Mountains to the west, where you can witness many a spectacular sunset! The desert is also home to herds of wild horses and desert foliage, such as shegoi (often referred to as “the Mother of all plants”) which is an ingredient used in some of the spa treatments you may have enjoyed during your Aji (“sanctuary”) experience.

Should you find yourself back here to visit us, make certain you visit KAI (“seed”) to learn more about the Community’s stories, legends, and to taste some of our locally-grown ingredients presented in a 5- Star fashion.

We also thank you for your understanding with respect to the daily charge for wi-fi; this is now a standard charge for our resort guests and we wish to keep you connected, whether you are here for business or leisure.

Again, we value and appreciate your feeback. We wish you well on your Journey and hope to see you again very soon.

Mova Sa’pe (Thank you)!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada, United States
Level Contributor
84 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed May 8, 2013

Needing to play in a charity golf tournament the following day, I stayed just one night here at the Sheraton. The staff was great and the room was large and comfortable.

By far - the best part of the visit was dinner at Ko'Sin. A simple chicken dinner was just outstanding! This, along with great service and a very nice wine list - made for a wonderful dinner. HIGHLY recommend it

Room Tip: The resort is very spread out. Try for a room close to the main building.
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Keith L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHeckathorne, Manager at Sheraton Grand at Wild Horse Pass, responded to this review, May 17, 2013
Dear Guest,

We are delighted to hear you enjoyed your Journey with us at the Sheraton Wild Horse Pass and we are pleased to hear your dining experience made your trip. We take great pride in the food we serve in Ko’Sin. The flavors and ingredients are inspired by the traditions of the Pima and Maricopa Native American Community. Once again Thank you for taking the time to share your experience and kind words and we hope to see you soon.

Respectfully,
Chef
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 8, 2013

Whether you are there with your family or for a conference this property has it all. Staff is friendly, facilities are clean and updated and prices are reasonable for a resort like it is. The resort is spread out so if you aren't keen on alot of walking ask for a room close to the main lobby where everything is. If you don't mind the walk the golf course rooms have amazing views with private balconies.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank jetwrldtrvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHeckathorne, Guest Relations Manager at Sheraton Grand at Wild Horse Pass, responded to this review, May 17, 2013
Dear Guest,

The heart and soul of our property is our staff. Their friendly demeanor and desire to ensure truly shines through every day whether our guests are conference attendees or families. We take great pride in our heritage, staff and property and are appreciate that you noticed that we have it all.

Sincerely, Reservations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alberta
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 8, 2013

We arrived in Chandler a day early and needed accommodation. We called the Sheraton and they had space for us, so we ventured in. They took care of us from the minute we drove around the circular driveway until we were settled in our room. The place was gorgeous. Lots of timbers and open spaces in the lobby. The view out the back was spectacular. They upgraded us to a mountain view as it was our first visit with them. The room was clean and well appointed. Especially the bathroom! A soaker tub and a shower stall?! Wow. Thank you very much for the good night's sleep.

Room Tip: Ask for the mountain view. You see mountains, desert, golf course and the pool area all in the same...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Casseylew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHeckathorne, Public Relations Manager at Sheraton Grand at Wild Horse Pass, responded to this review, May 17, 2013
Dear Guest,

Thank you very much for taking the time to share details from your recent visit. We were honored to host you and are very glad that we had the availability to suit your needs. We love to treat our guests to specialized and attentive service. It sounds as if you felt well cared for during your entire stay. That is our highest goal and we are elated to know that we delivered on that promise for you.
We hope to host you again in the near future.
Sincerely,
PR Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand at Wild Horse Pass

Property: Sheraton Grand at Wild Horse Pass
Address: 5594 West Wild Horse Pass Boulevard, Gila River Indian Community, Chandler, AZ 85226 (Formerly Sheraton Wild Horse Pass Resort & Spa)
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Chandler
#6 Business Hotel in Chandler
#8 Family Hotel in Chandler
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Grand at Wild Horse Pass 4*
Number of rooms: 500
Official Description (provided by the hotel):
The Sheraton Grand at Wild Horse Pass is located in the Sonoran Desert on an expanse of rugged Arizona landscape where the ancient vistas, mountains, and roaming wild horses remain untouched. ... more   less 
Reservation Options:
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Also Known As:
Sheraton Wild Horse Pass Hotel Chandler
Sheraton Chandler
Chandler Sheraton
Sheraton Wild Horse Pass Resort And Spa

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