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“Only stayed one night but a very nice place” 4 of 5 stars
Review of Sheraton Grand at Wild Horse Pass

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Sheraton Grand at Wild Horse Pass
Ranked #4 of 31 Hotels in Chandler
Certificate of Excellence
Las Vegas, Nevada, United States
Level Contributor
84 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Only stayed one night but a very nice place”
4 of 5 stars Reviewed May 8, 2013

Needing to play in a charity golf tournament the following day, I stayed just one night here at the Sheraton. The staff was great and the room was large and comfortable.

By far - the best part of the visit was dinner at Ko'Sin. A simple chicken dinner was just outstanding! This, along with great service and a very nice wine list - made for a wonderful dinner. HIGHLY recommend it

Room Tip: The resort is very spread out. Try for a room close to the main building.
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Keith L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHeckathorne, Manager at Sheraton Grand at Wild Horse Pass, responded to this review, May 17, 2013
Dear Guest,

We are delighted to hear you enjoyed your Journey with us at the Sheraton Wild Horse Pass and we are pleased to hear your dining experience made your trip. We take great pride in the food we serve in Ko’Sin. The flavors and ingredients are inspired by the traditions of the Pima and Maricopa Native American Community. Once again Thank you for taking the time to share your experience and kind words and we hope to see you soon.

Respectfully,
Chef
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,376 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (336)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 8, 2013

Whether you are there with your family or for a conference this property has it all. Staff is friendly, facilities are clean and updated and prices are reasonable for a resort like it is. The resort is spread out so if you aren't keen on alot of walking ask for a room close to the main lobby where everything is. If you don't mind the walk the golf course rooms have amazing views with private balconies.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank jetwrldtrvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHeckathorne, Guest Relations Manager at Sheraton Grand at Wild Horse Pass, responded to this review, May 17, 2013
Dear Guest,

The heart and soul of our property is our staff. Their friendly demeanor and desire to ensure truly shines through every day whether our guests are conference attendees or families. We take great pride in our heritage, staff and property and are appreciate that you noticed that we have it all.

Sincerely, Reservations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alberta
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 8, 2013

We arrived in Chandler a day early and needed accommodation. We called the Sheraton and they had space for us, so we ventured in. They took care of us from the minute we drove around the circular driveway until we were settled in our room. The place was gorgeous. Lots of timbers and open spaces in the lobby. The view out the back was spectacular. They upgraded us to a mountain view as it was our first visit with them. The room was clean and well appointed. Especially the bathroom! A soaker tub and a shower stall?! Wow. Thank you very much for the good night's sleep.

Room Tip: Ask for the mountain view. You see mountains, desert, golf course and the pool area all in the same...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Casseylew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHeckathorne, Public Relations Manager at Sheraton Grand at Wild Horse Pass, responded to this review, May 17, 2013
Dear Guest,

Thank you very much for taking the time to share details from your recent visit. We were honored to host you and are very glad that we had the availability to suit your needs. We love to treat our guests to specialized and attentive service. It sounds as if you felt well cared for during your entire stay. That is our highest goal and we are elated to know that we delivered on that promise for you.
We hope to host you again in the near future.
Sincerely,
PR Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valdosta, Georgia
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 7, 2013

This resort and spa is fantastic. The pool is really big with great poolside service, has a waterslide and a great view of the desert and mountains. The food is fantastic, plenty of great golf,and the casino is just a short shuttle away. They even have an indian sing by the fire pit at the end of the day. It was a great resort to visit.

  • Stayed March 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank jryanm7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHeckathorne, Manager at Sheraton Grand at Wild Horse Pass, responded to this review, May 17, 2013
Dear Guest,

It is always great news to hear that someone enjoyed their stay. It is even better news to hear that you enjoyed many of the services that we provide. We will inform the pool staff that glowing comments were written about them. The view of the desert can escape words, especially around sunset. Thank you so much for your kind words. We look forward to your next stay and our next opportunity to exceed your expectations.

Sincerely,
Pool Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arizona
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 4, 2013

We have not actually stayed overnight at this Sheraton as it is very close to our home. However, we have dined at Ko'Sin and the Lobby Bar several times, and have enjoyed several Spa Treatments. The staff is quiet, courteous, and gracious. The food is well prepared, presented, and delicious. The watermelon crab salad - though very unusual - was refreshing and intriguing. The fondue, burger, steak salad - actually - every dish - has never disappointed. The Spa is quiet and relaxing - and each technician is professional and engaging. We are so glad to have this quality and luxury so near our home!

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MRP3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHeckathorne, Director of Restaurants & Bars at Sheraton Grand at Wild Horse Pass, responded to this review, May 10, 2013
Dear Guest,

Thank you very much for taking the time to express these thoughts on your experiences. I am extremely happy to hear about so many good memories without even having the opportunity to get the full experience.

We are honored to be the quality and luxury you look for and we look forward to many more opportunities in the future.

Sincerely,
Director of Restaurants & Bars
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dalworthington Gardens, Texas
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 30, 2013

My family of 4, 2 kids age 10, visited for 5 nights during spring training. We enjoyed the hotel and most of the amenities. The kids really enjoyed the pool and slide. I had trouble with the beds being small. There were 2 double beds and I would have been much more comfortable with queen size beds. We really enjoyed breakfast and lunch at the golf club house. Very good food, atmosphere, service and value.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Greg B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHeckathorne, Public Relations Manager at Sheraton Grand at Wild Horse Pass, responded to this review, May 3, 2013
Dear Guest,

We love to welcome Spring Training visitors every year. Thank you for your visit in March. It is great to hear that your children enjoyed our pools and recreational activities. It sounds like you enjoyed our dining options, golf and additional amenities.
I am sorry to hear that you would have preferred a larger bed. Perhaps a good solution could be to reserve a king with a connecting double, in the future.
We hope we get to see you next spring.

Sincerely,
The Sheraton Wild Horse Pass Resort & Spa Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 29, 2013 via mobile

We visited this resort on a reward biz trip. It was a group trip.
Pros...
Scenery
Hospitality, only had service issue once with delivery of surprise goods to the room.
Wild West city attraction.
Casino, with great food options, and gaming.

Cons...
Overall price of drinks and cafe style food. To slightly expand on this. A five star restaurant should cost $$$$, but drinks and cafe ala cart type services would have been more welcoming to some of our group that are very price concerned. They felt left out of certain things.

Would I stay there again...No
Reason being, it has some great amenities but I would not consider it a 5 star resort.

Stayed February 2013, traveled on business
Helpful?
1 Thank scott j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHeckathorne, Public Relations Manager at Sheraton Grand at Wild Horse Pass, responded to this review, May 3, 2013
Dear Guest,

We are happy to read that there were many positives for your recent stay. Thank you for sharing details of your stay; the good and the areas that you considered to have opportunity for improvement.
We are sorry to hear that the existing price point for our dining options did not suit everyone in your group. We are in the process of reworking many of our resort menus and expanding some of our ala carte offerings.
We hope that you will return and give us a chance to make that improvement.

Sincerely,
Sincerely, The Sheraton Wild Horse Pass Resort & Spa Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand at Wild Horse Pass

Property: Sheraton Grand at Wild Horse Pass
Address: 5594 W Wildhorse Pass Blvd, Gila River Indian Community, Chandler, AZ 85226-5400 (Formerly Sheraton Wild Horse Pass Resort & Spa)
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Chandler
#6 Business Hotel in Chandler
#8 Family Hotel in Chandler
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Grand at Wild Horse Pass 4*
Number of rooms: 500
Official Description (provided by the hotel):
The Sheraton Grand at Wild Horse Pass is located in the Sonoran Desert on an expanse of rugged Arizona landscape where the ancient vistas, mountains, and roaming wild horses remain untouched. ... more   less 
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Also Known As:
Sheraton Wild Horse Pass Hotel Chandler
Sheraton Chandler
Chandler Sheraton
Sheraton Wild Horse Pass Resort And Spa

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