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“Very nice stay”

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Sheraton Grand at Wild Horse Pass
Ranked #6 of 32 Hotels in Chandler
Certificate of Excellence
Honolulu
Level 4 Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Very nice stay”
Reviewed October 21, 2012

Stayed four nights for a conference and had a great experience. Service at the front entrance was courteous and friendly and check-in was quick and efficient. The property itself is huge and the hotel rooms can be quite far from the lobby and conference center. The hotel is a low rise so elevator rides are nice and short.

The rooms were nicely appointed and mine was in the Pima wing which had a standing shower and soaker tub. Very nice flat screen, but channel surfing was out as the delay between channel changes was painfully slow. Signals would also drop out while watching. Internet service costs extra, but the speeds were decent. There were limited numbers of outlets in the room. With all of the gizmos that I brought and required charging, it took quite a bit of plugging and unplugging of lamps and clocks and going under the nightstand to get these outlets. The beds were covered with an ultra white comforter and unfortunately, mine had stains. It looked like food stains, but who knows? Except for that, the room was nice and quiet and the noise from other rooms or the hallway was minimal.

The hotel provides a courtesy shuttle that runs between the resort and their sister casino property. The casino is a nice way to kill some time. The casino itself was very nice as well. The resort is fairly remote, so a car is required if you want to do anything else besides hang out at the resort.

The food service at our functions were excellent and the staff was efficient at their jobs. We had an evening event at the Rawhide Ranch and we had a fun time. It's a good family-friendly place to spend some time. Beyond my room and the meals for our functions, my experience at the hotel's other areas such as the pool and spa was limited.

Overall, a good hotel and comes recommended.

Room Tip: Request for your room to be at the Pima wing, otherwise, it could be a substantial walk to your room...
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  • Stayed October 2012, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Bueller555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Sedona, Arizona
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 19, 2012

Top notch facility. Tastefully decorated, lovely grounds. Golf courses looked great, but didn't have time to play. Restaurants appear nice but didn't eat on site. Would consider for a couples getaway.
Only downside is the distance (about 20 t0 30 minutes) to other nice locations like the Biltmore and Scottsdale shopping and restaurant areas. Convenient to PHX.

  • Stayed September 2012, traveled on business
    • Value
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Helpful?
Thank docpaulr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vandalia, Michigan
Level 4 Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed October 17, 2012

I accompanied my wife to a meeting she had at the Wild Horse Resort on the 7-11th of Oct. It was our second visit there and we once again walked away with great memories of our visit there.
Check in: We arrived fairly early in the am, so it was not a surprise that a room was not available. We were told they would call us when a room was ready. As a result, my wife went to her meeting and I headed off to the gym. I when I received the call and went to get our room, we were given a ground floor room facing South/West looking at the pool. When I got in the room I found that I had no service on my ATT phone, as a result I called the front desk and they said they’d get me another room, but it would again be another wait. As time passed it became apparent that we’d either have to except 2 double beds vs. a king, or sacrifice our view. I decided to sacrifice the view. We were given room 4029. The only negative of the room was the chairs on the balcony both had broken seats on the chairs.
Gym: I guess once you get over the $20 per day or 45 per stay charge, it was a great gym with nicely maintained equipment. The spa and locker area were also exceptionally enjoyable. In the men’s locker area there is a private outdoor sitting area with loungers and a small pool, it turned into my personal retreat, which I made many business calls etc from.
Restaurants: The Breakfast Buffet offered at Ko’Sin was awesome. The coffee was fresh and strong, and the variety of food and fresh meats and fruits never got old and we ate there every Am during our visit. Additionally, being able to dine on the outside deck was for us a huge treat!
We did eat at Kai this time and all I can say is… Wow. It is a true experience.
If it is with in your budget, it is well worth the money.
Overall, we very much enjoyed our stay and thou we were there for a Business Conference, you never had the feeling you were at a conference resort. We welcome the opportunity to once again visit Wild Horse.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank mjwandssw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis IN
Level 6 Contributor
107 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed October 15, 2012

We just returned from a 4 night stay for Fall break. The weather was cooler than we had anticipated, so the pools were really too cold to enjoy. That didn't stop us from sitting poolside and enjoying the lovely setting. Upon arrival we were upgraded to SPG room -by Linda (who truly is an asset to this hotel, lovely lady) The hotel is beautiful and the rooms are very comfortable. We enjoyed Kosin 3 different times and the food was delicious. Brandon was a wonderful server and went out of his way to explain the food and their preparations. We went horseback riding on site and had a very good ride with Chuck and Sylvia. My only complaint would be the pool service; it was unreliable, our orders were not delivered in a timely manner. It's too bad there isn't table tennis or pool for kids. Our kids did enjoy playing on the computers in the Link Cafe. I wouldn't hesitate to stay here again. The Artwork all throughout the resort was gorgeous and very unique!

  • Stayed October 2012, traveled with family
    • Value
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Helpful?
1 Thank LA H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHeckathorne, Public Relations Manager at Sheraton Grand at Wild Horse Pass, responded to this review, December 14, 2012
Dear Guest,

Thank you for electing to stay with us during your Fall break. We know that there are many excellent resorts around the valley and we are honored that you chose Sheraton Wild Horse Pass as your destination.

I will be sure to pass along your kudus to Linda and Brandon. They will be comforted to know that they had a positive impact on your stay.

We hope to welcome you back to our home again.

Sincerely,
Stephanie Sanstead
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Powder Springs, Georgia
Level 6 Contributor
101 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed October 15, 2012

Spent four days here at a small convention. Brought my wife. While I worked she spent a day at the AJI Spa and loved it. Nice rooms..small but comfortable. Beautiful hotel and the views of the surrounding undeveloped desert are terrific. We really enjoyed the walking trails that meander throughout the area around the hotel. The pool area was also very nice with lots of comfortable chairs with cabana service of food and drinks from the outside bar/restaurant.
One beef is that the workout facility was in the AJI spa and they charged $20 per day or $45 for a week if you wanted to use it.
Only regret is that we did not get to try KAI restaurant, which gets great reviews. But there are plenty of good restaurants just a mile or two off the property on Chandler Blvd and elsewhere. We did get venture over to eat at the Asian restaurant in the Wild Horse Pass Casino, which is a couple of miles away on the same property. Very good food and pretty cheap to boot. There is a shuttle that runs all the time to take you back and forth from the resort to the casino.
Overall, a very good experience.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wearytraveleratlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philadelphia, pa
Level 6 Contributor
103 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed October 13, 2012

The resort is quite far off of the major road, but once you arrive, you are treated to a nice hotel. The grounds are enormous with golf courses, spa, equestrian center, casino, and a western town (not my cup of tea, but could be fun for some). The grounds provided nice paths for running several miles. Self-parking is free, but can be a bit of a hike to rooms on the other side of the hotel away from the parking lot. There are several pools, waterways, coffee shop, and other food options. The food delivery was prompt and good. The rooms are large with a flat screen TV, comfortable bed, desk, and balcony. The alarm also charges iPods and iPhones. There was a little wear and tear on some room features, but nothing that affected the stay. Internet access is not free and is $12.95 for 24 hours. Overall, this is a nice place to stay in the Chandler area.

Room Tip: Starwood Preferred guests get rooms with better views.
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  • Stayed October 2012, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank kimjim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Paso, Texas
Level 6 Contributor
313 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed October 13, 2012

Attended a business meeting here in October 2012. Beatiful grounds. Didn't get a chance to use pool or golf course, but both looked very nice. Check in relatively efficient, even though crowded at the time by the meeting attendees. Very friendly staff. Hotel grounds are spread out and there can be a great deal of walking around. I stayed in the Maricopa wing which was a long hike to the conference facilities.

Tried the fitness room/spa. Plenty of exercise equipment, but $20 for a day pass was stiff. Also a hike from my room. Free parking. We had free wifi/internet included with our meeting package. Didn't dine at the resort; the restaurants looked nice but food was very pricey. Pretty good food at the meeting, though.

Room was clean and comfortable. Good AC. Very comfy bed. Large bathroom with separate tub and smallish shower stall. Good selection of TV channels. Option of skipping maid service for which they reward you with a $5 dining voucher or extra SPG points.

Room Tip: Pima wing closer to conference center and spa/fitness facilities. Maricopa wing seemed quieter.
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ScottEP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand at Wild Horse Pass

Property: Sheraton Grand at Wild Horse Pass
Address: 5594 W Wildhorse Pass Blvd, Gila River Indian Community, Chandler, AZ 85226-5400 (Formerly Sheraton Wild Horse Pass Resort & Spa)
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Chandler
#6 Business Hotel in Chandler
#8 Family Hotel in Chandler
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton Grand at Wild Horse Pass 4*
Number of rooms: 500
Official Description (provided by the hotel):
The Sheraton Grand at Wild Horse Pass is located in the Sonoran Desert on an expanse of rugged Arizona landscape where the ancient vistas, mountains, and roaming wild horses remain untouched. ... more   less 
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Also Known As:
Sheraton Wild Horse Pass Hotel Chandler
Sheraton Chandler
Chandler Sheraton
Sheraton Wild Horse Pass Resort And Spa

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