We visit upscale Phoenix and Tucson resorts a few times during the summer taking advantage of the greatly reduced prices. Although we live in a golf resort community north of Tucson, we enjoy these getaways just as a change of scenery and to spend some fun time with our grandson. Having stayed at many of these normally very expensive places during the past few years we would have to rate the Wild Horse resort as mediocre relative to the others we've stayed at. The room prices were very cheap but once you're there be prepared to spend a lot of money. One expects to pay the high resort fees for food and beverage these places charge, but at the Wild Horse we constantly felt we were being gouged; i.e. two brandies-$40, two martinis-$30 and the restaurant prices especially the Kai were exorbitant. If you like eat all you want breakfasts, I guess the Kai Sin buffet for $20 was reasonable. Room service for a piece of cake and a small container of ice cream was $20 without the tip. Dinner at the Kai Sin one evening for four adults was over $360 with the tip however the food was very good and the service was excellent.
The weekend we were there we saw many scruffy type people in the pools which made us wonder if these people were actual guests of the resort or area people just coming over to use the facilities. Others have commented on the cleanliness of the rooms however we had a few issues regarding cleanliness and the tired look of much of the furniture. Others also have mentioned the noise heard between rooms and we agree that this could be an issue.
We took a day to visit the casino and restaurants at the nearby hotel/casino and were unfavorably impressed. Usually the area Indian run facilities are a good bargain in terms of room and food prices. Not this place. Rooms even during the way off season were very expensive and we had dinner at the Chinese place in the casino that was an unqualified disaster; terrible food nothing resembling Chinese as we know it, also quite expensive considering this place would euphemistically be considered "casual".
On the positive side the the friendliness and efficiency of the staff was terrific. There is a free shuttle between the hotels and the shuttle drivers were always available and very helpful.
Everything considered we did have a good time with the family. But having stayed at other area resorts offering cheap summer rates with less of a feeling that we were being held hostage to outrageous ancillary expenses, we would not return to this place. Especially if traveling with young kids consider the fact that there were absolutely no special activities for kids except the pools and water slide. At recent stays at other resorts there was an abundance of things to do from watermelon eating contests, outdoor movies, pool games and even pond fishing at one place.
- Official Description (provided by the hotel):
- The Sheraton Grand at Wild Horse Pass is located in the Sonoran Desert on an expanse of rugged Arizona landscape where the ancient vistas, mountains, and roaming wild horses remain untouched. ... more less
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- Also Known As:
- Sheraton Wild Horse Pass Hotel Chandler
- Sheraton Chandler
- Chandler Sheraton
- Sheraton Wild Horse Pass Resort And Spa