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“Great hotel and helpful staff”

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Homewood Suites by Hilton Phoenix Chandler
Ranked #19 of 32 Hotels in Chandler
Middlesbrough, United Kingdom
Level 5 Contributor
60 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Great hotel and helpful staff”
Reviewed June 7, 2009

Great hotel and good facilities and rooms. Good pool area. Breakfasts plentiful and adequate.

  • Stayed May 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank coord47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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305 reviews from our community

Traveler rating
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    40
    22
    16
See reviews for
102
49
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
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English first
Lake Mary, Florida
Level 4 Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 14, 2009

Stayed here twice (3 days each) in March. Have plans to stay here each time I come for business in Casa Grande. Easy access to I-10, tons of stores, shops, and restaurants near by. Tim at the front desk is genuine and accommodating. Room is clean, modern, quiet, and comfy. After a long day of business, coming here is a welcome respite.

  • Stayed March 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sapientia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 18, 2008

I booked the room at www.hilton.com a couple of hours prior to arrival and it was clear they where not prepaired for our arrival. I had my 2 little dogs with us and noted that on the reservation. When I was checking in for the room the attendent advised me that they would be charging $100 for the dogs..I advised her I did not see that on the website and she left to talk to someone and came back and agreed to waive the fee. She checked me in telling me that our room was not ready (430pm) and to return in 45 minutes. So we waited in the parking lot for 45 minutes (110 Degree Heat) and I went back asking for my keys. The Desk Agent said that they had decided to charge $100 fee and handed me a copy of the website with the page showing the fee. (Buried someplace in the website) I talked to the manager who was very O-Well about the whole thing. The property was run down and unless you have some reason to stay there choose one of the other 10 hotels within a mile of this one and save some money!

  • Stayed August 2008
    • Value
    • Location
    • Check in / front desk
    • Cleanliness
    • Service
Helpful?
Thank NMTravelerr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rocky Hill, Connecticut
Level 4 Contributor
34 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed August 4, 2008

I stayed here for three nights this past winter and found the Homewood Suites to be quite pleasant. The room comes with a microwave and refrigerator, additionally the suite is divided so you can watch TV without keeping anyone else in the room awake. The sheets on the beds were clean and the beds were very comfortable. The only complaint I had about the room was that if you needed to go to the bathroom in the middle of the night you had to turn the light on from outside the bathroom, making it possible to wake others up in the room because of the bright lights. The pool area was clean, therefore it met my approval. Additionally they have a business center that allows guests to surf the internet for no charge. The laundry room was also clean and well maintained. The staff here was very accomodating as I did not encounter any rude employees throughout my stay.

  • Liked — cleanliness
  • Disliked — nothing
  • Stayed January 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank bp4559
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough
2 reviews
Reviewed September 28, 2007

We booked an additional night whilst on the road as part of our trip. When we arrived we were checked in to a ground floor suite. We requested a change of room as it was very dark with very little natural light - no other rooms were available so fair enough. First problem bedside lamp not working - reported to reception who said that the maintainance guy had left for the day (17.00pm) and would leave a note for it to be mended the next day. This did not happen during our stay at all. We went out for the day on 28th returning at 16:00pm to find that our access card keys had been deactivated. The receptionist said that it may have happened when placed next to a mobile, but this was definitely not the case as we also tried the spare key, left in the room all day and this had also been deactivated. We also received a final bill after the first night there although we repeatedley told reception that we were staying for 2 nights. There is no restaurant on site - no in room safes - swimming pool is surrounded by a cage with no gardens - and this a 4 star hotel !!!!!!!! - Oh no we finish our stay at the Hilton Flamingo Las Vegas - lets hope we find this a much better experience

  • Liked — Leaving
  • Disliked — Arriving
  • Stayed September 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richiebo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, CA
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 26, 2007

THE BAD

The internet access is VERY sporadic. If this is important to your professional visit... go somewhere else. If the internet goes down, the standard response from the front desk is to give you a phone number to call to resolve the issue yourself. You end up on hold for 15 minutes and then have a computer tech walk you through meaningless checks for 30 minutes before you get the inevitable "I'm going to have to work with the front desk to resolve this". This happened to me at leastonce every two days... and one weekend the internet was down for eight hours. Really bad news if you are trying to get work done on a deadline.

Also, they are undergoing some kind of improvements, so workers tend to need access to the rooms quite regularly... maybe once a week. They are always very polite though... so this may only be a problem for some people.

THE GOOD

There are a lot of really good things to say about this hotel...

- great neighborhood - clean and safe
- tons of malls nearby
- one block from the I-10
- no noise pollution
- very friendly staff... especially Aida in the eating area and many of the front desk staff members
- free food and alcohol

More on the food...

Complimentary breakfasts are okay. They always provide yoghurts, juices, fresh fruits (apples, bananas, oranges), cereals, breads, sweet muffins, english muffins, donuts, bagels and a waffle maker. A different selection of hot food on each day... one day biscuits and gravy, the next day sausage links and scrambled egg, next day sausage patties and egg patties, next day cheese omlette, next day bacon and scrambled egg etc. The scrambled eggs are not great... but it is free.

Complimentary "manager's reception" Monday through Thursday. They always provide salad (iceburg lettuce, carrots, brocolli, cucumber, baby tomatoes, croutons, cheese, bacon bits, dressing). Chocolate chip cookies and sugar cookies are always available... as are small dinner rolls. They provide some combination of the following additional cold foods in the evening... potato chips, tortilla chips and salsa, trail mix, potato salad, pasta salad etc. They offer a different hot food item every day... lasagne, meatloaf, macaroni, salisbury steak, hot wings, etc etc.. Great variety of hot food. They rarely serve the same thing twice in a month. Free unlimited alcohol and soft drinks Monday through Thursday during the reception -- red wine, blush, beer or soda. Did I mention UNLIMITED. Some people just get a plate and drinks and take them back to their room... others sit down in the eating area for two hours just drinking. By no means does this result in a hotel full of loud drunks... it is very quiet and the eating/drinking area is very quiet... rarely more than three or four people there at any given time.

But that internet problem is just a nightmare... watch out for that. Have a free glass of wine while you are waiting for it to be fixed!

  • Stayed June 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank Grumpy_Troll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burbank, California
Level 4 Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed January 4, 2007

This hotel was fabulous! We are a family of 5 and stayed in its suite that has a separate room with a door and two queen beds. The fifth child slept on the sofa bed. The room had a full kitchen. The hotel was clean and offered lots of little amenities. Our room had a beautiful gas fireplace, two TVs, Nintendo games for an extra fee, and comfortable beds and pillows. The only complaint I had was the lack of lighting in the shower area and poor lighting in the sink area -- a chronic problem at 98% of hotels.

Another terrific amenity of this hotel is its deluxe breakfast. This saved our family at least $50.00 each day. The food is as good as being at home -- waffles, eggs, toast, cereal, fruit, yogurt, etc. A very wide variety. The staff was very friendly and helpful.

NOTE: This hotel has length of stay minimums, especially during the week. We stayed two days on a weekend. I believe, though you need to check on this, you have to stay at least two days on a weekend and longer if you are coming during the week. If you don't meet the hotel's length of stay requirements, they'll send you over to the Hampton Inn across the street -- which happens to most of the freeway one-nighter people since this hotel is near I-10. What this means is that this hotel caters to a lot of buisness people and families on extended stay -- a different type of person than a one-nighter, passing thru person. I think this changes the atmosphere (for a positive) and keeps the property in excellent repair.

We'll be going to this hotel again.

  • Stayed December 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank caligirlburb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Phoenix Chandler

Property: Homewood Suites by Hilton Phoenix Chandler
Address: 7373 W Detroit St, Chandler, AZ 85226-2411
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Chandler
#8 Business Hotel in Chandler
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites by Hilton Phoenix Chandler 3*
Number of rooms: 83
Official Description (provided by the hotel):
Discover a home away from home at Homewood Suites by Hilton® Phoenix/Chandler hotel. Stay a while in a spacious suite and enjoy the freedom to continue your daily routines with a large, separate living area, fully equipped kitchen and two flat screen TVs. Start your day with a boost and savor a complimentary full hot breakfast or enjoy complimentary evening dinner and drinks*, Monday through Thursday. Keep active in this Chandler hotel’s fitness center, pool and basketball court situated just steps from the hotel. Enjoy a carefree stay with pet friendly accommodations and an onsite convenience store. Stay connected with complimentary high-speed internet access available throughout the hotel and stay in touch with work or home in the business center. Host a meeting for up to 12 people in the professional boardroom and relax while our dedicated events team takes care of the details. ... more   less 
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Also Known As:
Homewood Suites By Hilton Phoenix Chandler Hotel Chandler
Hilton Chandler
Homewood Chandler
Homewood Suites Chandler
Homewood Suites Phoenix Chandler
Chandler Homewood Suites
Chandler Hilton

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