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“Family Reunion/wedding weekend” 5 of 5 stars
Review of Homewood Suites by Hilton Phoenix Chandler

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Homewood Suites by Hilton Phoenix Chandler
Ranked #15 of 31 Hotels in Chandler
hawthorne, United States
1 review
“Family Reunion/wedding weekend”
5 of 5 stars Reviewed May 7, 2014

Accommodations were great. Staff very friendly and helpful. Wonderful family reunion weekend and wedding! Highly recommend! Great time all around. Only issue was that the sheets did not fit the king size bed very well. Hotel needs to get better fitting sheets to accommodate the size of the corners of the mattress! But otherwise we had a great time.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank William B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorri C, General Manager at Homewood Suites by Hilton Phoenix Chandler, responded to this review, May 8, 2014
Thank you for staying with us. We know you have many choices when traveling and we were delighted you chose us. A special thank you for taking the time to let others know about your stay with us. I have already shared it with my staff. I great way to boost their morale!
We look forward to welcoming you back to the Homewood Suites on your next visit to the Phoenix/Chandler area.
Thanks again for your time and as always - safe travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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256 reviews from our community

Traveler rating
    133
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    35
    20
    10
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Dewey, United States
1 review
4 of 5 stars Reviewed April 28, 2014

The hotel provides a hot breakfast and evening meal with a reception. Good variety of food at breakfast, although the hot food was a bit basic, and there weren't any sweet rolls or doughnuts (only muffins). The hotel staff was very friendly and efficient, and check-in was very fast.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Lauren L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorri C, Manager at Homewood Suites by Hilton Phoenix Chandler, responded to this review, April 30, 2014
Thank you so much for staying with us and for taking the time to visit here to let others know about your stay. It would be my pleasure to share your responses and scores with my staff. I hope we can make improvements in our breakfast area to garner even higher scores.
We know that you have many choices and we were so glad you chose us. I hope we will see you again soon on your next visit to the Phoenix/Chandler area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandler, Arizona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 21, 2014

Our plumbing leaked and we had the water turned off in our house for a few days during the trouble shooting and repair. Our homeowners insurance covered this stay. The location was excellent with lots of shopping and restaurants nearby. The room was clean, the bed was comfortable. The full breakfast was pretty good - more than adequate. It had pre-made omelets, potatoes, cereals, fresh fruit, juices, toast and muffins, coffee and hot water for tea/ hot chocolate. I think it had waffles and oatmeal too, but I don't remember for sure.They also had cottage cheese and hard boiled eggs. We had a one bedroom suite with a full kitchen which we didn't actually use since we spent very little time at the hotel. We needed a place to shower and it was nice also having the breakfast. They also provide dinner and happy hour, but we missed it, so can't comment. The refrigerator in our room was full size and pretty loud, but otherwise, all was well. The fitness room is pretty basic with an exercise ball and some throw down balls, exercise matts, a stair stepper of some sort and a tread mill. It also had a pool and spa which we didn't have a chance to use.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank azdeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorri C, Manager at Homewood Suites by Hilton Phoenix Chandler, responded to this review, April 22, 2014
Thank you so much for staying with us and for taking the time to give us this valuable feedback. We understand that you many options in the Chandler area and we were happy you chose us.
We have already shared your comments with our staff and will use them to make us better.
We do work hard to make corrections not only in service but maintanance issues as well. I hope you will consider us again on your next visit.
Thanks again for your time and safe travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Georgia
Level Contributor
191 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 stars Reviewed April 13, 2014

We requested and expected a handicapped room for our son who had just been released from the hospital after a terrible motorcycle accident.

The suite was cold in the room, hot in the living area with no way to equalize this.

The bathroom had a bath tub in it...not a walk in shower...and our son actually fell trying to get a shower. We were so glad he did not get hurt.

All in all they gave us our money back so I guess it all worked out in the end, but this made for a very long and uncomfortable evening.

Next time we will know to ask for a walk in shower when booking.....

  • Stayed March 2014, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Tony A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorri C, Manager at Homewood Suites by Hilton Phoenix Chandler, responded to this review, April 21, 2014
Thank you so much for taking time to provide us feedback about your stay. I know we have refunded you but I again want to apologize about the booking error. We should have told you that the room did not have a roll in shower. We failed to do that and I apologize. I know that having that ammenity was important to you and we dropped the ball. I wish i could have spoken with you as to try to provide other options.
You have given us the feedback to improve and we will make these changes.
Thanks again for your time and again accept my apologies.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
5 reviews
2 of 5 stars Reviewed April 12, 2014 via mobile

Our family stayed for three days. It was convenient to have two rooms and kitchenette, however, the service was poor: no cleaning service one day although we were gone from the room til 8 pm, no explanation or apology when reported, no signs for doorknob, limited TV and no movies, buttons not working on remote, have to jiggle toilet handle to make it stop running, same garbage in the pool all three days. Breakfast is included but not good food. Wouldn't recommend to friends.

Stayed April 2014
Helpful?
Thank FamilyBears
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorri C, Manager at Homewood Suites by Hilton Phoenix Chandler, responded to this review, April 21, 2014
Thank you so much for staying with us and for taking the time to provide us valuable feedback! I would love to have you call us so we can discuss your stay. Unfortunatley we can not tell who you are by these reviews. My name is Tim and just ask for me. I want to make this right for you.
This is not the typical service that our guest receive. I sincerely apologoze.
I hope we hear from you so I can follow up with the persons that you dealt with. We will definitely use your feedback as a way to make us better.
Thanks again for your time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irvine, United States
1 review
5 of 5 stars Reviewed April 10, 2014

We really enjoyed our stay. Staff was wonderful. Free dinner was a bonus. Breakfast was fresh. Rooms are big and clean. The free internet was very nice. Walking distance to restraunts and mini mart. Right off of the 10 freeway and close to Tempe and Chandler. Bathrooms were a little dated but they were very clean. Beds were very comfortable. Dog friendly!!!!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Kelly W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorri C, Manager at Homewood Suites by Hilton Phoenix Chandler, responded to this review, April 21, 2014
Thank you so much for staying with us. Thanks also for taking the time to let others and us know about your stay. We continue to try to make our hotel better and your feedback will not only help us improve but also boost our morale.
Your high marks will be shared with our staff. Thank you gain for your valuable time and we hope to see you again soon.
Safe travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maui, Hawaii
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 9, 2014

Stayed here for a week during the last week of Spring Training. Nice hotel. Walking distance to a couple of BBQ joints, Whataburger and a Nail salon. The staff was polite and friendly. The dinners and breakfasts weren't that great but for price everything was fine. Business computers were on the slow side but who doesn't bring their laptop on the road? The absolute best part was the nightly dinners where they had 16 oz cans of beer instead of flat beers on tap. Awesome!

Room Tip: Be careful that you don't set the a/c too low as the circuit breaker will fail.
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jimmy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorri C, Manager at Homewood Suites by Hilton Phoenix Chandler, responded to this review, April 21, 2014
Thank you so much for taking the time to let others and us know about your stay. We know you had many choices while here for spring training and we were delighted you chose us.
I apologize we did not do a better job. Your feedback will definitely make us better.
I do hope that you will visit us again next year. Maybe we will see you again this year.
Thanks again for your time and safe travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Phoenix Chandler

Property: Homewood Suites by Hilton Phoenix Chandler
Address: 7373 W Detroit St, Chandler, AZ 85226-2411
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Chandler
#8 Business Hotel in Chandler
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites by Hilton Phoenix Chandler 3*
Number of rooms: 83
Official Description (provided by the hotel):
Discover a home away from home at Homewood Suites by Hilton® Phoenix/Chandler hotel. Stay a while in a spacious suite and enjoy the freedom to continue your daily routines with a large, separate living area, fully equipped kitchen and two flat screen TVs. Start your day with a boost and savor a complimentary full hot breakfast or enjoy complimentary evening dinner and drinks*, Monday through Thursday. Keep active in this Chandler hotel’s fitness center, pool and basketball court situated just steps from the hotel. Enjoy a carefree stay with pet friendly accommodations and an onsite convenience store. Stay connected with complimentary high-speed internet access available throughout the hotel and stay in touch with work or home in the business center. Host a meeting for up to 12 people in the professional boardroom and relax while our dedicated events team takes care of the details. ... more   less 
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Also Known As:
Homewood Suites By Hilton Phoenix Chandler Hotel Chandler
Hilton Chandler
Homewood Chandler
Homewood Suites Chandler
Homewood Suites Phoenix Chandler
Chandler Homewood Suites
Chandler Hilton

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