I spend between 30 and 45 nights a year at hotels around the world and have become accustomed to erratic service. It is unusual to experience consistently excellent service from everyone at a property. We enjoyed a 3 night stay and the service was among the best I have ever received at any hotel. We were with a group of 7 families traveling for a gymnastics competition. Sammy checked us in and was friendly and cheerful - extremely patient with our many questions. Housekeeping was excellent, when we needed extra shampoo/towels - they were brought right up. Rooms were cleaned very well (dishwashers were run, sinks cleaned, etc.) daily. We needed extra ice for a rolled ankle - no problem. Breakfast was not fancy but varied daily with fresh fruit, various proteins and options for vegetarians.
The most remarkable service occurred after we checked out. I left a Burberry coat in our room. Michelle called and left me a message, then followed up with another call. The few times I have forgotten items at hotels - I have called the hotel and the items have never been located.
This kind of service is normally experienced at a Mandarin Oriental or Four Seasons. Very well done!More
- Free Wifi
- Free Parking