My family & I were traveling across the country and booked a 1 Bedroom suite at this hotel. We called ahead to confirm our reservation and that we would be a late check-in. Upon check-in at 11:45pm, the front desk rep. informed us they had a customer NOT check-out therefore causing an overbook situation. They were going to put us in the hotel next door but it was a studio and we were staying 4 nights with 3 children. Needless to say, we were not happy with the situation. We opted to cancel the entire reservation and stay at a nearby competitors hotel. I sent the Manager an e-mail letting her know how disappointed I was. The reason we were so upset was they knew about this possible overbook situation at 6pm and could have called my cell while we were driving but somehow forgot.
The Manager, Kristen was completely apologetic and understanding in her response to my e-mail. She begged us to return to her hotel and offered her staff to assist us in the move back. Additionally, she reserved a 2Bd/2Ba suite at the same rate of the 1Bd/1Ba suite and met us upon check-in. The entire staff went out of their way to assist my family and make up for the mistake.
The hotel is in an excellent location (directly across from Chandler Mall and tons of restaurants). The hotel is needs a few updates as far as interior but still very spacious and offers a complimentary breakfast everyday. They have free wifi but it's extremely slow, at least in our room.
We will stay there again because of how they corrected a problem so quickly and showed they cared about our stay.
- Official Description (provided by the hotel):
- The preferred choice for extended-stay hotels in Chandler, AZ, the Residence Inn Phoenix Chandler / Fashion Center welcomes you to the beautiful Southeast Valley of Phoenix. Guests stay within walking distance of the Chandler Fashion Center Mall, with more than 25 restaurants and just a quick trip from countless other Phoenix area attractions. All-suite accommodations are ideal for corporate visitors, government contractors, leisure guests, and group travelers. We are pleased to offer a complimentary full, hot breakfast each morning and The Mix for fun socializing from Monday-Wednesday. Additional amenities include complimentary Wi-Fi, available meeting space, outdoor pool and Jacuzzi, fitness center, and outdoor barbecue area. Each spacious suite is complete with a full-sized kitchen and available in one or two-bedroom floor-plans. Our knowledgeable and friendly team is standing by 24/7 to assist you. Discover one of the premier hotels in Chandler, AZ. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Marriott, Travelocity, Priceline and Booking.com so you can book your Residence Inn Phoenix Chandler / Fashion Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Residence Inn Phoenix Chandler/Fashion Hotel Chandler
- Residence Inn Chandler
- Chandler Residence Inn