My husband and I stayed at this hotel a number of times because of the location - good restaurants and shopping nearby. However, on several occassions there were serious problems which the staff either did not address or took forever to take care of. On one occassion the mattress was terribly stained and torn; we were told that the hotel was full and they didn't have any more mattresses. After threatening to call the city health officials, a clean mattress was brought into our room. On another occassion we were put into a smoking room when we specifically requested a non-smoking room. Again, we were told the hotel was full and there was nothing that could be done. After much haggling with the hotel manager, we were switched to another room. The final straw was when I was eaten alive by either bed bugs or fleas! I showed the manager my neck, arms and legs and was told that it couldn't be fleas since they don't allow animals and "maybe I had been bitten before I arrived"! Funny thing is that we don't have animals! We even wrote a letter to Marriott headquarters, but never received a response. Needless to say, we no longer stay at ANY Marriott hotels.
- Official Description (provided by the hotel):
- The Courtyard by Marriott Phoenix Chandler Hotel is conveniently located off I-10 near Chandler Fashion Center Mall, Wild Horse Pass Motorsports Park and just 15 minutes from Phoenix Airport. As a guest of our Chandler hotel, you'll enjoy a state-of-the-art lobby with flexible spaces to work or relax in, free Wi-Fi throughout, a 24-hour business center and easy access to the latest news, weather & airport conditions via the GoBoard(R). Grab a bite at The Bistro - Eat. Drink. Connect.(R), which provides guests with a variety of breakfast offerings, including Starbucks(R) beverages in the morning and dinner service with cocktails. Take a break from your travels at our Chandler, Arizona hotel and relax beside our outdoor pool, soak in the whirlpool or get a brisk workout in at our 24-hour fitness center. Our Chandler, Arizona hotel near Chandler Fashion Center offers convenient amenities, stylishly-appointed accommodations, flexible event space & a convenient location nearby the area's best dining and attractions. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard By Marriott Phoenix / Chandler Hotel Chandler
- Courtyard Chandler
- Chandler Marriott
- Chandler Courtyard