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“Good location, but bed bugs/fleas were a problem” 1 of 5 bubbles
Review of Courtyard Phoenix Chandler

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Courtyard Phoenix Chandler
Ranked #11 of 31 Hotels in Chandler
Certificate of Excellence
san diego
Level Contributor
154 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 230 helpful votes
“Good location, but bed bugs/fleas were a problem”
1 of 5 bubbles Reviewed July 26, 2005

My husband and I stayed at this hotel a number of times because of the location - good restaurants and shopping nearby. However, on several occassions there were serious problems which the staff either did not address or took forever to take care of. On one occassion the mattress was terribly stained and torn; we were told that the hotel was full and they didn't have any more mattresses. After threatening to call the city health officials, a clean mattress was brought into our room. On another occassion we were put into a smoking room when we specifically requested a non-smoking room. Again, we were told the hotel was full and there was nothing that could be done. After much haggling with the hotel manager, we were switched to another room. The final straw was when I was eaten alive by either bed bugs or fleas! I showed the manager my neck, arms and legs and was told that it couldn't be fleas since they don't allow animals and "maybe I had been bitten before I arrived"! Funny thing is that we don't have animals! We even wrote a letter to Marriott headquarters, but never received a response. Needless to say, we no longer stay at ANY Marriott hotels.

  • Stayed December 2004, traveled on business
    • 3 of 5 bubbles
    • 3 of 5 bubbles
    • 2 of 5 bubbles
    • 1 of 5 bubbles
9 Thank funsandiego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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149 reviews from our community

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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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63 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 bubbles Reviewed July 4, 2005

This hotel is not situated in the Phoenix centre, but it is easy to find a 20-30 minutes drive from the airport and highways to all directions just a minute away.

Shopping malls and many restaurants are also nearby, so the location is top.

Rooms are great, with good airconditioning (very much needed in this area), free Internet access. Wireless Internet access is also available but can be a bit flaky sometimes. It does work however laying by the pool. A very convenient place to do some work!

Breakfast is not great, my tip is to go to the breakfast/lunch/diner in 5N'Dine, which is situated on the parking lot. The service there is great with good value for money.

Hotel staff is efficient but very friendly and more than happy to help to get your stay more comfortable.

If I ever go back to Phoenix, I will surely consider this hotel, both for business and pleasure stay. As always in these cities, be sure to hire a car during your stay, Phoenix is a very large area.

  • Stayed November 2004, traveled on business
    • 5 of 5 bubbles
    • 4 of 5 bubbles
    • 4 of 5 bubbles
    • 4 of 5 bubbles
2 Thank ralfvd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed April 2, 2005

My stay at this hotel was wonderful. My wife and I were in town for a friends wedding. The Courtyard by Marriott Chandler was easy to find, clean, comfortable, and convenient to many food options and shopping. I highly recommend this hotel!!!

  • Stayed March 2004
    • 5 of 5 bubbles
    • 5 of 5 bubbles
    • 5 of 5 bubbles
    • 5 of 5 bubbles
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 bubbles Reviewed February 10, 2004

This is a very nice hotel. The rooms are clean and it is close to restaurants and stores. I travel to Chandler often and always stay at this Courtyard.

4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Phoenix Chandler

Property: Courtyard Phoenix Chandler
Address: 920 N 54th St, Chandler, AZ 85226-1515
Location: United States > Arizona > Central Arizona > Chandler
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Chandler
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Phoenix Chandler 3*
Number of rooms: 156
Official Description (provided by the hotel):
The Courtyard by Marriott Phoenix Chandler Hotel is conveniently located off I-10 near Chandler Fashion Center Mall, Wild Horse Pass Motorsports Park and just 15 minutes from Phoenix Airport. As a guest of our Chandler hotel, you'll enjoy a state-of-the-art lobby with flexible spaces to work or relax in, free Wi-Fi throughout, a 24-hour business center and easy access to the latest news, weather & airport conditions via the GoBoard(R). Grab a bite at The Bistro - Eat. Drink. Connect.(R), which provides guests with a variety of breakfast offerings, including Starbucks(R) beverages in the morning and dinner service with cocktails. Take a break from your travels at our Chandler, Arizona hotel and relax beside our outdoor pool, soak in the whirlpool or get a brisk workout in at our 24-hour fitness center. Our Chandler, Arizona hotel near Chandler Fashion Center offers convenient amenities, stylishly-appointed accommodations, flexible event space & a convenient location nearby the area's best dining and attractions. ... more   less 
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Also Known As:
Courtyard By Marriott Phoenix / Chandler Hotel Chandler
Courtyard Chandler
Chandler Marriott
Chandler Courtyard

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