Had a visit here last week with my family for a volleyball tournament in Phoenix, and I had called the day before to ask about getting my rooms placed on the first floor if possible. The woman who answered the phone assured me that it was all taken care of, but at checkin the front desk agent Joe did not have any available and was unaware that i had even called. I was very upset about the situation but I am pleased to say that he weathered the situation as well as he could have. He seemed genuinelly caring and concerned about fixing the problem, and took the kind of effort you rarely see at big corporate hotels like this, including offering me free breakfast (which can get expensive at a place like this) and moving me to rooms away from elevators/ice machines so at least we could get a good night's sleep. I originally wanted to speak with a manager about the situation, but after the steps he took, I was satisfied with the response and decided not to make it a bigger deal. It's clear that this hotel cares about its guests and cares about fixing mistakes when they happen. Thank you to Joe and the rest of the night staff that was there-- my girls and I will be coming back despite what could have been a total disaster.
- Official Description (provided by the hotel):
- The Courtyard by Marriott Phoenix Chandler Hotel is conveniently located off I-10 near Chandler Fashion Center Mall, Wild Horse Pass Motorsports Park and just 15 minutes from Phoenix Airport. As a guest of our Chandler hotel, you'll enjoy a state-of-the-art lobby with flexible spaces to work or relax in, free Wi-Fi throughout, a 24-hour business center and easy access to the latest news, weather & airport conditions via the GoBoard(R). Grab a bite at The Bistro - Eat. Drink. Connect.(R), which provides guests with a variety of breakfast offerings, including Starbucks(R) beverages in the morning and dinner service with cocktails. Take a break from your travels at our Chandler, Arizona hotel and relax beside our outdoor pool, soak in the whirlpool or get a brisk workout in at our 24-hour fitness center. Our Chandler, Arizona hotel near Chandler Fashion Center offers convenient amenities, stylishly-appointed accommodations, flexible event space & a convenient location nearby the area's best dining and attractions. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard By Marriott Phoenix / Chandler Hotel Chandler
- Courtyard Chandler
- Chandler Marriott
- Chandler Courtyard