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“wonderful hotel with friendly staff”

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SpringHill Suites Phoenix Chandler/Fashion Center
Ranked #23 of 34 Hotels in Chandler
Reviewed July 6, 2011

We stayed at the Springhill Suites/Chandler Fashion Square hotel during the July 4th 2011 weekend. The hotel staff was superb and very friendly. They went above and beyond to make our stay wonderful. The rooms were clean and comfortable.

The only complaint I had was that there were three of us in the room and yet the maid only left 2 washcloths. We had to go get extra towels/washcloths even though I specifically let them know we would need extra towels/washcloths when I made the reservation. The extra towels/washcloths were waiting for us the first night but weren't sufficiently replenished during our stay.

  • Stayed: July 2011, traveled with family
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Thank travelinfoolfromaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary B, Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this reviewResponded August 19, 2011

Thanks so much for taking the time to tell us about your stay. We have implemented changes to make sure there are more than enough wash clothes and hand towels for our guest.
Thanks again!!

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165 - 171 of 188 reviews

Reviewed June 23, 2011

First of all, the front desk staff (everyone we met during our 6 day stay) was professional, helpful, courteous, and best of all, kind. Housekeeping did a terrific job everyday and the kitchen provided a delightful hot breakfast buffet each morning. We used the pool and exercise facilities and were pleased with those. We also used the lobby computer which was always available - no waiting!

The hotel location is near main roads, expressways, and the Chandler Fashion Center is directly across the street. It is a large indoor mall with restaurants inside the mall and along the outside perimeter of the mall. Lots of shopping, restaurants, and a 20 screen movie theatre.

So, in addition to the easy access to the mall, the best part of our hotel stay was the front desk associates. Dedicated, pleasant, and helpful when we needed help in planning side trips to other parts of Phoenix and Tucson. I will absolutely stay there again!

Room Tip: All suites are the same size, beds are different.
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  • Stayed: June 2011, traveled with family
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Thank smgwenc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary B, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this reviewResponded August 19, 2011

Thanks so much for taking the time to respond!
Our goal is to make our guest stay enjoyable and productive as possible so that they cannot wait to return. Looks like we succeeded with you!!
Thanks again and hope to see you in the near future.

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Reviewed June 13, 2011

We have stayed here twice now while looking for a home in the Chandler/Gilbert region, as we will be moving here in August. Let me first say this hotel was paid for by my husbands company, so I rated value right in the middle, because I did not pay for the hotel and don't really know the price. We have enjoyed both of our stays. The location is great with tons of amenities within walking district. We walked to PF Changs for dinner twice and also had a very quick drive to the mall and a nice movie theatre. The decor is new but a little cheesy ( a 70's motif), but the hotel is clean and the staff is SUPER FRIENDLY. We have had many nice chats with front desk staff.

The only downside is the pool. It is very small and seems to always have this little leaves/flowers from a tree floating in it. We only put our feet it. The pool patio floor is also covered, giving it a kind of dirty feeling, even though it is just plant parts.

Free breakfast, which is very good, includes eggs, sausage, waffles, etc., and they have coffee and citrus water available all day and bring out cookies in the early evening. Free wi-fi in rooms, computer and printer available, never had trouble finding a parking spot and there is a washer and two dryers (1.50 each)

  • Stayed: June 2011, traveled on business
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1  Thank BKL31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary B, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this reviewResponded August 19, 2011

Thanks so much for taking the time to write about our hotel.
I'm happy to know our staff is over the top friendly.
Our goal is to make your stay so enjoyable you cannot wait to return.
We hope to see you in the near future, Our friendly staff and clean hotel will be here for you.
Thanks again!

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Reviewed May 22, 2011

Here for 2 nights on Marriott points. Clean, functional suite w/a King bed ( a bit soft). Very polite and friendly front desk staff. Free breakfast in the am was actually very good (fresh fruit, breakfast sandwiches) although the coffee was tepid. Right across the street from the mall.

  • Stayed: May 2011, traveled as a couple
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1  Thank Coachbill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary B, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this reviewResponded August 19, 2011

Thanks so much for taking the time to write about our hotel.
"Functional, Clean and Convenient" Three words that make me feel great about our hotel.
We hope to see you again in the near future!
Thanks again!

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Reviewed May 8, 2011

We stayed at the SpringHill Suites in Chandler this past April, and the hotel has a new / modern look to it. Breakfast is the standard complimentary that many Marriott's have, and there is a small pool with hot tub outside. The usual chain restaurants (Olive Garden, Chili's, etc.) are close by, and I believe there is a mall very close by too. 2 casinos and the Rawhide western town are 10 minutes away. Not what you would look for if looking for a resort - type hotel, but excellent for the overnight / business class stay.

Room Tip: Rooms have a small refrigerator and microwave.
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  • Stayed: April 2011, traveled as a couple
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Thank mheid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary B, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this reviewResponded August 19, 2011

Thanks so much for taking the time to write a review on your stay with us.
Sounds like you enjoyed your stay!
We hope to see you again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2011

Unfortunately, i cannot remember the two girls names that were at main desk, but they were so helpful and friendly - it was a pleasure!

  • Stayed: April 2011, traveled with family
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Thank help02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary B, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this reviewResponded August 19, 2011

Thanks so much for writing a review.
The two front desk agent that served have been commended on their services.
We hope to see you again in the near future
Thanks again!

Report response as inappropriate
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Reviewed March 18, 2011

I stay at a lot of Marriott properties, and decided to try out the Springhil Suites with my family of 3 kids plus the wife. We were pleasantly surprised. We didn't see a noticeable dropoff from the Residence Inns, the kitchen isn't as big. But, we had two queen beds and a pullout couch that was great. The breakfast was standard fare, but was good.

Elevators a bit slow, but good deal overall, would look to stay tere again

  • Stayed: March 2011, traveled with family
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Thank jmsaathoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary B, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this reviewResponded August 19, 2011

Thanks so much for writing about our hotel.
Looks like we met your expectations.
We hope to see you again in the near future.
Thanks again!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Phoenix Chandler/Fashion Center

Address: 225 N Metro Blvd, Chandler, AZ 85226-3194
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Chandler
Price Range: $93 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Phoenix Chandler/Fashion Center 3*
Number of rooms: 101
Official Description (provided by the hotel):
Our spacious suites were designed with modern amenities to ensure your comfort. Enjoy free WiFi, separate spaces for sleeping and working, plus an in-room kitchenette with mini-fridge, microwave, and more. Start your day off right with our breakfast buffet, serving a selection of morning favorites. At our SpringHill Suites Chandler hotel, your comfort is our priority. We can’t wait for you to arrive. ... more   less 
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Also Known As:
Springhill Suites Phoenix Chandler/Fashion Hotel Chandler
Springhill Suites Chandler

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