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“Great food, need some help with their management skills...”

The Old Spaghetti Factory
Ranked #122 of 658 Restaurants in Chandler
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Kids, Families with children, Large groups
Dining options: Dinner, Lunch, Full Bar, Highchairs Available, Parking Available, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff, Wheelchair Accessible
Phoenix, Arizona, United States
Level Contributor
8 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Great food, need some help with their management skills...”
Reviewed July 26, 2012

We visited this restaraunt for my birthday and had a party of 18 people. We made reservations and were seated right away when we got there. The staff was very nice and helpful. However, we had several issues with getting our food on time, having things brought out that we asked for, getting our drink orders in... I thought the food was great but several of our party members food came out cold. They offered to replace the meals and one person sent their food back. It took another 20 minutes for the new plate to come out which we felt was way too long. The restaraunt did cover that meal. I had ordered an appetizer and it didn't come out until after our entire parties meals had been served. We asked for napkins 5 times before they were finally brought to the table. I don't think it was the fault of our server as he was hustling to get us taken care of and was assigned other tables besides ours. I do think that a party of 18 people should have had at least 2 servers though and that management should have planned our party a little better. We were not there during a busy time and there should have been no reason why a party our size only had only 1 server. I will return to the restaraunt and try it again as I've been to several other Old Spaghetti Factories and have always liked them but I will also be letting management know about our past experience. Overall, I think it's a good restaraunt and that hopefully our experience was an isolated incedent.

  • Visited July 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank CPeoples07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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102 reviews from our community

Visitor rating
    34
    29
    19
    14
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Phoenix, Arizona
Level Contributor
212 reviews
162 restaurant reviews
common_n_restaurant_reviews_1bd8 58 helpful votes
“Not worth the trip”
Reviewed July 16, 2012

We have been to other restaurants in this chain and this one does not hold up to other stores. The best part of the meal was the salad and even that wasn't very tasty. We won't be going back.

Visited March 2012
Helpful?
Thank jchuran83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sun Lakes, Arizona, United States
Level Contributor
2 reviews
“Good fare”
Reviewed July 16, 2012

Nothing outstanding, but enjoyable. The staff has always been pleasant and accommodating.

Visited May 2012
Helpful?
Thank Norm N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
59 reviews
39 restaurant reviews
common_n_restaurant_reviews_1bd8 51 helpful votes
“Such a fun place”
Reviewed July 7, 2012

I love conning here for authentic Italian food, the atmosphere is perfect and they always come with fresh bread!

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Paritravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pinetop-Lakeside, Arizona
Level Contributor
32 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“wonderful place to hold party”
Reviewed February 23, 2012

We had a 91st birthday party for my grandma and the service and food was excellent. We booked the big room and it was very spacious and felt very comfortable. The wait staff were excellent and courteous. I will definitely use them again for other parties.

  • Visited February 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank travelinfoolfromaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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