We visited this restaraunt for my birthday and had a party of 18 people. We made reservations and were seated right away when we got there. The staff was very nice and helpful. However, we had several issues with getting our food on time, having things brought out that we asked for, getting our drink orders in... I thought the food was great but several of our party members food came out cold. They offered to replace the meals and one person sent their food back. It took another 20 minutes for the new plate to come out which we felt was way too long. The restaraunt did cover that meal. I had ordered an appetizer and it didn't come out until after our entire parties meals had been served. We asked for napkins 5 times before they were finally brought to the table. I don't think it was the fault of our server as he was hustling to get us taken care of and was assigned other tables besides ours. I do think that a party of 18 people should have had at least 2 servers though and that management should have planned our party a little better. We were not there during a busy time and there should have been no reason why a party our size only had only 1 server. I will return to the restaraunt and try it again as I've been to several other Old Spaghetti Factories and have always liked them but I will also be letting management know about our past experience. Overall, I think it's a good restaraunt and that hopefully our experience was an isolated incedent.