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“Disappointing” 2 of 5 bubbles
Review of Radisson Hotel Phoenix / Chandler

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Radisson Hotel Phoenix / Chandler
Ranked #12 of 32 Hotels in Chandler
Cloquet
Level Contributor
56 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Disappointing”
2 of 5 bubbles Reviewed February 28, 2014

As a partner in the Carlson Properties, I expected more. It didn't start out well when as a Silver Elite member, I had requested an suite. We were to be there for 3 nights, but ended up cancelling as we were not happy with the accommodations given. I was given a bit of a run around from the front desk on how to be reimbursed for my Club Carlton points; I called Club Carlson in the a.m. and was told the Radisson should have taken care of it. We did spend one night, as we were worn out from a hectic day. The room is one that staff said was remodeled, but it left a lot to be desired for a Radisson. Supposedly a non-smoking room, but it was pretty easy for a non-smoker to smell smoke. Then they attempt to deodorize and it only makes it worse. Sorry, but the Sleep Number bed is a joke, it felt like we were sleeping on a glorified air mattress. Noisy, noisy hotel. There was at least one group there I was aware of and pretty sure they thought they ran the property. Not sure if it was poor timing on our part or just a poor hotel, but will not stay again.

  • Stayed February 2014, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank FarmGirl62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SisiRChandlerAZ, Operations Manager at Radisson Hotel Phoenix / Chandler, responded to this review, March 7, 2014
On behalf of our entire staff at Radisson we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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358 reviews from our community

Traveler rating
    125
    120
    65
    37
    11
See reviews for
86
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Pasadena, California
Level Contributor
116 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
3 of 5 bubbles Reviewed February 8, 2014 via mobile

No rooms with 2 queen beds, just double beds,which are small,or rooms with king sized beds. Tile in the shower was clean but older. When staying here for a kids' sporting event, we were given a good group rate for this that included breakfast.

  • Stayed February 2014
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
Level Contributor
73 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed January 19, 2014

I was there for only one night last Monday, called ahead to ask if I could check in early. Front Desk girl checked and let me know they have rooms and let me check in at noon. Although she said the room is in front of the ice machine, but that didn't bother me at all, I didn't hear any noise throughout the night.

The hotel is just off the freeway, but it's quiet and clean. I was assigned to the room on the 3rd floor, the elevator was quick and I never had to wait for too long. I think they have breakfast buffet for under $10 per person from 6am to 10am, but I didn't try it out. Front Desk also gave me a discount voucher for their restaurant, that was a nice touch!

  • Stayed January 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jason C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
drkhan
Level Contributor
61 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed January 8, 2014

I stayed here for 2 nights. Hotel is located in a very nice and safe location. Around the hotels, u got nice restaurants, shopping centers, walking distance whatabuger and gas station, and many other hotels (marriot, motel 6 or 8, etc) at same plaza as radisson.

Positive - nice and quiet, staff is nice and helpful, free parking, signature sleep number bed, nice business area, complimentary internet and printing .

Negatives - room was old fashion, box tv ( it did not matter to me but for some ppl it might do), shower tub had paint chips

Over all not a bad place to stay but i paid 100 a night and room wise there is not much difference then motel 8.

Would i recommend this place, yes if u can get a great deal between 70 to 80 dollars.

Room Tip: 4th floor is very quiet
See more room tips
  • Stayed January 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank doc k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed December 29, 2013

Stayed here for 3 nights. Check in was pretty straight forward though insufficient breakfast coupon was given. Assigned a room on the 4th floor. Room and bathroom were clean. Their signature Sleep Number bed was comfy. The working space is decent for a business traveler like me.

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank XYTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SisiRChandlerAZ, Director of Operations at Radisson Hotel Phoenix / Chandler, responded to this review, December 30, 2013
Thank you for your feedback, we are glad you enjoyed your stay will in the valley. I do apologize for the insufficient breakfast coupons; I have forward your concern to the Front Desk manager to ensure that this doesn’t happen again. We look foward to seeing you when you return on another trip to the valley.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kelowna, Canada
Level Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed December 23, 2013

We stayed here one night as our vacation condo rental was double booked the last night. We arrived hours before check-in time and the staff found us a room so we weren't stranded with nowhere to go. The room was excellent, the Sleep Number bed and sheets extremely comfortable, the staff was very friendly and helpful and the price was very good. The wireless internet was strong, reliable and free. At one point we needed a bottle cap opener and the staff in the lobby found me one to use.

The pool looked nice though we did not use it. The location was great - right next to the interstate (yet completely and perfectly quiet) and near great shopping and food.

My only suggestions for improvement would be upgrading to flat screen TV's and having a little mini fridge in the rooms.

All in all, an excellent experience and I would definitely stay here again.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Craigger79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alamogordo, New Mexico
Level Contributor
99 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed December 22, 2013 via mobile

Stayed here overnight during a family trip to Las Vegas. The lobby is very warm and welcoming, the property is overall clean and well kept. This property just became a Radisson and seems to be in the process of upgrading. As a result, some things are better than others. The bathrooms, while very clean, are a little dated. Some of the furnishings in my room were a little worn. The Sleep Number bed controls are a little confusing at first, but well worth the effort. This hotel is VERY easy to locate from the interstate and the staff is very friendly and accommodating. I would recommend this property to anyone who wants a clean, comfortable stay in a family friendly chain hotel.

Stayed December 2013
Helpful?
Thank TravelinMan94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel Phoenix / Chandler

Property: Radisson Hotel Phoenix / Chandler
Address: 7475 W Chandler Blvd, Chandler, AZ 85226-3210
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Chandler
Price Range (Based on Average Rates): $
Hotel Class:3 star — Radisson Hotel Phoenix / Chandler 3*
Number of rooms: 159
Official Description (provided by the hotel):
The sophisticated Radisson Hotel Phoenix-Chandler sits in the beautiful and growing southeast area of the Valley of the Sun. At our Chandler, AZ hotel, guests enjoy proximity to Phoenix-Sky Harbor International Airport (PHX) and easy access to Phoenix, Tempe, Mesa, Gilbert and a variety of venues (both sports and leisure) in the Glendale area of Phoenix, Arizona. The Radisson is also just a short drive from Chandler Fashion Center Mall, Firebird Raceway, Polar Ice Arena, Bob Bondurant School of Driving, Wild Horse Pass Casino and renowned Rawhide Western Town. These venues offer shopping, a multitude of eateries, movies and special events. Business travelers find the Radisson Hotel Chandler nearby Intel, Honeywell, Verizon Wireless, Microchip, Freescale and Bank of America, among other widely known businesses in the Chandler area. Historic downtown Chandler is approximately seven miles away, offering eclectic dining, shopping and galleries. Our Phoenix area hotel offers spacious and stylish guest rooms, warm hospitality and an inviting atmosphere with superior service. At Radisson Phoenix-Chandler, it’s our employees who make the difference! ... more   less 
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Also Known As:
Radisson Hotel Phoenix Chandler
Radisson Chandler
Chandler Radisson

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