This beautiful new hotel has much to admire in its architecture and decor, but "the devil is in the details". The service is what you would expect in an understaffed, inexperienced staff. Only one desk manned for check-in and the lobby so bright with sun that one had trouble seeing .
The drinking glasses are not sealed in sanitized covers, nor the coffee cups either. In calling the front desk to complain about the lack of a signal on many of the TV channels, I was left in voice mail hell and an endlessly repeating message that didn't really apply anyway, as I just wanted an operator. The bed was so soft and the pillows so big and hard that I had maybe the worst night of rest ever. I should add that the walls between rooms are simply too thin for any hotel, let alone a brand new, upscale one.
Valet and Bell staff were quite good.
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- Also Known As:
- Wild Horse Pass Hotel And Casino
- Wild Horse Pass Hotel Chandler