This beautiful hotel is not ready for business. The facility is beautiful, the rooms are beautiful, but not one area of the hotel is up to speed. I'm not sure if it is management, the economy making them short handed or what - every aspect was disappointing. The check in process went well after waiting in line, the room was great. But we cut our trip short because the room was not cleaned. We left the room at 10:30am placing the sign on the door requesting service. At 6pm, after 4 calls for service, we just gave up and checked out. You wait at the Players Club, in the restaurants, in the casino for drinks, it was amazing. I hope they get this together soon. Their other hotel is run by Starwood Resorts and the experience is much different. They could use a consulting help.
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- Also Known As:
- Wild Horse Pass Hotel And Casino
- Wild Horse Pass Hotel Chandler