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“Service Everywhere Was Terrible!”

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Wild Horse Pass Hotel & Casino
Ranked #13 of 32 Hotels in Chandler
Glendale,AZ
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Service Everywhere Was Terrible!”
Reviewed November 12, 2009

This beautiful hotel is not ready for business. The facility is beautiful, the rooms are beautiful, but not one area of the hotel is up to speed. I'm not sure if it is management, the economy making them short handed or what - every aspect was disappointing. The check in process went well after waiting in line, the room was great. But we cut our trip short because the room was not cleaned. We left the room at 10:30am placing the sign on the door requesting service. At 6pm, after 4 calls for service, we just gave up and checked out. You wait at the Players Club, in the restaurants, in the casino for drinks, it was amazing. I hope they get this together soon. Their other hotel is run by Starwood Resorts and the experience is much different. They could use a consulting help.

  • Stayed November 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jaybeeaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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588 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (140)
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English first
arizona
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 1, 2009

I booked my stay months in advance because I wanted to experience the Grand Opening, October 30!! Awesome room!

Upon arrival, the valet parked my car and the bellman, Jeff, assisted me with my bags. I forgot my wallet in the car and Jeff waited patiently while I retrieved it. The front desk attendant, Chris, was friendly and informative.

Imagine my surprise to receive a three-piece set of luggage and a delicious box of chocolate for being one of the first guests to stay the first night. The room was nicely decorated and the duvet was elegant. I had a view of the highway but the skyline was beautiful. The bathroom was decorated in rich brown tones. However, the door was heavy and awkward. The free wireless network was a plus1

After I unpacked, I went downstairs for dinner. The casino was smoky and crowded. I don’t gamble so finding a good meal was my goal. So imagine my excitement when I was told that a Don Shula’s restaurant was on property. Unfortunately, the wait was 2 hours and I did not get to experience/eat a good steak… what a disappointment! At the food court, the lines were long and the cashier was not trained properly. Hopefully, the problems will be solved within a month.

I slept wonderfully in the amazingly comfortable bed. I wanted to stay another night but had a family emergency. I hope to find a good rate so that I can return again and experience Shula’s.

  • Stayed October 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank defs76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wild Horse Pass Hotel & Casino

Property: Wild Horse Pass Hotel & Casino
Address: 5040 W Wildhorse Pass Blvd, Chandler, AZ 85226-5404
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Chandler
Price Range (Based on Average Rates): $
Hotel Class:4 star — Wild Horse Pass Hotel & Casino 4*
Number of rooms: 242
Reservation Options:
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Also Known As:
Wild Horse Pass Hotel And Casino
Wild Horse Pass Hotel Chandler

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