Stayed here in April for the first time. The hotel, room, and casino are very clean and new in appearance, everything is updated. Check in was quick and the clerk was friendly. However there was a lady who I assume was a manager just staring at us and the clerk like we were stealing something, very unprofessional on her part. If she was training go about it in another way.
Pro: The room was very nice/modern and the bed was extremely comfortable.
Con: The shower had very little water pressure
Pro: Very nice and modern.
Con: Very, very, very, very smokey!!! During our two days there we seen "maybe" two cocktail waitresses. There was only one electronic group Roulette machine which was always full and one electronic group Baccarat machine which I never seen one person at. Also the casino which I understand it was the weekend was extremely packed to the point it became uncomfortable.
Restaurant - Ling & Louie's:
Pro: Nice atmosphere and reasonable prices. Our lunch waiter was very nice and pleasant. Also you must try the Won ton Nacho plate, it is the BEST! Lunch time was our most pleasant experience.
Con: The hostess's for dinner were snoody recently out of high school types. Why restaurants employ these types of employees is beyond me, they are the first people to greet a customer upon entry. Anyway, for dinner I ordered the vegetable fried rice. It was disgusting, it tasted like the wok or grill it came off of and had a terrible grease smoky flavor. I did not eat it and the waitress did not offer to take it off the bill, I should have spoke up. I did not return it as I never do that for fear of retaliation on my food from the cook. It irritated us even more as we could hear the cooks laughing it up back there the entire time. They just put out disgusting food, hmmmm....I wonder why? The waitress we had that evening was OK but she just wanted to get out of there.
Restaurant - Cafe 24/7:
Pro: The prices for breakfast I thought were very reasonable. Breakfast was so so but nothing to complain about. The waitress was very friendly.
Con: You have to pay your bill upon leaving. I guess I am used to paying at the table these days.
Pro: We seen Sin Bad Saturday evening as we wanted to see a show and I had no idea if he was funny or not. I have heard of him before but oh my. He had us rolling all show! I would see him again. We sat on the lower level but the upper level looked close and it doesn't look like there is a bad seat in the house. There are two bars that I seen very close by, I didn't get anything so no idea about the prices.
Con: The seats are the fold up chair type and not comfortable. They are also very close together so if you sit next to a larger person it might be uncomfortable.
Pro: Nice large pool with bathrooms on site. There is also a full bar with food and the prices are again very reasonable.
Con: I have no idea whoever allowed the landscaper to put up palo verde trees that surround the pool. There were yellow flowers everywhere which I suppose looks nice but no so much when it is in the pool, drinks ,and food.
Overall I liked the place and will be back. There are just some things that are so common sense that that are missed that you wonder what happened while putting this place together.
***I must mention one other thing, the gentlemen at the box office that I called from my room and then later seen at the box office was extremely friendly and accommodating to my wife and I. If there were more people like this involved in the service trade the world would be a better place. I wish I could remember his name but he deserves a raise!!! The only reason I am rating the service so hi is because of him alone!
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, TravelClick, Hotwire, Priceline, Orbitz, Expedia and Jetsetter so you can book your Wild Horse Pass Hotel & Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Wild Horse Pass Hotel Chandler
- Wild Horse Pass Hotel And Casino