I wouldn't know how the rooms are because they oversold and didn't have a room for me when I arrived after 5+ hours of airport delays due to a security issue. Yes, I arrived late but the room was prepaid and I wasn't even sure if I was flying out or not due to the security issue so making a phone call to my hotel wasn't at the top of my list.
The inept front desk person then tried to move me to a Comfort Inn. I paid $180/night for a Courtyard and they want to move me to a Comfort Inn at the same cost?! I declined and told them to find another hotel. He then called the Crown Plaza (much better customer service and staff) and then asked "Um, are you like, a good hotel?" Really?!?! He tells me it is just down the road...turns out almost 5 miles away and prints out bad directions. I then have to call the Crown Plaza to get the actual directions after getting lost.
Turns out most of the hotels around are sold out...not even sure if thye will have a place for me to sleep tonight and it's wasted my day for my work trip. The again terrible customer service told me this morning they would call me if/when a room was available for check-in. Yes, I am sitting around all day waiting for you to call me...I don't have specific business reasons to be in Chandler.
- Official Description (provided by the hotel):
- The Courtyard Phoenix Chandler hotel located off Highway 202 just 20 minutes from downtown via I-10 offers thoughtful amenities for the busy, tech-savvy traveler. Our state-of-the-art lobby features individual media pods, free WiFi and interactive GoBoard(R) for the most up-to-minute news, traffic & weather. Business travelers and vacationing families love our hotel rooms with free WiFi and flat-screen TVs. Some rooms even offer mountain views. When you stay with us, you'll enjoy healthy meal options at our onsite Bistro serving breakfast with Starbucks(R) coffee and dinner with bar service. The most convenient of Chandler hotels, we're minutes from Chandler Mall and offer a free shuttle service to the mall and nearby corporations (7am-10pm). After a busy day in the Phoenix area, take advantage of our fitness center, outdoor pool & patio with fire pit. With rates typically lower than downtown options and close proximity to Fashion Center, Diablo Stadium and Phoenix Raceway, we're the top choice of Chandler hotels. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard Phoenix Chandler / Fashion Hotel Chandler