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All reviews the executive lounge great hotel grab and go business trip the hotel staff shuttle service breakfast buffet would highly recommend this hotel free shuttle easy access the entire staff front desk staff excellent stay fitness center convenient location mall wedding
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Reviewed 4 weeks ago

Due to its location I expected the hotel would not be warm & friendly since it probably catered to the business class vice guests traveling for personal reasons. Additionally, I travel with a service dog so I anticipated being treated cooly. What a pleasant unexpected surprise! From the moment we arrived to our departure every employee we encountered was welcoming, helpful, & made our stay a pleasure. Our room was very clean & inviting, but it received a "Very Good" rating because the shower drain was a little sluggish. The bed & linens were comfortable & made for a wonderful night's sleep. Note to light sleepers: you may want to pick a room on the other side of the hotel because late at night you could hear a car or two racing (room 549). It never lasted long & was a minor issue. The onsite restaurant & bar are very handy & will definitely satisfy your need for a good meal & relaxing late night cocktail. Not to mention affording you the opportunity to park your car, stay in, & relax. Finally Note: To service animal & pet owners (dogs) we give this hotel 4 paws!

Date of stay: January 2020
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Review collected in partnership with Hilton Hotels & Resorts
Thank S-IBMtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, General Manager at Hilton Phoenix Chandler, responded to this reviewResponded 3 weeks ago

Thank you for choosing us and reviewing your stay. We are glad your stay with us was nothing less than exceptional. We are also delighted to know our pet-friendly accommodations worked out well for you and that our courteous services, along with our well-appointed accommodations, made your trip a total success. It was our pleasure hosting you and providing you the exceptional service and comfort that you were expecting from us. We appreciate your kind feedback and hope to host you again at Hilton Phoenix Chandler

Sincerely,
Bill Taylor
General Manager

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Reviewed 4 weeks ago

Overall the Hilton Phoenix Chandler is a nice hotel that offers a few special perks. I recently stayed for four nights on business and found the staff to be friendly and helpful. The location is very close to the 202 and many, many restaurants. I did enjoy having access to the executive lounge on the 6th floor. The lounge provides access to unlimited beverages and light snacks at anytime. During breakfast and dinner some additional options are available. Overall the space is small and a little dated but it is convenient to access such items at any time. the room was large and the bed very comfortable. Again, I would say the room will be due for an update in the near future.

Date of stay: January 2020
Thank Jeffrey T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, General Manager at Hilton Phoenix Chandler, responded to this reviewResponded 4 weeks ago

Jeffrey, thank you for choosing to stay at Hilton Phoenix Chandler on your recent business trip. We are happy you were pleased with our convenient location, courteous staff as well as food offerings. It was also great to know you enjoyed the access to the executive lounge. However, we are glad you liked most aspects of our room, and we have shared your comments with the appropriate individuals. We appreciate your feedback and look forward to hosting you again the next time you are in the area.

Sincerely,
Bill Taylor,
General Manager

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Reviewed 4 weeks ago

Stayed at this hotel for a USGA Rules Seminar. All of the staff was extremely friendly and accommodating during our stay and checkout.
We actually had planned to stay at the Element Chandler around the corner but after our checkin reception the first night we couldn't wait to leave.

Date of stay: January 2020
  • Trip type: Traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank christinedernick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, General Manager at Hilton Phoenix Chandler, responded to this reviewResponded 4 weeks ago

Thank you for the kind review of your stay at Hilton Phoenix Chandler, and particularly for complimenting our associates. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We look forward to welcoming you again whenever your travels bring you back to our exciting city.

Sincerely,
Bill Taylor
General Manager

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Reviewed January 12, 2020

The staff was great and everything was in order. The staff in the executive lounge were "Johnny on the spot" and took care of us very well. Also, this is a great location next to the Fashion Mall. We needed to stay longer than originally reserved and staff extended the room 3 more days at the same rate.

I highly recommend this hotel!

Date of stay: January 2020
  • Trip type: Traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank stelter2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, General Manager at Hilton Phoenix Chandler, responded to this reviewResponded January 12, 2020

Thank you for choosing to stay with us at Hilton Phoenix Chandler and for recommending us to future guests. We are thrilled to read you were impressed with our well-maintained property and courteous service provided by our associates. Please be assured we will share your compliments with our team to recognize them for being attentive to your needs. It is also a pleasure to know that our location with easy access to the Fashion Mall was perfect for your plans. We value your business and look forward to hosting you and your family again for another stellar experience.

Sincerely,
Bill Taylor
General Manager

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Reviewed January 7, 2020

We had another amazing stay at the Hilton Phoenix Chandler in December. The hotel is conveniently located to tons of shops and restaurants. The rooms are huge, clean, and modern. The pool/hot tub area is one of the best in town even in the winter. All staff were friendly and helpful but we give special thanks to the entire restaurant breakfast staff, especially Melissa, who worked so hard and were incredibly attentive to their guests. They could not do enough to make sure all guests had everything they needed and were comfortable and happy. Melissa and the staff never stopped checking in with guests to see if there was anything they could do. Our plates were cleared within seconds of being done. We were asked many times if we were able to find everything we needed. The staff and chefs accommodated special requests. At one point my boyfriend's cream was curdled (this happens all over all the time) and Melissa noticed and immediately came over to apologize and bring out fresh milk and half and half. We never even had to say anything, she was on top of it. Not only was the service amazing, but the breakfast buffet is an incredible value and one of the best I've seen at any hotel. This is the kind of hotel where you have trouble checking out because you feel at home in every way. Thank you Melissa and the entire breakfast restaurant staff for your hard work every day to make mornings such a pleasure for your guests, we appreciate it and will be back.

Date of stay: December 2019
Thank jenniferlynnperna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, General Manager at Hilton Phoenix Chandler, responded to this reviewResponded January 7, 2020

Thank you for choosing us once again. We are delighted that we exceeded your expectations for your time at Hilton Phoenix Chandler. We truly appreciate your kind comments regarding our friendly staff, comfortable suites, and our convenient location. We are also glad you enjoyed our breakfast service provided by the team, especially Melissa. We will share your compliments with her. It was a pleasure hosting you, and we look forward to seeing you both again soon.

Sincerely,
Bill Taylor
General Manager

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