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“Hilton Chandler...always the best.” 5 of 5 stars
Review of Hilton Phoenix Chandler

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Hilton Phoenix Chandler
Ranked #3 of 31 Hotels in Chandler
Certificate of Excellence
San Diego, United States
1 review
“Hilton Chandler...always the best.”
5 of 5 stars Reviewed July 15, 2013

Friendly staff and top notch accomodations make this my go to hotel when I'm traveling in Phoenix. Their customer service outmatches even the higher end resorts and the rooms are modern, comfortable, and clean.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William T, Director of Operations at Hilton Phoenix Chandler, responded to this review, July 17, 2013
Dear Michael S,

Thank you very much for taking the time to submit a review. We are very happy to see that you enjoyed your stay with us and return to the Hilton Chandler when you are in the area. We greatly appreciate your loyalty with Hilton.

We look forward to your next visit!

Sincerely,
William Taylor
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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599 reviews from our community

Traveler rating
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    42
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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  • English first
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English first
Sutherland, United States
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 14, 2013

The service and cleanliness of this hotel was outstanding. What terrific staff! From check in to check out I was treated as if I was very special. The staff learns your name and uses it even if they have not seen you for over a week. The executive lounge is a perfect place to relax after a long day at work. The food is excellent! I highly recommend the Chicken fried steak.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Patricia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William T, Director of Operations at Hilton Phoenix Chandler, responded to this review, July 15, 2013
Dear Patricia R,

Thank you for taking the time to submit a review. I am very happy to see that our staff took great care of you during your stay with us. It is also great to see that you enjoyed the Executive Lounge and had a chance to eat at the hotel.

We appreciate your loyalty with Hilton!

Sincerely,
William Taylor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 12, 2013

I love this hotel for it's great location next to Chandler mall, the wonderful staff, the great service, and of course the comfort of the stay. Whenever my wife and I come up to Phoenix, this is the first place we look to stay.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Malik H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William T, Director of Operations at Hilton Phoenix Chandler, responded to this review, July 15, 2013
Dear Malik H,

Thank you for submitting a review. Our team is very happy to see that you enjoyed your stay with us.

We appreciate your loyalty with Hilton!

Sincerely,
William Taylor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
phoenix, arizona
Level Contributor
65 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed July 11, 2013

Only stayed one night July 6, 2013. Our room looked like the picture on the website. Absolutely loved the king bed. It was the most comfortable bed I have ever slept on. The room was good size, clean, and very modern. The bathroom was big with a glass door shower. We didn't have time to try the restaurant or pool. There are so many restaurants, huge shopping mall, and galleries close by and the shuttle will take you within 5 miles of the hotel. Check in & check out was smooth. The property is clean and very safe. I didn't hear any other people in the hall at all.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank azdisneyfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William T, Director of Operations at Hilton Phoenix Chandler, responded to this review, July 15, 2013
Dear azdisneyfan,

Thank you for taking the time to submit a review. I am very happy to see that you enjoyed the accommodations and service at the hotel.

We appreciate your loyalty with Hilton!

Sincerely,
William Taylor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
48 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed July 9, 2013 via mobile

What happen to seasoned senior supervisory staff? Now I see young supervisors over senior wait staff who are afraid to demand and expect exceptional service. I ordered fried eggs, piece of toast and 3 pieces of bacon. A different waitress (Dawn) brought it to me and told me the bacon and toast was at the buffet!! She walked past the buffet to bring me my order!! Too late to make the piece of toast. I know this is a picky issue but it is sad to see such a wonderful hotel chain decline. I truly believe this is do to managers afraid to teach and train what true service to the valued customer is all about.

  • Stayed July 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank VacayRUs2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William T, Director of Operations at Hilton Phoenix Chandler, responded to this review, July 11, 2013
Dear VacayRUs2,

Thank you for taking the time to submit a review. I’m very sorry to see that you felt the service at Hilton is on the decline. We pride ourselves on having a uniquely diverse team at the Hilton Chandler. I will be sure to share your experience with our team and review our training best practices.

Thank you for making us aware of this and allowing us the opportunity to review it with our team.

Sincerely,
William Taylor
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suwanee, Georgia
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed July 6, 2013

Hilton Chandler was a great business stay. Clean rooms, friendly staff, and the live music in the lobby at night was a nice change. 20 minutes from PHX and within a mile of some great restaurants and stores.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Val E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William T, Director of Operations at Hilton Phoenix Chandler, responded to this review, July 8, 2013
Dear Val E,

Thank you for taking the time to submit a review. I am very happy to see that you enjoyed your stay with us and that you were able to enjoy the live music we offer Monday – Wednesday nights.

We appreciate your loyalty with Hilton!

Sincerely,
William Taylor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, United States
1 review
5 of 5 stars Reviewed June 21, 2013

We were very happy with our 2 night stay. The staff was extremely helpful and attentive to our every need, going above and beyond our expectations on numerous occasions. The free shuttle service was easy to use. The room was comfortable,clean, and noise free (aside from the humming noise coming from a nearby air plant). I am assuming the "pool side" rooms would be more quiet. The pool was refreshing and the perfect size for our two young kids. You will not be dissapointed.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Benjamin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William T, Director of Operations at Hilton Phoenix Chandler, responded to this review, June 24, 2013
Dear Benjamin G,

Thank you for taking the time to submit a review. I’m very happy to see that you enjoyed your stay with us and that our staff took great care of you.

We appreciate your loyalty with Hilton!

Sincerely,
William Taylor
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Phoenix Chandler

Property: Hilton Phoenix Chandler
Address: 2929 W Frye Rd, Chandler, AZ 85224-5001
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Chandler
#3 Family Hotel in Chandler
#3 Business Hotel in Chandler
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Phoenix Chandler 3.5*
Number of rooms: 197
Official Description (provided by the hotel):
Our boutique style hotel is in the heart of one of the most beautiful regions of Southeast Phoenix. Enjoy the comforts of a unique business or leisure destination. We are close to Phoenix Sky Harbor Airport, Tempe, and a block away from Chandler Fashion Center where you will find shopping, dining and theater choices. Enjoy our R Bar with daily Happy Hour and the casual elegance of our restaurant, Taste | an American Bistro. Our pool, spa and Fitness Center are always awaiting you. Enjoy your home away from home. ... more   less 
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Also Known As:
Hilton Phoenix Chandler Hotel Chandler

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