I'm giving this restaurant a very low rating due to the horrid service. Quite sad really since the atmosphere of the place was stellar. My family and I visited Harold's on a Sunday evening. The restaurant was somewhat busy. We were all very excited to try the food. However...
-Our waitress, a woman who appeared to be in her early 50s, welcomed us and told us to please wait soon after we were seated. We waited. Ten minutes later we ordered our drinks. At first I thought this wasn't a huge deal, things happen. Sadly for us, our waitress made waiting a recurring theme throughout the meal. It was nearly impossible for anyone in my party to grab her attention for more than a split second. Even if someone did receive attention and was helped, the waitress made it clear she wasn't going to stick around to find out if anyone else needed something. Very aggravating.
-When ordering a salad I was asked which dressing I wanted. Not what salad, but what dressing on wanted on my free salad. I wanted Caesar dressing. Later I discovered I was charged for a Caesar salad. I didn't ask for a Cesar salad, I asked for Caesar dressing. Why wouldn't I be informed of the extra charge? This happened to another person in my party as well.
-Three people in our party, including myself, were drinking iced tea. The waitress gave us a small pitcher of tea once she realized we would be downing tea throughout our meal. Good idea, unless you take into account that there are about four glasses worth of tea in the pitcher. It, and our glasses, remained devoid of tea for most of the meal.
-Everything above is pretty bad, but not really 1 out of 5 bad. What made the night a complete tragedy was the apathy shown towards me and my party when I choked. I was eating bbq brisket, which was tasty, and I must have eaten too quickly for I choked after only two bites. This is my own folly of course. Luckily my father was able to rush around the table and give me the Heimlich maneuver, saving me. This obviously made quite a scene and I felt horribly embarrassed.
What was embarrassing at first turned into utter confusion and contempt. Not a single employee wanted to know what happened or if I was ok. Nothing. Was it the restaurant's fault I choked? No. Did I need an employee to save me? No. Would it have been nice if someone working at this restaurant, particularly our waitress, actually took notice and showed a little concern? YES.
Thanks to the very nice older woman, a patron not an employee, who walked over to me and asked how I was doing. You made my night.
-We split the check. Waitress took one of five payments instead of waiting for everyone else. Came back, picked up one more, left. Rinse and repeat three times. What a waste of time.
-Walked out the door past three giggling hostesses without a single goodbye, come again, we hope you had a great time, sorry for choking, etc.
To the owner's of Harold's: I feel terrible having to write such a review, but I have never felt so small in my life. I certainly hope you don't treat all of your customers the way you treated myself and my family. Rest assured, I will never visit your establishment again and will deter those who show interest.
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