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“Not a good experience”

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Super 8 Casa Grande
Ranked #6 of 11 Hotels in Casa Grande
Bangor, Michigan
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Not a good experience”
Reviewed July 27, 2011

First nights stay Jan 10Th 2011
Last night Jan 15Th 2011
My wife and I stayed at the Casa Grande for 6 nights. Only 3 nights of our stay was relatively uneventful and we were able to sleep. The other 3 nights we did not sleep well due to the noise in the room next to ours. The first night we had issues was Wed Jan 12Th our room had a door connecting our room to the room next door so sound traveled from one room to the other with ease. On Wed night Jan 12 our neighbor was up all night watching their TV or slept with it on very loudly. WE slept very little that night but chalked it up to motel stay. WE did not complain. Now onto our real Issue. On Thursday night Jan 13Th My wife and I were waken up around 3:30 AM by a cell phone alarm clock going off in the room next door after about 10 min I called the room and could hear the phone ringing for several min. NO ANSWER. I called the front desk and explained to the guy (Marlyn) (spelling?) what was going on and asked for his help. I did here foot steps go by our room to the room next door, but no one knocked. a short time later I heard the phone ringing in the room next door, still no answer. after about another 10 min I called the front desk and got NO ANSWER. After another 10 min, I again called the front desk and asked Marlyn what was going on, he told me he had called the room but got no answer. I told him yea, I know I could here the phone ringing. What are you going to do about it. (the persons alarm and lack of response) He said nothing, he had done all he could. I asked what if the person had a medical issue? I was told nothing he could do. I told him I paid for a place to sleep and with the alarm going off my wife and I couldn't sleep and asked him if they were going to comp me a night's stay and he laughed at me. I told him I didn't think anything was funny. I asked again. What are you going to do about the person next door, he told me nothing. I asked him why he didn't knock on the door, He told me he couldn't leave the front desk because he was the only one there. (I know he lied to me, about leaving the desk) plus why no answer when I called the second time? I didn't ask. Marlyn then told me I could call the police and have them come and knock on the door if I wanted to, I asked him. How is that my responsibility? He told me he had done all he could do. I asked him to call management, he told me he couldn't, but they would be in, in the morning. My wife and I discussed what to do and I decided to beat on the door myself, agreeing with me wife if we got no answer, WE WOULD CALL THE POLICE. I beat on the door myself and a guy answered from across the room, I asked if he was OK, he said yes. I then asked him to shut off his alarm. He did. It had been nearly an hour since we had been awakened by his alarm. My wife and I did not get much more sleep that night but we were glad no one was having a medical emergency. The next morning Friday Jan 14Th I went to the front desk and was told by the staff that there would be no manager there until the following Monday Jan 17Th and I could call someone then. I returned to my room and called Super 8 Corporate Headquarters and talked to Flo in customer service. Flo listened to my story and told me she would file a report with the hotel and someone should get back to me no later than Wed Jan 20Th. As of Jan 29th no one had contacted me. The next night of our stay, the same cell phone alarm went off the same time of night, again the owner slept through the first 10 min of the alarm. My wife and I of course wide awake by then could do nothing by lay there in disbelief. The alarm was shut off shortly after and then continued to go off for the next two hours every 10 min, until the owner decided to get up. For us, another night shot. But again, we did not complain, we can only once again chalk it up to motel stay. At least we were not wondering if there was some type of medical emergency next door.

After multiple calls to Super 8 Headquarters and Wyndham Worldwide we were refunded one nights stay on March 19 2011. We never recieved an apology from the Super 8 except they were sorry for our trouble. What we really wanted was to be told they would review their policies.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank ken41960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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213 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (14)
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English first
Portland OR
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 31, 2011

I stayed at the Super 8 for seven nights. I stayed in two different rooms. The beds were uncomfortable. Because of the inexpensive construction, the motel was noisy. The staff was outstanding and was the one bright spot. This is a typical low budget motel, proving once again that you pay for what you get. If you want a cheap room, this place will do.

  • Stayed March 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darchek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wichita, Kansas
Level 5 Contributor
52 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed March 23, 2011

I stayed here in March of 2011. The hotel has easy access from the interstate but that's about all it had going for it. When I got to my room it reeked of the smoke. I've had rooms that kind of smelled like smoke before (due to their proximity to other smoking rooms) but this one smelled like somebody had just smoked. The front desk clerk told me that they had recently changed over to non-smoking rooms but was very vague on other details. She initially told me she couldn't change rooms but when pressed I got switched from the King room to a double room. This room smelled like peaches and cream, and I couldn't detect any smoke in that room. The hotel room itself was a little worn but seemed clean enough, however the hallways had some serious nasty stains on the carpet. The breakfast room, as others have complained, was very small and had a very limited selection that consisted of microwavable waffles and mini bagels. I ended up coming back to Casa Grande a few days later but opted to stay at the Best Western which was 15 dollars more, but still worth the increase in price.

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fornit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Casa Grande hotels

Victorville, California
Level 6 Contributor
104 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed January 31, 2011

Since more upscale hotels don't allow pets I've had to stay at the less expensive hotels. This was an exception and was very nice and the staff was friendly. Would recommend.

  • Stayed February 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank summervilla157
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level 6 Contributor
277 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed July 16, 2010

This motel was clean, comfortable and offered a great value. Located near I-10 and several nearby restaurants, it was a great place to spend one night on the road. A/C worked great, seeing that it was 113 degrees outside!

  • Stayed July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank genelary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Green Valley, Arizona
Level 4 Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 1, 2010

I requested a handicapped room and was awe struck with the size and comfort of my room. My large mobility scooter didn't even crowd the room. The king size bed was quite comfortable and tucked away in its own area. The bathroom was also very spacious. I would advise any handicapped person to stay here. However, the toilet paper hung UNDER instead of OVER. I fixed that and now it is perfect.

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lowerUStraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix
Level 5 Contributor
84 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed October 15, 2009

This is an ok motel that is showing signs of wear and probably could use a good remodel.

The front desk staff was friendly and efficient. The room was clean, and included a fridge. The A/C unit was kind of ratty. The bed was pretty good, I got a great night's sleep in it. The area was very quiet. The bathroom was clean and had a great, powerful shower with lots of hot water, and the towels in my non-smoking room did NOT smell like smoke -- a plus.

My room was at the back end of the motel on the top floor, and the wireless Internet was non-functional. Furthermore, there was a decided lack of outlets for plugging in the laptop, cell phone, etc.

The location is great, about a quarter mile from the I-10 freeway. Casa Grande is a nice little town about 45 minutes south of Phoenix. It's not part of the Phoenix metro area, as it is separated by a reservation, but it is growing by leaps and bounds. There is an IHOP and a Golden Corral in walking distance, and a bunch of other restaurants at a short drive.

All-in-all an average property at an average price. I will, however, recommend that you pick this Super 8 motel over the ones on Sunland Gin Road (Days, Motel 6, and one other that I forget). Those are uniformly ratty, noisy (due to adjacent to truck stops) and in a generally unsavory area.

  • Stayed October 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cadillac22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 Casa Grande

Property: Super 8 Casa Grande
Address: 2066 E Florence Blvd, I-10 or I-8, Casa Grande, AZ 85122-5402
Phone Number:
Location: United States > Arizona > Central Arizona > Casa Grande
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 11 Hotels in Casa Grande
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Casa Grande 2*
Number of rooms: 41
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Also Known As:
Casa Grande Super Eight
Casa Grande Super 8
Super Eight Casa Grande

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