We have a 18 month old who will not sleep in a big bed, she needs a crib. We were going to bring our own porta-crib with us until not one but two different reservations staff at this resort assured me a crib would be waiting for us when we arrived. What a relief, one less thing to pack.. well of course the one thing I counted on was not there in the room when we arrived. It was almost her bedtime, she was tired and cranky and nowhere to sleep. I called the front desk and they said they would bring a crib. We waited 1/2 hour and nothing, we figured we would go out for dinner rather than sit there. We went to the restaurant and ate and on our way out I asked at the front desk if the crib had been brought to our room. The response I got was "there are no cribs available". Can you imagine how frustrating this was. Not at all what I wanted to deal with after a long day of air travel with a cranky toddler. They looked at me as if it was no big deal and there was nothing they could do. They finally did get us a crib from another property but it was way too late to make up for the frustration I experienced. With the cost of the rooms the least they could do is be organized and live up to a promise that was made over the phone by not overbooking their cribs, but it seemed that one hand didn't know what the other was doing. Since I am a stay-at-home Mom we splurged on this room and will be paying for it for months to come. It was very disappointing.
I called housekeeping and requested napkins or paper towels be brought to our room for the kitchen we had. The non-English-speaking staff brought me toilet paper and Kleenex.
We were woken up at 8am by housekeeping so if you don't get up early make sure you get a Do Not Disturb sign although I don't think they read them even if you have it out.
The pool at the villas was nice and the villa itself was very quiet and spacious. The landscaping and the villa buildings were well done. But the extreme negative experience I had is all that really sticks out when I think of this place.
- Official Description (provided by the hotel):
- Carefree Resort has recently completed a multi-million dollar renovation of all meeting space, public areas, resort guest rooms, Lariat Restaurant and Lounge and launched the all new Sonoran Suites, a boutique experience within the Resort. Experience authentic Arizona, located amidst high Sonoran Desert natural preserves 1.5 miles north of Scottsdale. The Resort grounds are filled with towering 20' Saguaro, giant Ocotillo, desert wildflowers, and Prickly Pear Cactus. Reserve one of our Villas, if you are looking extra space and want the comforts of home. Equipped with a full kitchen, dining room, and living room and are available with one or two bedrooms. Our friendly staff can arrange popular destination activities such as scooter rentals, bike rentals, golf, desert jeep tours, hot air balloon rides, and other adventures. The Resort features a five treatment room Spa with full spa and hair salon services, five lighted Tennis Courts, two heated swimming pools, and a complete Fitness Center. ... more less
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- Also Known As:
- Carefree Resort And Conference Center
- Carefree Hotel Carefree